Question Asus Unlock App not working

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jstys92

Member
Jul 2, 2014
11
2
Recently received an Asus Zenfone 9 and the Asus Unlock App is returning "Failed to unlock your device, please try again later.[24802]" when attempting to unlock the bootloader. While running logcat I also see the following HTTP output:

05-03 10:43:50.133 28231 943 I ViseLog : HttpLogInterceptor.log(HttpLogInterceptor.java:44): --> POST https://dm.asus.com/login?credData=REDACTEDCREDDATA&imei=REDACTEDIMEI&model=ASUS_AI2202&carrier=ASUS-ASUS_AI2202-WW http/1.1 05-03 10:43:50.133 28231 943 I ViseLog : 05-03 10:43:50.133 28231 943 I ViseLog : application/x-www-form-urlencoded 05-03 10:43:50.133 28231 943 I ViseLog : body: 05-03 10:43:50.133 28231 943 I ViseLog : --> END POST 05-03 10:43:50.133 28231 943 I ViseLog : <-- 200 https://dm.asus.com/login?credData=REDACTEDCREDDATA&imei=REDACTEDIMEI&model=ASUS_AI2202&carrier=ASUS-ASUS_AI2202-WW (284ms） 05-03 10:43:50.133 28231 943 I ViseLog : Vary: Origin 05-03 10:43:50.133 28231 943 I ViseLog : Vary: Access-Control-Request-Method 05-03 10:43:50.133 28231 943 I ViseLog : Vary: Access-Control-Request-Headers 05-03 10:43:50.133 28231 943 I ViseLog : Set-Cookie: SESSION=REDACTEDSESSION; Path=/; Secure; HttpOnly 05-03 10:43:50.133 28231 943 I ViseLog : Content-Type: application/json 05-03 10:43:50.133 28231 943 I ViseLog : Transfer-Encoding: chunked 05-03 10:43:50.133 28231 943 I ViseLog : Date: Wed, 03 May 2023 14:43:48 GMT 05-03 10:43:50.133 28231 943 I ViseLog : Keep-Alive: timeout=60 05-03 10:43:50.133 28231 943 I ViseLog : Connection: keep-alive 05-03 10:43:50.133 28231 943 I ViseLog : 05-03 10:43:50.133 28231 943 I ViseLog : body:{"data":{"project":"AI2202","token":"REDACTEDTOKEN"},"retCode":200,"message":"auth success"} 05-03 10:43:50.133 28231 943 I ViseLog : <-- END HTTP 05-03 10:43:50.134 28231 28231 D UNL->DMRegister: Login success 05-03 10:43:50.442 28231 943 I ViseLog : HttpLogInterceptor.log(HttpLogInterceptor.java:44): --> POST https://dm.asus.com/unlock/register http/1.1 05-03 10:43:50.442 28231 943 I ViseLog : 05-03 10:43:50.442 28231 943 I ViseLog : application/x-www-form-urlencoded 05-03 10:43:50.442 28231 943 I ViseLog : body:ISN=REDACTEDISN&apkVersion=1.0&keyIndex=1 05-03 10:43:50.442 28231 943 I ViseLog : --> END POST 05-03 10:43:50.442 28231 943 I ViseLog : <-- 200 https://dm.asus.com/unlock/register (302ms） 05-03 10:43:50.442 28231 943 I ViseLog : Vary: Origin 05-03 10:43:50.442 28231 943 I ViseLog : Vary: Access-Control-Request-Method 05-03 10:43:50.442 28231 943 I ViseLog : Vary: Access-Control-Request-Headers 05-03 10:43:50.442 28231 943 I ViseLog : Content-Type: application/json 05-03 10:43:50.442 28231 943 I ViseLog : Transfer-Encoding: chunked 05-03 10:43:50.442 28231 943 I ViseLog : Date: Wed, 03 May 2023 14:43:48 GMT 05-03 10:43:50.442 28231 943 I ViseLog : Keep-Alive: timeout=60 05-03 10:43:50.442 28231 943 I ViseLog : Connection: keep-alive 05-03 10:43:50.442 28231 943 I ViseLog : 05-03 10:43:50.442 28231 943 I ViseLog : body:{"data":null,"retCode":4802,"message":"UNLOCK REGISTER ERROR"} 05-03 10:43:50.442 28231 943 I ViseLog : <-- END HTTP
 
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pompom252

pompom252

Member
May 7, 2023
8
3
Japan
I got the same error on my Zenfone9 (AI2202).
Is there something wrong with the asus server?
 

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Gadgelogger

Gadgelogger

Member
Sep 23, 2022
6
3
Hello I am Japanese.
I bought a device at a local electronics store today and was unable to unlock it, so I looked into it.

According to the official ASUS forum, it seems that the server used to unlock the device is under maintenance and cannot be used.
The maintenance period seems to be 3-7 days.


Asus Unlock Tool not working on Zenfone 9

Recently received an Asus Zenfone 9 and the Asus Unlock App is returning "Failed to unlock your device, please try again later.[24802]" when attempting to unlock the bootloader. While running logcat I also see the following HTTP output: 05-03 10:43:50.133 28231 943 I ViseLog ...
zentalk.asus.com zentalk.asus.com
 
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Gadgelogger

Gadgelogger

Member
Sep 23, 2022
6
3
pompom252 said:
@ガッジロガー
公式フォーラムのスレッドを共有していただきありがとうございます。
サーバーの問題がまだ解決されていないことにがっかりしました
Click to expand...
Click to collapse
That's really it. Why hasn't it been restored yet?

I mean, if it's going to be this long, I'd like to see some kind of announcement.

Anyway, I'm using it normally without rooting.
I guess pixel is the easiest phone to tinker with....
DeepLで翻訳しました https://www.deepl.com/app/?utm_source=android&utm_medium=app&utm_campaign=share-translation
 
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Gadgelogger

Gadgelogger

Member
Sep 23, 2022
6
3
Gadgelogger said:
That's really it. Why hasn't it been restored yet?

I mean, if it's going to be this long, I'd like to see some kind of announcement.

Anyway, I'm using it normally without rooting.
I guess pixel is the easiest phone to tinker with....
DeepLで翻訳しました https://www.deepl.com/app/?utm_source=android&utm_medium=app&utm_campaign=share-translation
Click to expand...
Click to collapse
てか日本人の方で草
翻訳する必要はないっすねw
（XDAで初めて日本人を見かけるとは！）
 
Niaouli

Niaouli

Member
May 11, 2023
11
3
OnePlus 5T
OnePlus 6
pompom252 said:
I got the same error on my Zenfone9 (AI2202).
Is there something wrong with the asus server?
Click to expand...
Click to collapse
Hi everyone please check this thread from zentalk communkty forum:

Re: Official Unlock tool not working for Zenfone 7

Hi everyone! A reply from asus support on 24/05/23: We apologize for the delay and are grateful for the opportunity to continue to assist you. I hope this will not be a long-term lasting impression as I am sure you have chosen ASUS as a trusted brand for excellence. The team advised that there...
zentalk.asus.com zentalk.asus.com
 
pompom252

pompom252

Member
May 7, 2023
8
3
Japan
@Gadgelogger
5chで相談しようと思ったら規制が厳しくて書き込めませんでした(;´Д｀)
凌ぎでPixel6aを購入しましたが、ブートローダーのアンロックやファームの書き込みなど、本当に簡単ですよね。

I tried to discuss this on 5ch.net, but I couldn't write because of strict restrictions. I bought a Pixel6a as a replacement until my zenfone9 can be rooted, but it's really easy to unlock the bootloader and write firmware.
 
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Niaouli

Niaouli

Member
May 11, 2023
11
3
OnePlus 5T
OnePlus 6
pompom252 said:
@Gadgelogger
5chで相談しようと思ったら規制が厳しくて書き込めませんでした(;´Д｀)
凌ぎでPixel6aを購入しましたが、ブートローダーのアンロックやファームの書き込みなど、本当に簡単ですよね。

I tried to discuss this on 5ch.net, but I couldn't write because of strict restrictions. I bought a Pixel6a as a replacement until my zenfone9 can be rooted, but it's really easy to unlock the bootloader and write firmware.
Click to expand...
Click to collapse
Hi pompom252,

If google could make a model with jack output, smaller device, 6inch screen with a good flagship I would love to get one. But most people like and keep using >6.3 inch smartphone... And see what many companies doing right now. Selling large phones.... I wonder what size asus plan to make in their future zenfone?
 
Gadgelogger

Gadgelogger

Member
Sep 23, 2022
6
3
もう5月終わるのにまだロック解除できなくて草。復旧する頃にはZenfone10発売されてそう。

It's the end of May and I still can't unlock the grass. By the time it's restored, Zenfone 10 will be on sale.
 
T

TherionRO

Member
Apr 6, 2019
6
0
I have the global Rog Phone 7 ultimate from the first release date in europe,tried unlocking it after a few days and I cant do it with the official unlocking app. I get the same error as everyone else, currently it's impossible to unlock any asus phones in the official way with that app. I am tired of waiting,almost 2 months without any update from them. Is there a way to unlock my rog phone 7 ultimate bootloader and root it? It runs the WW stock rom from Asus
 
adeklipse

adeklipse

Senior Member
Apr 1, 2011
495
140
TherionRO said:
I have the global Rog Phone 7 ultimate from the first release date in europe,tried unlocking it after a few days and I cant do it with the official unlocking app. I get the same error as everyone else, currently it's impossible to unlock any asus phones in the official way with that app. I am tired of waiting,almost 2 months without any update from them. Is there a way to unlock my rog phone 7 ultimate bootloader and root it? It runs the WW stock rom from Asus
Click to expand...
Click to collapse
Unfortunately, I don't think so. I suspect the keys reside in Asus' servers, so unless we can find an exploit (and compromise the device's security), we have no choice but to wait and pressure them to fix their servers.
 
Gyl9Sh

Gyl9Sh

New member
Jul 28, 2021
1
0

ASUS "Unlock Device App"

Since my question was deleted in an open thread by the moderators I open my own. Many customers are facing the problem that they can't unlock their devices with the official app by ASUS (probably server down) and the moderators seems do doge every post or question about it but I will it try it...
zentalk.asus.com zentalk.asus.com
 
T

ToKrCZ

Member
Sep 15, 2017
6
1
Hopefully they already have a fix ready to implement. Clearly we are waiting for the next maintenance window for that particular server, since the issue wasn't deemed urgent enough to justify a change ticket outside of regular maintenance. This sadly delays fixing it until that window.
 
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    palamosteliaro
    totmakina said:
    I asked Asus support when it would be possible to unlock boot again on Zenfone 9 and Zenfone 10 and the answer was no. Could not re-unlock the BOOT on these phones
    Click to expand...
    Click to collapse

    This is unbelievable and unacceptable. We need to make some noise and get this reverted asap. I tweeted gamers nexus and will make some posts on reddit.
    View
    5
    J
    Jacob1004
    It seems not good for Zenfone 9 & 10 users. We need to put pressure on Asus. They can't just remove this possibility. I will definitely return my Zenfone 10 if it is true.

    Asus keeps us in dark and they haven't sent any official information about this. I suggest everyone with Zenfone 9 & 10 to write and ask Asus support team about unlock bootloader possibility.
    View
    4
    S
    Silly22
    z00man said:
    Was planning to buy z10 yesterday, fortunately saw this before click the buy button...what i can say, just unbelievable..asus does apple..
    Click to expand...
    Click to collapse

    Not sure if this news will pan out true, but there's hope:
    https://twitter.com/i/web/status/1688935735716401152
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    T
    toastal
    This is really odd behavior. Having worked in software for 13 years, you always keep the current working server up for as long as possible. At most the downtime is 48 hours, but it’s usually a couple hours if not minutes—not months. The PR dept.’s renege might be a sign of damage control after enough folks caught wind. I’ll believe their walk-back when I see it, but I’m happy I too caught this thread before making a purchase.

    It’s times like this you wish the kernel & OS were GPL 3 vs. GPL 2 + Apache 2. They release the kernel code for user to look at, but without a requirement to allow flashing modifications, Asus isn’t obligated to release this tool to allow users to do anything with that code—even if that leads to ill will (but that’s capitalism for you). They’ll likely argue its about keeping warranty (despite the stingy 2-year updates) or some attestation requirement, but purchasing a several-hundred-dollar device should imply ownership & the freedom to do what you want with said device, not renting from a corporation & only approved uses.
    View
    2
    pompom252
    pompom252
    @Gadgelogger
    5chで相談しようと思ったら規制が厳しくて書き込めませんでした(;´Д｀)
    凌ぎでPixel6aを購入しましたが、ブートローダーのアンロックやファームの書き込みなど、本当に簡単ですよね。

    I tried to discuss this on 5ch.net, but I couldn't write because of strict restrictions. I bought a Pixel6a as a replacement until my zenfone9 can be rooted, but it's really easy to unlock the bootloader and write firmware.
    View

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