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assembly problem: gap between screen and case

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Sylabo

New member
Feb 5, 2017
4
0
Hi,
I just bought a Pixel 5, but I didn't even have time to start it that I saw a trouble related to assembly: there is a gap between the screen and the body, in the top left corner of the phone. It is not as visible in the image as in the real life, but it is still noticeable, on the top side and on the left side of the device.
Someone has the same trouble? If so, have you contacted Google support, or find another solution ? I'm afraid the phone is not waterproof at all in this condition ...
Thx

pixel5-1.jpg

pixel5-2.jpg
 

Sylabo

New member
Feb 5, 2017
4
0
Ok, thanks for your answers. So it is not an isolated case, how can Google let phones leave production lines with visible trouble like this :( . This is not a £100 product from an unknown brand. I will try to contact Google support.
 

bobby janow

Senior Member
Jun 15, 2010
5,797
1,933
Ok, thanks for your answers. So it is not an isolated case, how can Google let phones leave production lines with visible trouble like this :( . This is not a £100 product from an unknown brand. I will try to contact Google support.
It's not isolated but how widespread is it? So far 4 or 5 devices but how many more as the rollout progresses. Hopefully by the time it's released in the US all the European flaws will be flushed out of the pipeline. Hey, no wonder you're getting free headphones. :D
 

jimv1983

Senior Member
Feb 28, 2011
770
140
Benicia, CA
Ok, thanks for your answers. So it is not an isolated case, how can Google let phones leave production lines with visible trouble like this :( . This is not a £100 product from an unknown brand. I will try to contact Google support.

I just thought of something even more concerning. What if it's a battery swelling issue that's causing it to separate? It could have left the production line looking just fine and during shipping a swelling battery caused it to separate.

Just a thought. Hopefully I'm wrong. ?
 

Dermy

Member
Nov 1, 2014
34
11
I have the same problem but it's not as pronounced as OPs. I can already see there is some dust getting caught in the gap. I'll probably contact support tomorrow. It's pretty disappointing because I really like the phone but I'm not going to pay for a flawed product. Thanks for making the thread, at least I know it's not just my phone now. I'd suggest anyone else who has this issue to either get a replacement or a refund because there's no way a phone with a visible gap is IP68.
 

superleeds27

Senior Member
Jun 21, 2010
5,442
716
Hull
I have the same problem but it's not as pronounced as OPs. I can already see there is some dust getting caught in the gap. I'll probably contact support tomorrow. It's pretty disappointing because I really like the phone but I'm not going to pay for a flawed product. Thanks for making the thread, at least I know it's not just my phone now. I'd suggest anyone else who has this issue to either get a replacement or a refund because there's no way a phone with a visible gap is IP68.

Maybe hold out and see what support says first. Yours sounds like mine. OP's looks a lot worse than mine.

In fact I need to double check mine again during daylight to be sure it's even thefe
 

George_Mn

Senior Member
Dec 24, 2012
177
50
Bonn, Germany
Top left corner for me.

Guys, just apply some pressure with your fingers for a minute or so and the adhesive should stick to the screen and close the gap permanently.. probably some manufacturing fault.
 

superleeds27

Senior Member
Jun 21, 2010
5,442
716
Hull
This is troublesome but still not widely reported. I keep watching AP and Android Authority for information but all I see are reviews. Hopefully, it was just a bad batch and nothing more. I wouldn't think twice, just return it and replace it.

Problem is then you end up in the OLED Lottery and it's one RMA after another!

On chat with them now. Provided pictures. Currently on hold while they check this further.

I think a uniform gap is the norm to be fair.

Will see what they say.

Edit: if I flag it and they say it's fine, then it causes issues down the line, at least I've flagged it and have a case ID to back me up
 
Last edited:

bobby janow

Senior Member
Jun 15, 2010
5,797
1,933
Problem is then you end up in the OLED Lottery and it's one RMA after another!

On chat with them now. Provided pictures. Currently on hold while they check this further.

I think a uniform gap is the norm to be fair.

Will see what they say.

Edit: if I flag it and they say it's fine, then it causes issues down the line, at least I've flagged it and have a case ID to back me up
Can you snap a quick pic of the gap? I just watched the 3 Youtube reviews posted previously and didn't see a gap although he didn't focus on the sides of the phone. If you have a store nearby with a P5 on display I'd head over there and compare and send it to Google if they try to blow you off.
 

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    So if my phone gets messed up after 2 minutes from sitting in a bowl of 5cm of water, then I think I have a valid case for full refund/replacement.
    Water damage is not covered under any standard manufacturer warranty.

    There is a safer way to do the testing.

    I've put together an app that lets you test your phone's IP67/IP68 water resistance seals without dunking it in water. This will both help people have confidence in their phones' water resistance capabilities while also giving a way for people to hold manufacturers and repair shops accountable.

    This app works by using the barometer built in to your phone. Do note that the seals can become compromised with drops and device aging - keep your phone away from all liquids!

    Download from the Play Store:

    Demo videos:

    • Samsung Galaxy S21 Ultra US (factory water resistance, intact):
    • Samsung Galaxy A32 5G US (no factory water resistance):
    • Google Pixel 2 (factory water resistance, intact):
    • Google Pixel 3 XL (factory water resistance intact, and also tested with SIM tray removed):
    1
    No problem here. Definitely your phone is not waterproof.
    It's a new phone, I wouldn't accept this if I were you.
    Let them fix/replace it.