[APP][5.0+] FairEmail - Fully featured, open source, privacy oriented email app

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M66B

Recognized Developer
Aug 1, 2010
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There was today also a guy leaving a not so favorable review, despite having added a series of new features for him. In any case, I have learned that I shouldn't put too much effort into new features anymore.
 

M66B

Recognized Developer
Aug 1, 2010
26,749
57,981
And more 1-star reviews, dragging the average rating down even more. The incentive to work on this app is slowly and steadily vaporizing.

I will keep maintaining the app, but I am going to reduce the time I am putting into support. It seems to be mostly wasted time anyway.
 

chris122380

Senior Member
Sep 29, 2010
579
176
chris122380.x10.mx
And more 1-star reviews, dragging the average rating down even more. The incentive to work on this app is slowly and steadily vaporizing.

I will keep maintaining the app, but I am going to reduce the time I am putting into support. It seems to be mostly wasted time anyway.
I disagree that it's wasted time. Wasted time is there negative review. Still the highest rated email app in any country in the world. More positive experiences and positivty can't be wrong.

This is still my favorite email app and the best support then any email app I've ever used. You can't find most of these features on any other email app:
The amount of settings and configurations
Google Safe browsing
Disconnect's tracker protection (for links or images)
Reformatted messages
Biometric authentication
Language Tool integration
VirusTotal integration
Etc

Stupidity of others doesn't make a bad app. The minority shouldn't destroy it for the majority and they certainly don't speak for us.
 

M66B

Recognized Developer
Aug 1, 2010
26,749
57,981
I disagree that it's wasted time. Wasted time is there negative review. Still the highest rated email app in any country in the world. More positive experiences and positivty can't be wrong.

This is still my favorite email app and the best support then any email app I've ever used. You can't find most of these features on any other email app:
The amount of settings and configurations
Google Safe browsing
Disconnect's tracker protection (for links or images)
Reformatted messages
Biometric authentication
Language Tool integration
VirusTotal integration
Etc

Stupidity of others doesn't make a bad app. The minority shouldn't destroy it for the majority and they certainly don't speak for us.
Thanks for your supportive message.

Tomorrow you'll probably go to your work, hopefully with pleasure. Imagine your boss saying every afternoon, when you leave back home, to you that your work was bad. You know that it was good work, and even a few colleagues say that sometimes. The financial compensation you get for your work is minimal, but money is not your main motivation. How would you feel after a while? Would you keep doing the same work, or would you find another job with a nicer boss, which pays better?
 

chris122380

Senior Member
Sep 29, 2010
579
176
chris122380.x10.mx
Thanks for your supportive message.

Tomorrow you'll probably go to your work, hopefully with pleasure. Imagine your boss saying every afternoon, when you leave back home, to you that your work was bad. You know that it was good work, and even a few colleagues say that sometimes. The financial compensation you get for your work is minimal, but money is not your main motivation. How would you feel after a while? Would you keep doing the same work, or would you find another job with a nicer boss, which pays better?
There are weeks where I have to put up with this. As a frontline tech support I get a lot of negativity. I just need to remind my self that they are taking out frustration on there issue and not on me.
 
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chris122380

Senior Member
Sep 29, 2010
579
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chris122380.x10.mx
Suggestion that might help some new users and maybe help reduce poor ratings (or just a shot in the dark). I know it may take some time but maybe the community can help. Link guides on the Main settings page on migrating from mobile Gmail, Outlook, etc with suggestions for finding settings and legend icons unique to those apps that can also be found in Fairemail. The biggest issue for me when I started was getting familiar with the icons and what settings would do what. The FAQs and this group was the biggest help for me but if some of this info could be moved front and center might help reduce some users frustration.
 

mkasimd

Senior Member
Apr 7, 2021
228
451
Düsseldorf
Suggestion that might help some new users and maybe help reduce poor ratings (or just a shot in the dark). I know it may take some time but maybe the community can help. Link guides on the Main settings page on migrating from mobile Gmail, Outlook, etc with suggestions for finding settings and legend icons unique to those apps that can also be found in Fairemail. The biggest issue for me when I started was getting familiar with the icons and what settings would do what. The FAQs and this group was the biggest help for me but if some of this info could be moved front and center might help reduce some users frustration.

There are tutorials on how to configure the app as well as on possibly most common and basic settings. If you go into the settings, main view, you'll see a link to the tutorials.

The idea and hope was that adding such tutorials would result in less support requests and less bad reviews. But my impression on Marcel's remarks is that it didn't really change much unfortunately..
 

chris122380

Senior Member
Sep 29, 2010
579
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chris122380.x10.mx
There are tutorials on how to configure the app as well as on possibly most common and basic settings. If you go into the settings, main view, you'll see a link to the tutorials.

The idea and hope was that adding such tutorials would result in less support requests and less bad reviews. But my impression on Marcel's remarks is that it didn't really change much unfortunately..
Thanks for the reminder. I think that was added after I started using Fairemail. So it looks like the blame is placed back on the user. I'm going to look through those just to see if I learn anything new. I'm always learning or finding something new.
 

M66B

Recognized Developer
Aug 1, 2010
26,749
57,981
After a night of sleep, things didn't get better, on the contrary.

I know it's not the world, but in the german playstore your app has 4.9 stars.

It seems German people are preventing the global average from going down fast.

Note that it is not only about the average rating, but also about the negativity coming my way. Life isn't easy for me at the moment, either. Both my mother and mother-in-law have cancer, and recently I lost a friend.

The advantage and also the disadvantage of an independent developer like me is that the approach is more personal.
 

nadir husain

Senior Member
Aug 31, 2019
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After a night of sleep, things didn't get better, on the contrary.



It seems German people are preventing the global average from going down fast.

Note that it is not only about the average rating, but also about the negativity coming my way. Life isn't easy for me at the moment, either. Both my mother and mother-in-law have cancer, and recently I lost a friend.

The advantage and also the disadvantage of an independent developer like me is that the approach is more personal.
Praying for recovery of both !
 
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M66B

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Praying for recovery of both !
I am hoping for the best, but the options for cancer are still pretty limited. My mother-in-law (86) has a cancer of the size of a mango in her abdomen, cutting off blood flow to here legs, which was the reason she was admitted to the hospital last week. The type of cancer is unknown so far.
 
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nadir husain

Senior Member
Aug 31, 2019
353
405
I am hoping for the best, but the options for cancer are still pretty limited. My mother-in-law (86) has a cancer of the size of a mango in her abdomen, cutting off blood flow to here legs, which was the reason she was admitted to the hospital last week. The type of cancer is unknown so far.
Oh that sounds terrible. Keep praying and hope for the best. We will too.
 
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M66B

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Aug 1, 2010
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Despite everything, version 1.1974 is available on GitHub now and via the Play store test program after Google's approval.

Download/changelog:
https://github.com/M66B/FairEmail/releases

This is a release candidate for the next public Play store version. Given the situation, I will fix bugs in this version only. This week, my mother will probably get another series of chemo therapies. So, I will be rather often in two hospitals this week.
 

M66B

Recognized Developer
Aug 1, 2010
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I have just added this to the opening post of this forum thread:

"This project is in maintenance phase, which means that only bugs will be fixed. The app is feature-complete, and I don't think anybody will miss any feature, unless it is very specific."

Negative reviews, without compensation from positive reviews, keep coming in. I guess the world is in 'recession' with dark days ahead.
 
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de_Wolf

Senior Member
Apr 30, 2022
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I have just added this to the opening post of this forum thread:

"This project is in maintenance phase, which means that only bugs will be fixed. The app is feature-complete, and I don't think anybody will miss any feature, unless it is very specific."

Negative reviews, without compensation from positive reviews, keep coming in. I guess the world is in 'recession' with dark days ahead.
Personally, I would leave out the last paragraph.

I think the statement of the first sentence is wrong or I misunderstand the wording. It is felt that far more positive reviews are given than negative ones, so for me, negative reviews are balanced out by positive ones on a daily basis.
 
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M66B

Recognized Developer
Aug 1, 2010
26,749
57,981
Personally, I would leave out the last paragraph.

I think the statement of the first sentence is wrong or I misunderstand the wording. It is felt that far more positive reviews are given than negative ones, so for me, negative reviews are balanced out by positive ones on a daily basis.
How would you formulate this?

Edit: I have removed the remark because I will look at feature requests on case by case basis, with this as guideline:

https://github.com/M66B/FairEmail/blob/master/FAQ.md#user-content-get-support
 
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chris122380

Senior Member
Sep 29, 2010
579
176
chris122380.x10.mx
I have just added this to the opening post of this forum thread:

"This project is in maintenance phase, which means that only bugs will be fixed. The app is feature-complete, and I don't think anybody will miss any feature, unless it is very specific."

Negative reviews, without compensation from positive reviews, keep coming in. I guess the world is in 'recession' with dark days ahead.
I just scrolled through the US Play Store reviews and the majority of them are five with a few four star rating. When the majority is positive how can you claim that the negative is outweighing the positive. If that's the case it's because that is what you are primarily focusing on.

If it's because the positive review people aren't purchasing the app there are some people who will never purchase an app. I have purchased it but I also submitted a request for the license so I could easily bypass the Play Store in case you decided to remove it from there.
 

M66B

Recognized Developer
Aug 1, 2010
26,749
57,981
I just scrolled through the US Play Store reviews and the majority of them are five with a few four star rating. When the majority is positive how can you claim that the negative is outweighing the positive. If that's the case it's because that is what you are primarily focusing on.
Not all reviews have a text, and therefore not all ratings are visible. The average Play store rating calculated by Google has been going down only the past months, with a few days with an upward blip.

Anyway, circumstances force me to reduce the time I am spending on this project anyhow, which means that fixing bugs will be prioritized, with little room for new features. I might take on some challenges as a distraction, though.
 

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  • 15
    Version 1.2000 1.2001 is available on GitHub now and via the Play Store test program after Google's approval.

    Changelog/download:
    https://github.com/M66B/FairEmail/releases

    Notable additions are OAuth for AOL, support for LanguageTool premium, and zipping of attachments in the message composer.
    14
    The next version will have a new option in the privacy settings tab page to remove tracking parameters from links by default. Since removing tracking parameters can lead to links that do not work anymore, this will be done only when showing the link confirmation dialog, so that removing tracking parameters can be disabled always again if needed.
    12
    Version 1.2009 is available on GitHub now and in the Play store test program after Google's approval.

    Changelog/download:
    https://github.com/M66B/FairEmail/releases

    All reported bugs were fixed, and a few things were improved.
    12
    The point is that not long ago this was 4.8, which clearly illustrates the negative trend.
    It's still the highest rated email app on the Play Store.

    Stats from the United States

    Fairemail 4.7
    Gmail 4.2
    Outlook 4.5
    Outlook Lite 3.9
    Aqua Mail 4.3
    K9 Mail 3.1
    Nine 4.1
    Newton Mail 1.8
    Proton Mail 3.5
    Spark Email 4.1
    Blue Mail 4.4

    Fairemail is unbeatable the closest email app is still .5 points behind you. I agree that you should focus on the good and the great things you have and continue to accomplish with Fairemail. You even out perform the likes of Google and Microsoft who have large staff of programmers who can't beat the like of you. Mozilla was stupid to have K9 Mail for Thunderbird on Android which is 1.6 points behind you.

    You have the BEST email app. The stats show it and continue to show. I started reading through some of these one-star reviews and many of them fail to read the instructions (this is not your fault this is theirs) or know how to use a basic email app. No matter how hard you try you cannot fix stupidity.
    12
    Version 1.2003 is available on GitHub now and via the Play Store test program after Google's approval.

    Changelog/download:
    https://github.com/M66B/FairEmail/releases

    If you wish, you can enable to remove tracking parameters from links by default in the privacy settings tab page now, but please be aware that the link confirmation dialog will always be shown when you do.
  • 251
    ic_launcher.png

    FairEmail
    Open source, privacy friendly email app for Android

    banner7_long.png


    See here for a description:
    https://github.com/M66B/open-source-email/

    See here for screenshots:
    https://email.faircode.eu/#screenshots

    Downloads:
    https://github.com/M66B/open-source-email#user-content-downloads

    Frequently asked questions:
    https://github.com/M66B/open-source-email/blob/master/FAQ.md

    Please read this before requesting a new feature:
    https://github.com/M66B/FairEmail/blob/master/FAQ.md#user-content-get-support

    This XDA thread is about using the latest version of FairEmail.

    For support on authorizing an account, you should consult the documentation of your provider, see also here.

    Off-topic comments are allowed as long they are related to FairEmail and are in the general interest of the followers of this thread.

    Discussion of purchases is not allowed here, please contact me via here instead.
    69
    How was the call with Google today, Marcel?

    Google was pretty friendly and cooperative and told me the favicons are indeed the problem, and it can/should be fixed by updating in the privacy policy to "disclose how your app accesses, collects, uses, and shares user data":

    Privacy Policy​

    All apps must post a privacy policy in both the designated field in Play Console and within the app itself. The privacy policy must, together with any in-app disclosures, comprehensively disclose how your app accesses, collects, uses, and shares user data, not limited by the data disclosed in the Data Safety section. This must include:
    • developer information and a privacy point of contact or a mechanism to submit inquiries
    • disclosing the types of personal and sensitive user data your app accesses, collects, uses, and shares; and any parties with which any personal or sensitive user data is shared
    • secure data handling procedures for personal and sensitive user data
    • the developer’s data retention and deletion policy
    • clear labeling as a privacy policy (e.g., listed as “privacy policy” in title)
    The entity (e.g., developer, company) named in the app’s Google Play listing must appear in the privacy policy or the app must be named in the privacy policy. Apps that do not access any personal and sensitive user data must still submit a privacy policy.

    Please make sure your privacy policy is available on an active URL (no PDFs) and is non-editable.

    So, I have updated the privacy policy and added this new table:

    https://github.com/M66B/FairEmail/blob/master/PRIVACY.md#summary-of-shared-data

    I am not sure if it covers everything, so feedback is more than welcome. @mkasimd maybe you can take a look?

    Note that I have also enabled BIMI, Gravatars, Libravatars and favicons for the Play store version again.

    The short term goal is to release a Play store test version (and associated GitHub version) and to get the update approved. I will think about the next steps after this has been accomplished. Given the huge number of supportive messages I received (much appreciated!) the project will be continued in some form in any case.
    50
    Version 1.1900 is available on GitHub now and in the Play store test program after Google's approval (which is the main goal of this release).

    Changelog/download:
    https://github.com/M66B/FairEmail/releases

    My girlfriend is slowly recovering too :)
    47
    It is time for a new, modern, open source, privacy friendly email client for Android.

    I have just released a first alpha version for feedback on the design and features.

    Not for production use yet!

    Most of the stuff basically works, but be prepared for crashes and error notifications.


    Safe email is a working name, but it is for several reasons not a convenient name, so suggestions for a name are welcome.
    37
    I have just released alpha version 0.15

    Changelog/download:
    https://github.com/M66B/open-source-email/releases

    With a bit of luck the next version can be a beta version.

    I am putting a lot of effort into this project, so thanks are appreciated.