AT&T Data Charges?

[Slack3r]

I recently got an HTC Fuze with a new contract from AT&T... I opted not to get the data plan, because 90% of the time I have a WiFi connection, and didn't think the monthly charge was worth it.

Fast forward to today, and I have a $35 charge on my bill for 3.5MB of data. What I think happened, is that since I was a bit of a WM noob at the time, I didn't know to set the connection settings to default to WiFi instead of 3G, and every time a program tried to connect it enabled the data connection (even when I had it disabled in the connection manager) and tried to download through that. Now I know how to set it, but I still have this charge, for more than it would have cost me for a month of unlimited downloads. There was also no warning ANYWHERE that it would cost me money to use these programs.

Is there anything I can do to get them to drop it? I'd really rather not pay this ridiculous charge, and I don't plan on adding a data plan in the near future.

Also, does anyone know if there's a way to get AT&T to disable data on my plan altogether? I'd rather not have something like this happen again.

 

[nhshah7]

call att and tell them that this is your first time this has happened and you won't do it again. they usually take off the charge first time this happens. i'm not sure if they will disable data for you altogether, but there is a way to do this via your phone. Download and install the Diamond Tweak program to your phone and go to 6. Data and for 6.3 (Enabled: MEdia Net and Enabled: AT&T ISP GPRS), disable both of these. that should take care of it.

good luck with att!

 

[Slack3r]

call att and tell them that this is your first time this has happened and you won't do it again. they usually take off the charge first time this happens. i'm not sure if they will disable data for you altogether, but there is a way to do this via your phone. Download and install the Diamond Tweak program to your phone and go to 6. Data and for 6.3 (Enabled: MEdia Net and Enabled: AT&T ISP GPRS), disable both of these. that should take care of it.

good luck with att!

Well, I've since HardSPL'd my phone and installed Elite RC3, and I think I have it permanently disabled.

I'll give them a call though, thanks.

 

[Slack3r]

Well, I just gave them a call, and the rep I spoke to said the best they could do is sign me up for 1 month of data, and credit me back the charges for last month. I pushed for a direct refund, but they said they couldn't do that, so I just bit it and signed up for the plan.

It would have came out to around $22 (i have a govt. discount), and he said it would be even cheaper because I signed up in the middle of the billing cycle. So all in all, I came out ahead, but I'm not sure if I could still have gotten the charges dropped outright or not.

Anyway, I now have unlimited data for the rest of the month... any ideas on how to use it? Can they detect tethering?

 

[nhshah7]

not that i know of

make sure u make the registry edit to enable it!

 

[DrzNight]

not that i know of

make sure u make the registry edit to enable it!

Don't get too greedy but as long as you don't download torrents or movies and stuff you should be fine.

 

[ptrd]

I called and they removed Internet from my phone completely.

Just remember you can't send MMS messages if you disable internet from their side.

 

[greg3305]

This happened to me when I had the Tilt and again with the Fuze. The stupid things are set to go out onto the internet automatically for certain features (like weather). When I get a new phone, the first thing on my mind isn't disabling the internet, so I racked up a few pay-per-use charges because I was silly and assumed the thing wouldn't go online unless I told it to. AT&T immediately applied a credit both times when I called, no need to sign up for a month of data service.

 

[jp2009]

I currently don't have have a Fuze but am planning to get one within a month or so and the Weather tab had been a worry becuase I don't have a data plan at all. In the TouchFLO settings tab inside connections you can flip off the data service along with WiFi, & Bluetooth wouldn't that work as well?

FYI: Opera 9.7 is claiming a turbo feature to compress files to speed download times for mobile users & may help to squeeze that extra bandwidth for you

 

[ISiCK]

I was stuck with this same problem just recently too, however i still cant figure out how to disable the internet but keep it just for MMS. Can someone help me out?

 

[BBowermaster]

Another thing to check is make sure AGPS is off. It will connect to data no matter whether you disable connections through Diamond Tweak or NoData.