(6€ for empty promises. project is discontinued. I liked the app, but what use is it if sooner or later it no longer works or any gaps are no longer fixed.)
(If you have a problem with the project being stopped, a 1 star rating is not the way to go. You should contact Google and complain instead. However, the chance that the project will ever go ahead with these kinds of ratings will only be slim.)Wenn Sie ein Problem damit haben, dass das Projekt gestoppt wird, ist eine Bewertung mit 1 Stern nicht der richtige Weg. Sie sollten sich stattdessen an Google wenden und sich beschweren. Wie auch immer, die Chance, dass das Projekt jemals mit dieser Art von Bewertungen fortgesetzt wird, wird nur geringer sein.
Do not be surprised, not every customer considers the circumstances and efforts behind products and only evaluate the product itself. From that scope, the discontinuation of a bought product is what bugs them, not that you'd have to dance to the store owners unexplained whims to have the app available for sale in it. :/
Because they have already downloaded the app so it appears in "My apps" in the play store even if it's been removed.
Isn't that part of the problem?Do not be surprised, not every customer considers the circumstances and efforts behind products and only evaluate the product itself. From that scope, the discontinuation of abought product is what bugs them, not that you'd have dance to the store owners unexplained whims to have the app available for sale in it. :/
I can't open the link either for the same reason. So far, I have been able to open the reviews of other languages in Germany via Firefox or other browsers (not Chrome). I was then also able to open the links.
More of a people problem if anything, some are just short-sighted/selfish/uninformed/uncaring.
Google almost never removes a review when I complain.More of a people problem if anything, some are just short-sighted/selfish/uninformed/uncaring.
You taking your personal time to respond to them is already credit to the effort you go to to engage with the users and outside onlookers could consider this a positive sign when looking at reviews. Not every bad review has to be perceived as such, the person looking a them decides that after all.
But this does not solve the issue of the review rating sadly, that is another App Store problem. I haven't seen the App Store from a developers side, but I doubt Google cares in any way about the fairness of a review and offering a meaningful way to have those evaluated or removed.
Ideally, more fair and positive reviews will balance out the review rating in your favor.
Thank you very much for your advice! I have tried various things, but unfortunately they didn't work either. Then that is how it is
I received hundreds of inquiries the past 24 hours, so this is a good point:
Just a suggestion
Thanks for the suggestion, but that's more Google's style. I believe in useful human interaction. Edit: stupid me.Just a suggestion
How about adding an auto responder to all incoming mails (no auto response when the auto response was answered to):
>Hello there, thanks for contacting me. Due to the many emails I receive at the moment, answering might take some time.
>Frequently asked questions and answers can be found under: https://faircode.eu/faq.html
>If you need help, I suggest to use this forum: <link to this XDA thread>. It will be quicker for you.
>If you absolutely need help from me personally, just answer to this email. Due to the many requests, it might take time, but I'll get back to you.
The question about reenabling the pro version is answered in the FAQ: https://faircode.eu/faq.html@M66B
first: FairEmail is currently the best mail app for Android - it even surpasses K-9 significantly and I wouldn't want to miss it anymore. And it's also rare to find a developer who works with so much heart and commitment for his project. Thanks for your great work! Therefore: Don't be annoyed about negative reviews from people who just don't know any better, but be happy about those who appreciate FairEmail and your great work. Google will not care if FairEmail disappears - but we users will miss it very painfully.
Although I can understand your anger (about Google and rude users) very well, I hope you still find a solution and it is not the final end for FairEmail - there is currently nothing comparable!
I would like to continue using FairEmail as long as I can. How can I re-enable the Pro features on a new phone or new installation? Will the response code server still be available, or will you perhaps put a (final) version on Github that unlocks the Pro features without the response code? This would help me (and others who want to continue using FairEmail) a lot.
Last not least: Get well soon for your girlfriend - and all the best for you ...
Met vriendelijke groet
Maybe you should - before people ask questions - explicitly refer to your FAQ on GitHub:
The app won't move messages of these senders to the spam folder anymore, but the email server could still do this. The app won't move messages automatically out of the spam folder to prevent a loop, which will drain the battery.
QUESTION ABOUT FAIR EMAIL OPTIONS:
Assuming the starting point of no on-device Google Account...
Q: Which of these Fair Email Google mail server options is "most" private?
1. 2SV/2FA (using any of a half dozen secondary methods), or,
2. What Fair Email terms "GMail (Android)", or,
3. What Fair Email terms "GMail (OAuth)".
Note Marcel knows the answer, so he can instantly nip this tangent in the bud by answering that question in a single word... (where I suspect the answer is undoubtably #3 but others strongly think it's #1 apparently, so I could be wrong - but it's NEVER gonna be #2.
Given the messages I just received I am pretty sure this guy is reading here.
- developer information and a privacy point of contact or a mechanism to submit inquiries
- disclosing the types of personal and sensitive user data your app accesses, collects, uses, and shares; and any parties with which any personal or sensitive user data is shared
- secure data handling procedures for personal and sensitive user data
- the developer’s data retention and deletion policy