assembly problem: gap between screen and case

[Sylabo]

Hi,
I just bought a Pixel 5, but I didn't even have time to start it that I saw a trouble related to assembly: there is a gap between the screen and the body, in the top left corner of the phone. It is not as visible in the image as in the real life, but it is still noticeable, on the top side and on the left side of the device.
Someone has the same trouble? If so, have you contacted Google support, or find another solution ? I'm afraid the phone is not waterproof at all in this condition ...
Thx

 

[superleeds27]

Mine looks the same, however it's really hard to notice. More or less have to squint

 

[Nightwish1976]

No problem here. Definitely your phone is not waterproof.
It's a new phone, I wouldn't accept this if I were you.
Let them fix/replace it.

 

[atlantix1]

Had the same and even worse with two new pixel 5 phones.

 

[Sylabo]

Ok, thanks for your answers. So it is not an isolated case, how can Google let phones leave production lines with visible trouble like this . This is not a £100 product from an unknown brand. I will try to contact Google support.

 

[faeArai]

So there it is. A new #pixelgapgate

 

[bobby janow]

Ok, thanks for your answers. So it is not an isolated case, how can Google let phones leave production lines with visible trouble like this . This is not a £100 product from an unknown brand. I will try to contact Google support.

It's not isolated but how widespread is it? So far 4 or 5 devices but how many more as the rollout progresses. Hopefully by the time it's released in the US all the European flaws will be flushed out of the pipeline. Hey, no wonder you're getting free headphones.

 

[superleeds27]

Ok, thanks for your answers. So it is not an isolated case, how can Google let phones leave production lines with visible trouble like this . This is not a £100 product from an unknown brand. I will try to contact Google support.

Keep us up to date!

 

[jimv1983]

Ok, thanks for your answers. So it is not an isolated case, how can Google let phones leave production lines with visible trouble like this . This is not a £100 product from an unknown brand. I will try to contact Google support.

I just thought of something even more concerning. What if it's a battery swelling issue that's causing it to separate? It could have left the production line looking just fine and during shipping a swelling battery caused it to separate.

Just a thought. Hopefully I'm wrong. ?

 

[figo_rulz11]

No issues or gaps with my sage green pixel 5 after having a proper look.

 

[Dermy]

I have the same problem but it's not as pronounced as OPs. I can already see there is some dust getting caught in the gap. I'll probably contact support tomorrow. It's pretty disappointing because I really like the phone but I'm not going to pay for a flawed product. Thanks for making the thread, at least I know it's not just my phone now. I'd suggest anyone else who has this issue to either get a replacement or a refund because there's no way a phone with a visible gap is IP68.

 

[superleeds27]

I have the same problem but it's not as pronounced as OPs. I can already see there is some dust getting caught in the gap. I'll probably contact support tomorrow. It's pretty disappointing because I really like the phone but I'm not going to pay for a flawed product. Thanks for making the thread, at least I know it's not just my phone now. I'd suggest anyone else who has this issue to either get a replacement or a refund because there's no way a phone with a visible gap is IP68.

Maybe hold out and see what support says first. Yours sounds like mine. OP's looks a lot worse than mine.

In fact I need to double check mine again during daylight to be sure it's even thefe

 

[kevin3688]

https://www.mobile01.com/topicdetail.php?f=565&t=6214924

https://www.ptt.cc/bbs/MobileComm/M.1602949289.A.A32.html

https://www.ptt.cc/bbs/MobileComm/M.1603018294.A.7EC.html

 

[faeArai]

Same with my pixel 5. Biggest gap is on the upper left edge (can). I'm pretty sure it's not waterproof anymore.

 

[superleeds27]

There's a slight gap for me but it's uniform around the phone?

 

[George_Mn]

Top left corner for me.

Guys, just apply some pressure with your fingers for a minute or so and the adhesive should stick to the screen and close the gap permanently.. probably some manufacturing fault.

 

[Avelarius]

I've got a gap at the top and bottom left corner, too.
Already chatted with google and they'll send me a new pixel.
Ordered mine through the google store to germany

 

[bobby janow]

There's a slight gap for me but it's uniform around the phone?

This is troublesome but still not widely reported. I keep watching AP and Android Authority for information but all I see are reviews. Hopefully, it was just a bad batch and nothing more. I wouldn't think twice, just return it and replace it.

 

[superleeds27]

This is troublesome but still not widely reported. I keep watching AP and Android Authority for information but all I see are reviews. Hopefully, it was just a bad batch and nothing more. I wouldn't think twice, just return it and replace it.

Problem is then you end up in the OLED Lottery and it's one RMA after another!

On chat with them now. Provided pictures. Currently on hold while they check this further.

I think a uniform gap is the norm to be fair.

Will see what they say.

Edit: if I flag it and they say it's fine, then it causes issues down the line, at least I've flagged it and have a case ID to back me up

 

[bobby janow]

Problem is then you end up in the OLED Lottery and it's one RMA after another!

On chat with them now. Provided pictures. Currently on hold while they check this further.

I think a uniform gap is the norm to be fair.

Will see what they say.

Edit: if I flag it and they say it's fine, then it causes issues down the line, at least I've flagged it and have a case ID to back me up

Can you snap a quick pic of the gap? I just watched the 3 Youtube reviews posted previously and didn't see a gap although he didn't focus on the sides of the phone. If you have a store nearby with a P5 on display I'd head over there and compare and send it to Google if they try to blow you off.