assembly problem: gap between screen and case

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tbalden

Recognized Developer
Wanted to report here no issues on a recently shipped unit.
PXL_20201118_180356811.jpgPXL_20201118_180417643.jpgPXL_20201118_180437610.jpgPXL_20201118_180405908.jpg

Sent from my Pixel 4 XL using Tapatalk
 

Tel864

Senior Member
Nov 22, 2011
3,004
1,099
Greenville
I'm glad my phone came with no gap, because I'm not sure what I would have done. Since I got it from Amazon and it was one day shipping with free return I probably would have ordered another and returned the defective one. I really think the return to Amazon woukd have gone much smoother than Google's exchange from what I see.
 

BryAlrighty

Member
Oct 21, 2020
7
0
Ordered a Pixel 5 recently on Amazon, and even though they sent me the wrong color, I'm gonna keep it. They sent me just black instead of sorta sage.
No noticeable gap in sight, so I figure, better keep it instead of trying to play the lottery on my return just for another color, risking a potential gap. I'm putting a case on it anyway but I am disappointed that Amazon got it wrong.

I'm definitely happy that mine appears to be perfect all around.
 

Davey Dual Sim

Senior Member
Oct 4, 2017
411
88
Well. I disagree there. After many days using the phone naked and with different cases (whatever I found in stock in Amazon Europe), yesterday, I got a Spigen thin fit and now I can finally enjoy the phone with one hand

1) naked: quite slippery
2) Anccer ultra slim case: very slippery
3) Spigen Ultra Hybrid: huge case and a bit heavy. A bit slippery as well (but less than naked).
4) Spigen thin fit. Perfect grip. Doesn't add weight and adds very little width. Because of the grip it makes the phone much easier to use one handed. Especially with dry hands.

Personally I put a case to improve the handling. So I try to get a good balance between "width + weight + dry hands grip".
Naked has the best width and weight (and look). But I can't use the phone aggressively when my hands go dry because it becomes too slippery.

Sent from my Pixel 5
Similar to me although I don't find the phone slippy naked at all, however I have the Spigen Liquid air rather than thin fit and although it's a bit thicker it's a joy to handle so I'm sticking with that outside

Inside, no case

Sent from my Pixel 5 using Tapatalk
 

Rebel7022

Senior Member
Oct 13, 2016
1,194
299
Las Vegas
Google Pixel 4 XL
Similar to me although I don't find the phone slippy naked at all, however I have the Spigen Liquid air rather than thin fit and although it's a bit thicker it's a joy to handle so I'm sticking with that outside

Inside, no case

Sent from my Pixel 5 using Tapatalk

I had the spigen liquid air case & the phone felt heavy so I bought the tech21 case & my pixel 5 feels like air now, it's such a superior case
 

Rebel7022

Senior Member
Oct 13, 2016
1,194
299
Las Vegas
Google Pixel 4 XL
Which one can you link? The ones I can find in the UK don't look particularly slim, I may try the Spigen slim

Sent from my Pixel 5 using Tapatalk

I had the Spigen slim case as well, it felt just as heavy as the liquid air case and the spigen thin case smudged a lot in the back, I preferred the liquid air over the thin case for sure. I checked on tech 21 website & they must be sold out because it doesn't even show up at all. The tech21 case is slimmer looking than both spigen cases. It's the best case I've ever used. If your can find one get it, it's that good
 

Davey Dual Sim

Senior Member
Oct 4, 2017
411
88
I had the Spigen slim case as well, it felt just as heavy as the liquid air case and the spigen thin case smudged a lot in the back, I preferred the liquid air over the thin case for sure. I checked on tech 21 website & they must be sold out because it doesn't even show up at all. The tech21 case is slimmer looking than both spigen cases. It's the best case I've ever used. If your can find one get it, it's that good
Ok thanks, there are various on the tech21 the thinnest looks like the Studio Colour which doesn't seem to be available for the Pixel 5 yet

Sent from my Pixel 5 using Tapatalk
 

cliff03

Senior Member
Nov 24, 2011
331
23
Vancouver
I was in Best Buy yesterday to check the pixel 5 since the phone is on 24/7 to see if the glue and screen issue is there and yes top left corner gap! I’m about to get Black Friday deal with Fido but I’m starting to contemplate if should I get Samsung S20 FE. Best Buy location Coquitlam
 

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donlu30

Senior Member
Jan 2, 2008
81
22
Google Pixel 2
Google Pixel 7a
I was in Best Buy yesterday to check the pixel 5 since the phone is on 24/7 to see if the glue and screen issue is there and yes top left corner gap! I’m about to get Black Friday deal with Fido but I’m starting to contemplate if should I get Samsung S20 FE. Best Buy location Coquitlam
Yeah, but one would have to assume that the one in best buy is one of the first shipped when all the problems occurred. Based on the populous, I think you'll be good. Not to mention that every swinging D has been in to that store prying on the same edge as you were for the last 3 weeks, 40 times a day...
 
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smorgar

Senior Member
Aug 8, 2013
227
39
I have returned mine for a full refund (Clove UK) and ill wait till Feb-Mars to check if they fixed the gap. If not i guess i have to get something else...
 

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    So if my phone gets messed up after 2 minutes from sitting in a bowl of 5cm of water, then I think I have a valid case for full refund/replacement.
    Water damage is not covered under any standard manufacturer warranty.

    There is a safer way to do the testing.

    I've put together an app that lets you test your phone's IP67/IP68 water resistance seals without dunking it in water. This will both help people have confidence in their phones' water resistance capabilities while also giving a way for people to hold manufacturers and repair shops accountable.

    This app works by using the barometer built in to your phone. Do note that the seals can become compromised with drops and device aging - keep your phone away from all liquids!

    Download from the Play Store:

    Demo videos:

    • Samsung Galaxy S21 Ultra US (factory water resistance, intact):
    • Samsung Galaxy A32 5G US (no factory water resistance):
    • Google Pixel 2 (factory water resistance, intact):
    • Google Pixel 3 XL (factory water resistance intact, and also tested with SIM tray removed):
    1
    No problem here. Definitely your phone is not waterproof.
    It's a new phone, I wouldn't accept this if I were you.
    Let them fix/replace it.