Question Anyone seen the trade-in kit?

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tcat007

Senior Member
Jul 3, 2011
5,442
2,014
Austin, TX
Finally got my return kit! Post lady put it in the wrong box (that wasn't used by any neighbor). Packed ready to go. Does the post office give you a drop off receipt like UPS does? Be nice to have proof of drop off.
 

jawiler

Senior Member
May 7, 2010
342
85
Finally got my return kit! Post lady put it in the wrong box (that wasn't used by any neighbor). Packed ready to go. Does the post office give you a drop off receipt like UPS does? Be nice to have proof of drop off.
Yes, just ask for the receipt when you drop it off, you can then track it. Mine was supposed to be delivered back to them yesterday, but it's been delayed for some reason.
 

greatgoogly

Senior Member
Aug 28, 2011
135
31
Google Pixel 6
Google Pixel 6a
Received my return kit beginning of last week. Sent the phone out last Weds. Once it was in the USPS system it had an estimated date of delivery of Saturday 8/6. What I have showing currently is "
August 8, 2022, 5:53 am
Departed USPS Regional Facility
NASHVILLE TN DISTRIBUTION CENTER ANNEX
Your item departed our USPS facility in NASHVILLE TN DISTRIBUTION CENTER ANNEX on August 8, 2022 at 5:53 am. The item is currently in transit to the destination."
From reading the other posts I'm getting concerned that this is not going to end well. Looks like Google's subcontractor is not prepared to receive and process the number of tradeins they are receiving and that many will just disappear into the system or be mis-handled.
What recourse does one have if either the USPS loses the return or Google claims they never received it?
 

greatgoogly

Senior Member
Aug 28, 2011
135
31
Google Pixel 6
Google Pixel 6a
...and now my trade in phone is showing as "arriving late" to Google's trade in vendor. "
August 9, 2022
In Transit, Arriving Late
Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility."
Again I wonder what the resolution is if the USPS never delivers the trade in. I suspect Google gives a hearty "tough s***".
 

bobby janow

Senior Member
Jun 15, 2010
6,462
2,431
I really hope you all get your money back in an appropriate amount of time and I believe you will. Thing is I had a P6 and Google didn't offer trade-in for that device. Plus the fact I had a slight crack in the bottom of the back glass. So I went to BB and they gave me $250 for the P6 instead of the 300 Google was offering for P5 and below. Looks like a deal now considering the amount of time some have spent tracking the return. But I would have done the same for the 50 savings. Just an FYI for the future if things don't turn out well. ( besides this fact: When I went to BB on release Thursday they had it mis-marked at $399 not 449 for about 5 minutes. I called the offices and they gave me a credit on my CC for the $50)
 
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Geo411m

Inactive Recognized Developer
Jan 3, 2009
1,064
654
Bartow Florida
Got my box Friday 7/29. Sent my phone out Monday 8/1. USPS apparently lost it 8/4 at the NASHVILLE TN DISTRIBUTION CENTER ANNEX. Called google yesterday and today they gave me the full $300 refund even though the phone still appears to be in transit at the NASHVILLE TN DISTRIBUTION CENTER ANNEX. I would call Google and see what they can do.
 

ctfrommn

Senior Member
May 25, 2011
7,341
10,711
Minnesota
Got my box Friday 7/29. Sent my phone out Monday 8/1. USPS apparently lost it 8/4 at the NASHVILLE TN DISTRIBUTION CENTER ANNEX. Called google yesterday and today they gave me the full $300 refund even though the phone still appears to be in transit at the NASHVILLE TN DISTRIBUTION CENTER ANNEX. I would call Google and see what they can do.
"lost it".....right....lol

Someone has as new device
 
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2015Ducatimulti

Senior Member
May 3, 2010
997
239
coldwater,mi
Yeah I had sent my trade-in on the 28th of July and received email from google that my trade in was received on the Aug 3rd and the next day I received email stating my trade-in was successful for full $100.00, since I traded-in my pixel 3XL, I had no issues with trade in.
 

adrman

Senior Member
Jul 17, 2012
1,603
634
NYC
So, I finally received an email response from Google Supoort regarding my initial inquiry as to why I hadn't received my trade in kits yet and was told they couldn't verify my shipping address. I guess the phone that was on the same order (and the last 4 phones I've ordered from the Store) arrived by sheer luck. I've got one more day on my return window and I'm just about ready to pull the plug.
 

nextohel

Senior Member
Dec 24, 2009
61
15
Chicago Area
...and now my trade in phone is showing as "arriving late" to Google's trade in vendor. "
August 9, 2022
In Transit, Arriving Late
Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility."
Again I wonder what the resolution is if the USPS never delivers the trade in. I suspect Google gives a hearty "tough s***".
Mine said the same. The USPS said to file a missing mail claim, which I did. No one cares, not Google or the USPS.
 

JSZ77

Member
Jul 30, 2022
8
1
My trade-in eta was Monday. It was delayed at USPS Nashville until today (Thursday) just got my refund, got the full $300.
 

eevanskiteboards

Senior Member
Oct 19, 2014
62
19
Trade in credit was issued to me for $300 thankfully. I was skeptical but they paid. Awesome.
Took around 10 days from mailing in the 3a until refund
 

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  • 1
    If I'd have known it'd take an extra week, I'd have used their labels over the old ones of the box it came in...ofc not everyone's budget gets stretched too far cuz of a $450+ hold tying up their cash flow or 'cash dribble' at times... :rolleyes:
    I know what you mean. I had to delay payments on my 2nd Tesla because of this...
  • 3
    Can someone post a picture or two what the kit and return form looks like? Since mine says delivered and I never got it, I'm about ready to just pay to mail it back myself. Just want to be sure I get the paperwork/return address right.
    3a trade-in box.jpg
    Mail to: RECEIVING MANAGER-DOCK 25
    601 MASON RD STE 180; LA VERNE TN 37086-9917. There is more data re trade-in (invoice & item numbers plus Trade Date) on the return label.
    2
    Received my return kit beginning of last week. Sent the phone out last Weds. Once it was in the USPS system it had an estimated date of delivery of Saturday 8/6. What I have showing currently is "
    August 8, 2022, 5:53 am
    Departed USPS Regional Facility
    NASHVILLE TN DISTRIBUTION CENTER ANNEX
    Your item departed our USPS facility in NASHVILLE TN DISTRIBUTION CENTER ANNEX on August 8, 2022 at 5:53 am. The item is currently in transit to the destination."
    From reading the other posts I'm getting concerned that this is not going to end well. Looks like Google's subcontractor is not prepared to receive and process the number of tradeins they are receiving and that many will just disappear into the system or be mis-handled.
    What recourse does one have if either the USPS loses the return or Google claims they never received it?
    1
    Not yet, though they said mine shipped and said 7 business days after receiving the device. I would expect them soon.
    1
    Ahh, sorry....I have 2 as both my wife and I are trading our phones in.
    Ahh sorry back. It was @adrman I meant to quote. He reordered the kits and will have 2 coming for one device. I had that problem before and It took many calls for them to find the return.
    1
    If I'd have known it'd take an extra week, I'd have used their labels over the old ones of the box it came in...ofc not everyone's budget gets stretched too far cuz of a $450+ hold tying up their cash flow or 'cash dribble' at times... :rolleyes:
    I know what you mean. I had to delay payments on my 2nd Tesla because of this...