Anyone had their Xz1 compact reboot itself?

[Oblox]

I've had it since Saturday and so far its done it 3 times.

Once yesterday just when I was trying to open the phone with the fingerprint sensor and twice now today when trying to do something with the phone connected to Bluetooth.

This morning I was trying to set up the connection to my in car TomTom Toyota 2 unit for the first time. Got part way through the process then it failed then when i tried again the phone rebooted then it worked.

This afternoon I turned on my Bluetooth connected to the car but it wouldn't do anything then the phone froze and rebooted but then it all worked fine.

I'm not giving up yet but its making me a bit nervous having these issues so soon (better now than later i guess). If it happens more this week ill take it back and might see about a different phone.

Just curious if anyone else has had similar?

This Bluetooth device worked fine previously with my Nexus 5X also on Oreo so its fine software compatibility wise.

 

[SXUsr]

Just curious if anyone else has had similar?

I haven't, and I use BT in the car everyday.

 

[Oblox]

Thanks. I'll see if it happens again this week and take mine back if so.

 

[minty_mark]

No, I haven't had a single reboot in the 6 days that I own the device.

 

[Lazaros_K]

I've had it since Saturday and so far its done it 3 times.

Once yesterday just when I was trying to open the phone with the fingerprint sensor and twice now today when trying to do something with the phone connected to Bluetooth.

This morning I was trying to set up the connection to my in car TomTom Toyota 2 unit for the first time. Got part way through the process then it failed then when i tried again the phone rebooted then it worked.

This afternoon I turned on my Bluetooth connected to the car but it wouldn't do anything then the phone froze and rebooted but then it all worked fine.

I'm not giving up yet but its making me a bit nervous having these issues so soon (better now than later i guess). If it happens more this week ill take it back and might see about a different phone.

Just curious if anyone else has had similar?

This Bluetooth device worked fine previously with my Nexus 5X also on Oreo so its fine software compatibility wise.

Have you tried performing a factory reset? It might fix your problem. If it persists, then you can send it back for a replacement.

 

[Oblox]

Rebooted again today just in the camera.

Not tried a factory reset yet, will take it into store today and see what they say is best to do. Don't mind doing a reset but then its waiting again to see if it does it again after which isn't something I can easily replicate.

If i can get a new unit id prefer that so i can see if its just my current one with an issue, even with the pain of having to buy a new screen protector.

 

[android_fury]

Have you tried performing a factory reset? It might fix your problem. If it persists, then you can send it back for a replacement.

If the factory reset doesn't work, install the Sony Companion software and run a software repair on it. That may fix the issue. Mine hasn't restarted at all in the 24 hours I've had it, even after using Wifi, Bluetooth, installing lots of apps, using 3G and 4G... However, I installed Newpipe via F-Doid and it crashed at least 4 times on me when I left the video I was watching and came back to it.

 

[profyler]

No reboots. Two days of heavy use.

I factory reset it soon as I received it and firware update poped up.

 

[mhaha]

Not tried a factory reset yet, will take it into store today and see what they say is best to do. Don't mind doing a reset but then its waiting again to see if it does it again after which isn't something I can easily replicate.

No reboot, have had phone for over a week now.

What did the store recommend you do? Here, they always suggest you factory reset first, same with going to the service center, they actually do that first thing when you send in for repairs.
What did you eventually do? Did it solve your problem?

 

[Oblox]

No reboot, have had phone for over a week now.

What did the store recommend you do? Here, they always suggest you factory reset first, same with going to the service center, they actually do that first thing when you send in for repairs.
What did you eventually do? Did it solve your problem?

I took it into a store the other day and they had no stock so i'm taking it to a different one today. The store i went to said it would be no problem though as id not had it long. Its been rebooting still a few times just when sitting in my pocket doing nothing, ive had the must enter pin after reboot message.

 

[Oblox]

Well on the way to store speaking to my wife (also with XZ1 compact) her phone froze mid call and rebooted. When she rang back she said she was showing a software update. Checked mine when parked and i had it too.

Sony rep happened to be in store today so told him the issue, he had one himself and hasn't experienced or heard of this but said to do a repair with xperia companion to clean flash the new firmware on both our phones. If still having issues then theres nothing more we could do ourselves and bring back to store to swap.

I have another week in which i can change phone or another 3 weeks to swap for a new XZ1 compact.

Will do repairs tonight and hope the problem goes away.

 

[Oblox]

Repaired friday evening, phone rebooted randomly again after freezing sunday. Taking in today to swap for a new unit.

If any similar problems this week with the new one ill ask to swap to a different phone entirely.

 

[applezen]

Probably need a software update. Mine is running fine on 47.1.A.2.324

Sent from my G8441 using Tapatalk

 

[Oblox]

No i updated that on friday before repairing and the repair had that version too and it still rebooted sunday and today.

Me and my wife got a new unit now so will see how these ones go.

 

[profyler]

got my first reboot today after plugging the headphone... weird...

 

[Oblox]

got my first reboot today after plugging the headphone... weird...

Not good if others are getting this too, lets hope it was a one off for you.

So far just setup and listened to music on my new phone and all is good but there's no pattern to what causes the reboot so will see how the next few days go.

 

[flyhigh79]

My XZ1 Compact also has the reboot-issue...

Mine has just done the fourth reboot in just a little more than one week. In different situations, with bluetooth in use and without. Once when I tried to call someone, once when I was searching for wifi networks and the other two times in pretty normal "just using it" situations.
As not everyone is having those issues, I think it is some hardware defect and I need to get the phone replaced, right?

Harry

 

[profyler]

Mine has just done the fourth reboot in just a little more than one week. In different situations, with bluetooth in use and without. Once when I tried to call someone, once when I was searching for wifi networks and the other two times in pretty normal "just using it" situations.
As not everyone is having those issues, I think it is some hardware defect and I need to get the phone replaced, right?

Harry

Difficult to tell. A hard reset might help but it could also be a problem with Android 8 on xz1 that wasnt very well optimized..

 

[Oblox]

Id get the handset replaced, 'repairing' didn't do anything for my issue. Only time will tell if my new handset has the same issues and same for you.

 

[Oblox]

Well this morning I got in the car to go to work and went to turn on bluetooth. Tried OK google no response at all, went to manually unlock and it sat on the lock screen my finger prints not working and wouldnt swipe up for PIN entry. Mic and camera toggle reacted to swipes but didnt do anything. Then it rebooted.

Bye bye Xperia XZ1 Compact, the potential was there but rebooting and dodgy camera is too much to hope for a fix for.