[APP] [UPDATED 9/27/2011]V1.9 Working App to Backup Windows Phone 7 via ZUNE ANY TIME

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ryu34

Member
Apr 22, 2008
15
0
so I backed up my phone prior to sending some cabs and when the cab send failed my phone went into an endless reboot cycle.

I tried to restore using the app, but it always says no phone connected.

I tried putting the phone in download mode as well as install Samsung drivers - no luck.

Is it possible to restore these backups using the USB image downloaded or some other tool?
 

hx4700 Killer

Senior Member
Oct 19, 2007
1,281
274
Texas
so I backed up my phone prior to sending some cabs and when the cab send failed my phone went into an endless reboot cycle.

I tried to restore using the app, but it always says no phone connected.

I tried putting the phone in download mode as well as install Samsung drivers - no luck.

Is it possible to restore these backups using the USB image downloaded or some other tool?

My suggestion would be to get an OS on the phone that boots, upgrade it to whateve OS version you had before THEN perform the restore.

This tool ONLY does what Zune is capable of doing. A full backup/restore using tools microsoft provided.
 

hx4700 Killer

Senior Member
Oct 19, 2007
1,281
274
Texas
@up
Maybe you downloaded x64 version and you are using 32-bit Windows?

I have just tried using this tool for a very first time.
OS: Windows Vista SP2 x86
Zune: 4.8.235.0
Phone: HTC 7 Pro
Phone OS: DFT Freedom ROM 7740 (Mango)

I replaced ZuneWDM.dll with the one mentioned in the first post. Then I run Windows Phone 7 Zune Backup (v1.9 x86). Doesn't matter if I run it as an administrator or not. All I get is an error message:
Input string was not in a correct format.

That is because I suck at globalization =/

There are other tools on this forum that do the same thing and might work better for you.
 

BlackFire_PR

Member
Nov 16, 2008
7
0
I'm not able to run the tool. When double-clicking "Windows Phone 7 Zune Backup.exe" I always get the following error:

The specified executable is not a valid Win32 application.

I'm using:
Windows 7 64-bit
Zune 4.8


I see that other people received the same error, but I don't see any instructions to address this error. Any help is appreciated.

Thanks!

---------- Post added at 08:33 PM ---------- Previous post was at 07:39 PM ----------

I'm not able to run the tool. When double-clicking "Windows Phone 7 Zune Backup.exe" I always get the following error:

The specified executable is not a valid Win32 application.

I'm using:
Windows 7 64-bit
Zune 4.8


I see that other people received the same error, but I don't see any instructions to address this error. Any help is appreciated.

Thanks!

Seems to be working now. I re-downloaded version 1.9, and extracted it to a different location (C:\LumiaBackup). It is now running the backup. :)
 
Last edited:

minkamagic

Member
Sep 1, 2012
14
0
HELP!

I downgraded Zune to 4.7 and did a successful backup. Then I upgraded to 4.8 so I could also do a regular backup with Zune (pictures, etc). I factory reset my phone to hopefully resolve some issues I was having and then hooked it up to restore all my stuff (from the complete backup with your program). I received an error message saying the installed version of the tool needed to be updated to match the Zune version. I was able to update it, but then your Backup Tool said that it needed Zune 4.7 to be on the computer because it needed a certain file. So I uninstalled Zune and reinstalled 4.7

Now I'm getting the error message:
A prior backup does not exist in the proper location to restore to your device.

I reread through your description and moved the PKS and Application file to %LOCALAPPDATA%\Microsoft\Windows Phone Update, but still no luck.
As long as the PKS file is around, I didn't lose all my stuff... right????
 

hx4700 Killer

Senior Member
Oct 19, 2007
1,281
274
Texas
Short answer, sounds like yes you have no backup in the normal zune backup path. When you upgrade Zune it wipes out backups stored there. I am unclear on what you did with your backups when you say you downgraded to 4.7 and did a backup then did a 4.8 backup?!

When my program runs and you choose to do another backup when one exists it asks if you want to archive it. If you did this then you have a backup stored elsewhere.

This is the NORMAL Zune backup path. Paste it in to a run dialog and hit enter:

%USERPROFILE%\AppData\Local\Microsoft\Windows Phone Update

This is where a restore is performed from.


This is where my program puts a backup IF you choose to archive a backup:

%USERPROFILE%\Documents\Windows Phone 7 Zune Backup Archive

There is a backup management menu at the top with which you can browse any archived backups and put one back for restore. At this point though if you do have an archive you might want to copy it off to a safe location.

At any rate, if neither path I gave you above contains backups then I am afraid you have none to restore.

For future reference install 4.7 then copy off the zune folder in program files and look at the registry entry for it:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Zune

The Current Version value is what you want.

Now upgrade to 4.8.

To switch zune version I just make sure all Zune processes are terminated and then rename the program files\Zune path to Zune4.8 (assuming I have 4.8 installed last). I have 4.7 under program files as Zune4.7 which I just rename to Zune. Then I change the CurrentVersion registry value to reflect either the full 4.7 value or the proper full 4.8 value depending on which zune I want to backup with. When the backup tool runs it will run as whichever zune and winphone tools copy you set to be the "live" version.

Having said all that, i am not working on this anymore. Plenty of people have copied this technique and use it in their own backup tools which they are still supporting. You might want to look in to one of those.
 

sentimentGX4

Member
Nov 24, 2011
13
2
I'm getting the following message.

"An error occurred while performing the backup. The error text will be in the clipboard. The error text is:

The installed version of ZuneWMDU(4.7.1401.0) doesn't match the tool version (4.8.2134.0)."

I have Zune 4.8 on 64-bit Windows 8. How do I fix this? (Or find Zune 4.7?) Isn't the ZuneWMDU(4.7.1401.0) supposed to patch the program to work with Zune 4.8???
 
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hx4700 Killer

Senior Member
Oct 19, 2007
1,281
274
Texas
i can back up and resotore with v1.9 but it say that it cannot resotore from previous backup by zune 4.8 before update, could u help me to restore to files backup by zune. Thanks.

I don't really work with this anymore and have pretty much thrown in the towel on WP.

Zune can perform the restore just as well as the app but I don't know that you can make a backup with one version of zune and restore it with a newer version. You might have to downgrade Zune to do that.

If you mean you upgraded the device and cant restore a backup of a former version this, that is discussed im the first post. You might have to revert the ROM before restoring the backup.
 
Last edited:

RobbieRobski

Senior Member
Sep 21, 2011
116
8
market.android.com
I have a samsung focus with 7720

I really want to get 7.8 on this guy and I'm trying to read all the various topics. But can't get so far yet because of the backup phase.
When I check the box that says use the 4.7 dll (complete backup) I get this

An error occurred while performing the backup. The error text will be in the clipboard. The error text is: The installed version of ZuneWMDU (4.7.1404.0) doesnt match the tool version (4.8.2345.0).
 

mribraqdbra

Senior Member
May 5, 2016
89
8
Samsung I707 need help

my samsung sgh-i707 won't boot!
it's stuck at the boot logo
i install zune and, zune firmware & Windows Phone Support Tool
but can't restore it!

i try to restore it in zune but it's fail! with this code!

Restoration Error C101002E

also i try Windows Phone Support Tool but it's fail!
i'm getting this!
Communicating with device. Please wait for Recover button to be enabled.
Support Tool version 4.8.2345.0

The tool cannot recover this phone. Please contact technical support.

waiting for help!
 

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  • 63
    I have written a .Net app for backing up windows phone 7 via the Zune updater tool. This backup can be used by Zune to restore the device when you use the "Update" option under settings.

    This is a COMPLETE backup and COMPLETE restore IF USING ZUNE 4.7AND/OR the V1.9 Tool. Your phone will be EXACTLY the same after a restore as it was when you did the backup. Any updates, file changes, registry entries, or texts will not persist that were not on the phone at the time of the backup. Sorry for the bold but I have answered this question about a dozen times in PM's or on here.

    Use this at YOUR discretion. There are scenarios in which you can't use the backup you made to restore. For instance on my Samsung Focus I had the stock ROM on it and couldn’t' restore my 7720 Mango backup. I had to upgrade the phone to at least 7712 Mango BEFORE the backup would restore. But I could go from 7720 to stock. When it failed I was getting a "Version Mismatch" error. Make sure you can at least get back to the REV level you backed up from before expecting this to work or you may be sorry. Finally, NEVER trust a backup that does not say it completed properly INCLUDING a SUCCESS message!!. I also HIGHLY recommend having a stock ROM on hand to flash back to the device if necessary.

    HD2 owners: See Post 2 in this thread

    **New features:
    Manage backups/archives. Set Paths to zune and updatewp as well as the PKS file.
    Archive capability of the older backups AND restore of active backup or archives.
    Will Install Support Tools and PKS file if needed.

    Version 1.8 will seem quite different if you are on Vista/7 with UAC and not running as a full admin. The reason is that you can't change registry entries in HKLM or move files in program files without those rights. If you werent running as a full admin before you may have trouble if you start now. Just answer the UAC prompts when a backup starts and ends to change the files/reg entries to 4.7 and back to 4.8 values/files. I tried to consider lots of conditions like what if it fails during the backup or crashes so if you launch the app after a crash it will detect that that the changed reg entries are in place and undo them to get you back to where you were prior to the last run. The UAC prompts are there to protect you so don't get mad at me when you see 2 each time you use this to backup. If you need ZuneWMDU.DLL from 4.7 check these posts attachments:
    Click here for x86 (32 BIT) os's
    or Click here for x64 (64 bit) os's

    You can put it with the back tool or anywhere and the program will ask you where it is and you can tell it. You can even rename it to something else. For instance I have it in my Zune folder named Zunewmdu.dll.47. Just don't replace the original 4.8 Zunewmdu.dll file.

    Firstly I have to credit this to reading and putting together pieces from several threads on XDA. I read so many to be honest I am no longer sure who all to credit. There was no specific single source I just saw several things and through trial and error put together the pieces that made this possible.

    This APP is a wrapper around a tool microsoft produced to perform updates to your phone via command line. Specifically the executeable "updatewp.exe" that comes from the Windows Phone Support Tools. The missing piece that eluded me for a bit was the update package itself which I found here on XDA and will link to later.

    Prerequisites that need to be Installed/downloaded:

    Looks like at least Phone OS version 7008 is required for the backup to work.

    Zune Software Installed (I'm sure most of us have this): http://www.zune.net/en-us/products/software/download/default.htm

    Windows Phone Support Tools Installed - MS Links are dead ATM.

    If you are missing these prerequisites the app will tell you and even open a web page on request to the DL links.

    If an error occurs you should find the text in your clipboard for easy pasting here on the forums.


    To explain the process:

    updatewp.exe is meant to update your phone with PKS files theoretically obtained from the device manufacturer. It will also do other things including a command line restore of a backup.

    This program launches updatewp.exe with two command line arguments. One is the PKS file name and path and the second is the enablebackup switch.

    What happens is the phone performs the backup first, once it completes the process the code terminates updatewp.exe before it goes further. In theory if you are using an update not compatible for your phone it would actually just say that and quit. However terminating the updater keeps it from ever getting that far.

    I have used this to make a complete backup AND restore it via the ZUNE Update options under settings for my phone so I know it works.


    How to use the app:
    Attached to this post is a zip file with two folders. x86 and x64. Please launch the appropriate EXE for your platform.

    If you do not have zune or windows phone support tools it will tell you immediately and offer to open the download URL on your computer.

    If you pass those tests you will need to input a path to the PKS file in the long textbox. There is a button just above it that will open a URL to the download for the one I used here on XDA. There is also a Browse button below the textbox for you to use to browse to and set the file path via GUI.

    Once the path is set click on backup and watch it go. If you already have a backup made previously this will overwrite it or offer to archive it (v1.2 & up).


    Good luck and post feedback, thoughts or issues please.


    Changelog:
    v1.9 - I pulled 1.8 and have added 1.9. This version corrects some more bugs in 1.8, one of which doesnt show the completed success message when performing a backup. The first time you launch it you will see a prompt stating this is the first time you have launched this version and you need to choose if you want to use the 4.7WMDU file switching method or just have the program try to use what you have installed. If you choose not to use the file switching method it will still check to make sure the zune and updatewp versions match but will only warn you they don't match, you can still try to proceed with the backup/restore. I have tested this in both modes doing backups and restores (this is why it took so long to get out).

    v1.8 - I changed the way the program does things so that it will use the ZuneWMDU.DLL file from Zune 4.7 to perform FULL backups. You CAN'T use the tool without that file and I am not going to include it because I am not going to redistribute Microsofts property. If you are using Vista/7 with UAC you will be seeing some extra prompts because elevation is required to change reg entries and move files around to allow you to use this with the newest Zune 4.8 and still get a complete backup. To get the older ZuneWMDU.DLL file just get it from the install path of zune and then uprade to 4.8. The program will ask you for the path to the old DLL for future use/reference. Don't get pissed at me with all the UAC prompts either, they are required if you arent a full admin on the machine. I re-released 1.8 on 9/16 to fix a few minor bugs that kept it from working correctly under certain cirumstances.

    v1.7 -PULLED because the backups Zune 4.8 Makes are utterly USELESS. 1.8 is in the works that will make use of the old updatewp and some old zune 4.7 files to perform COMPLETE backup and restores as it originally did.

    v1.6 - Added the ability to set all of the paths (requested by folks using languages other than english). Added some management capabilities for the backups. To archive the active one immediately or move an archived backup to the active folder.

    v1.5 - This only adds proper path support for windows XP. If you are using the 1.4 version and don't have XP then there is no need to upgrade.

    v1.4 - Works with Mango Beta if you have updated Zune assuming you have also updated the 4.8 support tools. It will check the versions and inform you of any issues found. Also corrected the blank error message issue some users were seeing. 4.8 support tools, check the second D/L (non) link: http://forum.xda-developers.com/showthread.php?t=1148123

    v1.3 - Changed the path used for backup location to the LOCALAPPDATA environment variable rather than USERPROFILE to be more compatible with XP. If you don't have the windows phone backup tools installed the software will offer to DL and install them silently for you. The PKS file is now packed in with the software. If you don't have a PKS file set it will offer to unpack it and use it by default. I didnt add ZUNE install to this because well, if you don't have that your not really using your phone are you?

    v1.2 - Added archive capabilities. If you choose to backup your device and a backup is in place you are asked if you want to archive it. If you choose to keep it then a folder in your documents called "Windows Phone 7 Zune Backup Archive" is where it goes. Each backup will go in to a folder labeled by the date/time it was created. The format will be Month-Day-Year Hour-Minute-Second so you know exactly from WHEN the backup was from.

    Added a Restore Button that will use the latest restore if that is all you have, or ask if you want to browse and choose from the archived backups to restore. Whichever you choose will become the "Active" backup to zune and then the restore will take place afterwards. The former active backup is automatically placed in the archive. When the restore is completed the SAME backup you chose is still the active one so using ZUNE to do the restore will yield the same result.
    ***IF you have multiple devices the archive portion will work fine, however I have yet to find a way to identify which ID is which device so when you choose to restore from an archive YOU will have to pick the correct one or it won't work.

    v1.1 - Updated where the code looks for the windows phone tools to accomidate installs of zune to alternate locations.



    In Development:
    Determine the device ID of the connected phone so I can keep multi device backup archives straight when presenting which backups from an archive to restore. I don't have two devices so this will be a feature in beta until it is proven by your feedback.
    29
    If you do the restore via commandline the error is probably "Version Mismatch" (updatewp.exe /restore)

    Can you get back to 7712? You might be able to get this to load if you are 7712 instead of 7720.

    I tried a 7712 and a 7720 and they both failed :(

    I think it's due to the new firmware and radio that is in the HTC Leaked rom.

    My phone had some dead pixels on the display and all of a sudden got a green line though the center of the screen, so I got a warranty replacement from Asurion (US Phone insurance). I don't have to worry about that now. I will be sticking with the RTM via Zune till someone unlocks the leaked roms. So I just had to delete my 16gb of backups (7 of them) from my last phone.

    So, with my new phone, I am needing to back it up, I guess I'll try 1.8 for this one...

    Crap I need to find the ZuneWMDU.DLL file from 4.7, anyone got ?

    Downloaded Zune 4.7, when you start installing it, it looks for updates (no way around it from what I see) and just trys to install 4.8. Any work around to get this file so I can do a backup ?

    Edit: I downloaded 4.7, extracted the MSI for the zunewmdu and found the file with out having to install 4.7 over my 4.8 install. 32bit, I assume.

    I zipped it up and attached it to this post, if you download it, please hit thanks for me !
    10
    Error Code Troubleshooting:

    Firstly, if you want help in this thread PLEASE tell us what your Computer OS is including if its 32/64 bit. What OS revision your phone is at and What kind of phone along with details of the problem! Thanks!

    I found this link to MS for different error codes and a solution grid of sorts that relates to ZUNE etc..:

    http://support.microsoft.com/kb/2484484#80072EE7_801812DD_801811C5


    This is a COMPLETE backup and COMPLETE restore IF USING ZUNE 4.7!!. Your phone will be EXACTLY the same after a restore as it was when you did the backup. Any updates, file changes, registry entries, or texts will not persist that were not on the phone at the time of the backup. Sorry for the bold but I have answered this question about a dozen times in PM's or on here.

    ZUNE 4.8 seems to only backup whatever Zune does not synch and things like game states! I HIGHLY recommend reverting to 4.7 zune and phone tools if you want a COMPLETE backup. Zune 4.7 cant talk to Mango but it doesnt need to for a backup. A Complete backup made by 4.7 tools WILL restore with 4.8 tools.


    Known Issues:
    HD2 owners. There seems to be a problem using this method to backup the phone. The current theory is that the HD2 does not use the same boot loader as other WP7 devices and is not recognized correctly in that mode so it doesnt work. I would be interested in knowing how your updates are applied as the log I got from one user indicates the phone talked to the update program once it rebooted?!


    Additional tips and observances:
    *You CAN'T change the memory size and perform a restore, I already know this doesnt work so forget about adding memory and just restoring :(

    *To my knowledge you can't backup from one device and restore to another as the backup files are signed/ID'd to the device that made the backup.

    How to restore a backup via ZUNE if you don't want to use the restore feature:

    Make sure your phone is hooked up to the computer first then from within the ZUNE software you should see a menu near the top right-hand side labeled "Settings". Click on that. On the settings screen look near the top left and you should see "Software" "Device" and "Account". Instead of device it may say "Phone".

    Click on Device or Phone, whichever you see. The left edge has several options. Near the middle you should see "Update". Click that. You should see a progress bar for a few seconds and then most likely it will tell you that the phone is up to date. At the BOTTOM of all the text it spits out should be a button labeled "Restore" with the date of the backup.

    BACKUP CREATION LOCATION:

    Copy & paste the following in to the run dialog box:

    Vista/Win7: %LOCALAPPDATA%\Microsoft\Windows Phone Update
    Win XP: %USERPROFILE%\Local Settings\Application Data\Microsoft\Windows Phone Update

    If you are running the backups with elevated privileges then you need to open a command prompt with those same privileges and paste in the above paths to find them as they may likely be in a different user account.

    You will have to manuall drill down from their because the sub folder structure is named from the Phones ID.

    Manual Command Line Method to Perform Backup:
    All the same prerequisites apply. Zune and the windows phone support tools need to be installed.

    It is easiest to have unzipped the PKS file in to folder the support tools are in. You can do this by opening the run dialog and typing: %PROGRAMFILES%\zune and hit enter or click ok. This will open explorer to that folder and you can move/copy the UNZIPPED PKS file there.

    Open a command window with admin privileges. To do this in windows Vista/Win 7 with UAC enabled click on the "Start" Windows logo usually found in the bottom left corner.

    In the search programs and files dialog type CMD and wait for the search to produce CMD.EXE at or near the top of the list. RIGHT click on cmd.exe and choose "Run as administrator". (hopefully you don't have to input admin credentials to do this)

    At the command prompt type: cd %PROGRAMFILES%\zune (and hit enter). Your prompt should change to include the program files path and ZUNE for example "c:\progam files\zune"

    Now assuming the support tools are installed correctly you can test by typing: updatewp (and hit enter) this should spam the screen with the command line options for updatewp and lets us know the rest will work.

    The command to type is: updatewp.exe /iu A0CE706D-12B7-45AC-A5FC-AD04DFCA6E86.100.pks /enablebackup (and hit enter) You should be able to copy the command line as it is and right click on the DOS window at this point and choose "Paste" to save the trouble of typing that awefull string.

    This is all the program I wrote does to start a backup other than kill the update process at the end since it can't happen.

    I hope this works for you if the code does not!
    10
    Edit: I downloaded 4.7, extracted the MSI for the zunewmdu and found the file with out having to install 4.7 over my 4.8 install.

    I zipped it up and attached it to this post, if you download it, please hit thanks for me !

    here is the one for 64bit OS.

    edit: just tried v1.8 on Win7 64bit, Zune client 4.8 latest with 7720.68 on phone. after some hiccups (didn't have the correct phone support tools) it finally makes a backup. It still displays an error message before it starts though. The size of the backup (>4Gb) corresponds to everything on the device (so it definitely makes a full backup). A window opens and reads something about cannot switch files or similar. After it's done it just sits there at 100%, no confirmation message? I closed it and disconnected the phone from the USB to finish. Zune displays the restore point that I just created OK. will try to reproduce this.
    9
    [APP] Working App to Backup Windows Phone 7 via ZUNE ANY TIME

    I posted this in windows phone 7 apps and it was suggested that I post it here so don't hammer me for cross posting please.

    I have written a .Net app for backing up windows phone 7 via the Zune updater tool. This backup can be used by Zune to restore the device when you use the "Update" option under settings.

    Firstly I have to credit this to reading and putting together pieces from several threads on XDA. I read so many to be honest I am no longer sure who all to credit. There was no specific single source I just saw several things and through trial and error put together the pieces that made this possible.

    This APP is a wrapper around a tool microsoft produced to perform updates to your phone via command line. Specifically the executeable "updatewp.exe" that comes from the Windows Phone Support Tools. The missing piece that eluded me for a bit was the update package itself which I found here on XDA and will link to later.

    Prerequisites that need to installed/downloaded:

    Zune Software Installed: http://www.zune.net/en-us/products/software/download/default.htm

    Windows Phone Support Tools Installed:

    x64 Windows: http://download.microsoft.com/downl...E4A-8179-9A3C5483E366/WPSupportTool-amd64.msi

    x86: http://download.microsoft.com/downl...-4E4A-8179-9A3C5483E366/WPSupportTool-x86.msi

    An update package from ANY phone, this one is for an HD2 that I used while working on a samsung focus. Download and Unzip:

    http://forum.xda-developers.com/showpost.php?p=11542700&postcount=6

    If you are missing these prerequisites the app will tell you and even open a web page on request to the DL links.

    Please understand this is release 1.0 and as such may have issues depending on your platform and your computer etc.... I coded it for x86 and x64 Windows with the Microsoft .net Framework 2.0 minimum. I tried to consider several error scenarios but one never knows how an end user might use your program that wasnt anticipated and coded for.

    If an error occurs you should find the text in your clipboard for easy pasting here on the forums.

    To explain the process:

    updatewp.exe is meant to update your phone with PKS files theoretically obtained from the device manufacturer. It will also do other things including a command line restore of a backup.

    This program launches updatewp.exe with two command line arguments. One is the PKS file name and path and the second is the enablebackup switch.

    What happens is the phone performs the backup first, once it completes the process the code terminates updatewp.exe before it goes further. In theory if you are using an update not compatible for your phone it would actually just say that and quit. However terminating the updater keeps it from ever getting that far.

    I have used this to make a complete backup AND restore it via the ZUNE Update options under settings for my phone so I know it works.

    One could most likely also archive backups by copying/moving from their storage point before creating a new one so as to have a backup that could be reverted to from a point in time further than the last one on record. If there is enough interest in such a feature and incentive I would consider adding it here.

    Attached to this post is a zip file with two folders. x86 and x64. Please launch the appropriate EXE for your platform.

    If you do not have zune or windows phone support tools it will tell you immediately and offer to open the download URL on your computer.

    If you pass those tests you will need to input a path to the PKS file in the long textbox. There is a button just above it that will open a URL to the download for the one I used here on XDA. There is also a Browse button below the textbox for you to use to browse to and set the file path via GUI.

    Once the path is set click on backup and watch it go. If you already have a backup made previously this will overwrite it.

    I can not say if this will work with a debranded phone but I don't see why not. My focus is an out of the box stock AT&T phone with chevron unlock on it (which you shouldnt need) and a couple of non-marketplace apps.

    Good luck and post feedback, thoughts or issues please.


    ***Adding Instructions on how to restore as its come up a few times:

    Make sure your phone is hooked up to the computer first then from within the ZUNE software you should see a menu near the top right-hand side labeled "Settings". Click on that. On the settings screen look near the top left and you should see "Software" "Device" and "Account". Instead of device it may say "Phone".

    Click on Device or Phone, whichever you see. The left edge has several options. Near the middle you should see "Update". Click that. You should see a progress bar for a few seconds and then most likely it will tell you that the phone is up to date. At the BOTTOM of all the text it spits out should be a button labeled "Restore" with the date of the backup.

    You CAN'T change the memory size and perform a restore, I already know this doesnt work.