Yes, I had to send them a screen video and pictures from the phone, after this, I received an email with the information for DHL, I filled out the document and sent it back. After this I had to print a sheet of paper with information for the reperature and put it in the package. Then my phone was picked up from DHL and about a week or two ago I received the new phone, that has the same touch problem, too. I can't understand this company how stupid they can be, they sell defect Phones. I want to get my money back, but I was too slow. Within 15 days you can send it back and get your money back.
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