thank goodness you came along and added some real value to this discussion...
AT&T Galaxy Gear Promo
- Thread starter dnanj
- Start date
Today I gave it one last chance and finally succeeded in getting my free galaxy gear.
Did you speak to retention? What did you say to them? I tried twice already
I don't mean to be a prude, but if you know this is essentially a topic about people sharing their experiences about how they successfully managed to get a free or reduced price Galaxy Gear... why did you even bother to post this, if you weren't going to say anything constructive that is of use? Your post didn't serve to do anything but gloat about what you have and na-na-nee-boo-boo to everyone else. With only four posts to your credit, I guess you really didn't have much else to offer.
I apologize for not posting more details earlier; however, my intentions were not to gloat but to let the others know that I was able to utilize their information to obtain the device. Also, I typed that from my phone and did not really feel like typing all the information below on it.I don't mean to be a prude, but if you know this is essentially a topic about people sharing their experiences about how they successfully managed to get a free or reduced price Galaxy Gear... why did you even bother to post this, if you weren't going to say anything constructive that is of use? Your post didn't serve to do anything but gloat about what you have and na-na-nee-boo-boo to everyone else. With only four posts to your credit, I guess you really didn't have much else to offer.
But here is the story:
(Keep in mind this was probably my 5-6 call into AT&T, so I assumed that they had noted my account let them know I had called in about this in the past).
I called the 611 number and actually went to the sales department. I let the CSR know that I had called in about this a few times before and that I was just hoping to follow up once again. I stated that a friend of mine, who ordered is his Note 3 online found out about this promotion and was able to call into customer service and get the device free of charge. I mentioned that he could be just messing around with me and I just wanted to try and get final confirmation if this promotion did exist. The CSR then looked up the promo and then like all the others asked to put me on-hold for a few minutes to check something. When he came back on the line, he stated that he would definitely be able to offer me Galaxy Gear free of charge. He then started to talk about past services I had with AT&T (Uverse) and why I had gotten rid of them, while placing the order for the device.
In addition, if I was unable to get the free device, I was going to start asking what would happen if I left AT&T for Tmobile and wanted to come back. Basically wondering if my account would start over or if I would come back within a certain time period retain my years as a customer.
Now, I have not been able to validate the order number he gave me and I am not sure if I will be able to. I may try to call in and see if I can get a tracking number shipped emailed to me when the device actually ships.
Is it really worth going through all these gyrations to get a free Gear from ATT?
I mean really how many people here really going to use it for its meant to be used for?
Its just a toy and a game to get free stuff from ATT.
Wouldnt you be better off getting a discount on your phone bill instead?
LOL
I mean really how many people here really going to use it for its meant to be used for?
Its just a toy and a game to get free stuff from ATT.
Wouldnt you be better off getting a discount on your phone bill instead?
LOL
I use mine for what it is and make it look good too.Is it really worth going through all these gyrations to get a free Gear from ATT?
I mean really how many people here really going to use it for its meant to be used for?
Its just a toy and a game to get free stuff from ATT.
Wouldnt you be better off getting a discount on your phone bill instead?
LOL
SCAM???
I just got off the phone with a CSR, I originally talked with them about switching to T-Mobile due to them having EXTREMELY lower price options that gave me more...etc...then I asked if she could check on the gear promo that I had heard about...she said she couldn't find anything on it...I told her lots of people online were saying most CSR's had trouble finding it, but after calling back multiple times someone was eventually able to find it. She put me on hold for a few min. then came back telling me that it was a scam, that it could have been a fake email/text message that wasn't from the actual ATT...Any thoughts on this? Should I keep trying? Or is this some generic response they are telling costumers to get out of honoring the promo?
I just got off the phone with a CSR, I originally talked with them about switching to T-Mobile due to them having EXTREMELY lower price options that gave me more...etc...then I asked if she could check on the gear promo that I had heard about...she said she couldn't find anything on it...I told her lots of people online were saying most CSR's had trouble finding it, but after calling back multiple times someone was eventually able to find it. She put me on hold for a few min. then came back telling me that it was a scam, that it could have been a fake email/text message that wasn't from the actual ATT...Any thoughts on this? Should I keep trying? Or is this some generic response they are telling costumers to get out of honoring the promo?
they told me they couldn't find it as well and told me to go to my local store. Bastards
The only reason I gave it a try was because I have a 30 minute drive home from work so I had time to kill. If it is any help I placed my successful call at about 4:45pm CST. Honestly, it seems like it is all determined by which call center you call ends up with. The easiest way is to just ask how the weather is by them and ask where they are located. As for the "offer" being a SCAM I am have personally not heard that one before.
If you are really want the Gear then I would say keep trying. Maybe at different times. Act like you are doing followup and stay very polite.
Thanks, man. I tried again, no luck. But at least I got $25 statement credit for all the inconvenience
I can confirm this does work. It all depends on the customer service rep. After 16 calls in 3 days and several hours on the phone I found a rep ( somewhere in the south by the accent) who was more than happy to give me the galaxy gear. I told him I was offered the promo back in September but I wasn't able to upgrade at that time and I wanted to buy a note 3 now but the promo ended. He didn't even flinch or put me on hold , He said "I have the galaxy gear with my note 3 and your going to love it" He agreed to give me the watch if I bought the note 3 on the next plan( which I was going to get the note 3 or the lg g flex) I willingly agreed. Later that day My order for the phone was cancelled because of the lack of inventory at the warehouse so I went to the store and picked up my new note 3 there. My watch is due for delivery by FEDEX on Thursday. I either found a rep who was awsome or they saw that I wasted 6 hours of their time and just gave in. The key for me was the 3 P's. Persistence , Patience , Politeness. Good luck to you all
Just called att and told them about the promotion 30 mins later the Galaxy gear(black) is being shipped to my house overnight
Edit: call was made around 11am. First time calling no hassle or run around. Ask about the promo>she talked to her manager got the override and here we are.
Edit: call was made around 11am. First time calling no hassle or run around. Ask about the promo>she talked to her manager got the override and here we are.
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I just called in from Dallas and the rep couldn't find any such promotion. I tried using all the same tactics listed here, but to no avail. He did say that perhaps it was a regional promotion and that I wasn't in the correct area?? Either way, no Gear for me :crying:
Well, I had better luck then some. Sorry about the long post, just wanted to share my experience in detail, maybe it would help someone.
CALL #1: I called two weeks ago and asked for an estimate of what my total bill would be if I cancelled. (I have 5 lines on a 1400 minute national plan + Data, messaging, next, etc...) I was very cordial and they tried to sell me on the Share Plans. I ended up getting $40 credit for the next 4 months and free messaging ($30 value) for 6 months. The rep still tried to sell me on the Share plans and told me that I should upgrade all of my lines using next and go to a share. This would cost me a LOT more than I was paying. DID NOT ASK FOR ANYTHING.
CALL#2: 3 days later, decided to downgrade to the 700 minute family plan and save $20 per month. They set it up to begin on the first day of my next billing cycle (February 8). DID NOT ASK FOR ANYTHING.
I decided to buy a Note 3 through the NEXT program, picked it up in an AT&T store last Friday.
CALL #3: Last Sunday, after the announcement of the new Value Share 10gb plan, called in and switched over to that instead of the 700 minute plan, asked for the change to be immediate. Call was short and sweet. DID NOT ASK FOR ANYTHING.
24 hours passed and plan was still the same on my online account manager. Decided to call in to check.
CALL #4: Monday, called in to check on the status of my account change. The rep said that she had no record of me wanting to change to the new Value Share Plan, she only saw the 700 minute plan change pending for the 8th of February. She apologized for the inconvenience and got the plan switched over and informed me that I would have the full 10gb to use over the next week. Very helpful.
I decided to use my Note 3 on a secondary line of my family plan, one that was only used as an upgrade line. The SIM card sat in a go phone in my desk drawer as a "land-line"/backup in the event that my primary line was not working or whatever. Since the Value Share Plan pools everything, I decided to use it for my new Note 3 and put my primary SIM back in my iPhone 5s. (dont hate on me) Unfortunately the SIM was to old for data usage, so off to the store I went to get a new SIM. Got a SIM and went back home, after 2 hours I only had 4G and NOT LTE on my Note 3. Decided to call 611 and get it straightened out.
CALL #5: Tuesday evening around 9, the rep I spoke with tried everything to get my data to work, nothing was working. I suggested that it could be the SIM, she agreed and said that she was so sorry for the inconvenience but I would have to go back to the AT&T store and get a new SIM. As I was on hold and she was trying to fix my data, I was reading the XDA forums and came across THIS thread. As she apologized for the inconvenience, I thought "hmm, its worth a try", and the following took place:
So I nicely said that when I called up two weeks ago (CALL #1) the Retention rep offered me a Note 3 through NEXT and a FREE Gear. I was not sure that I wanted a Note due to the size and told her that I wanted to handle it in a store, she said that would be fine, I would just have to call in, after the purchase at a corporate store, and they would honor the offer. I then told her that I bought the Note 3 and called in to collect my FREE Gear (CALL #3) and change to the new rate plan. I told her that the woman spoke English and said that "no such offer exists". I told her I was unhappy but tried once more to collect the Gear (CALL #4). This rep was very nice and said that she did not have the ability to extend such an offer and suggested I go to the store I bought the Note at. I then politely asked this rep (CALL #5) if there was anyway that she could help me, as I feel I am getting the run-around. She said "hold on a minute while I talk to my manager." I figured I was dead in the water, but what the hell, what did I have to lose. 5 minutes later, I have a Gear being shipped to my doorstep absolutely free with FedEx overnight included, it is on the truck out for delivery as I type. I guess I got lucky. Good luck to anyone else.
CALL #1: I called two weeks ago and asked for an estimate of what my total bill would be if I cancelled. (I have 5 lines on a 1400 minute national plan + Data, messaging, next, etc...) I was very cordial and they tried to sell me on the Share Plans. I ended up getting $40 credit for the next 4 months and free messaging ($30 value) for 6 months. The rep still tried to sell me on the Share plans and told me that I should upgrade all of my lines using next and go to a share. This would cost me a LOT more than I was paying. DID NOT ASK FOR ANYTHING.
CALL#2: 3 days later, decided to downgrade to the 700 minute family plan and save $20 per month. They set it up to begin on the first day of my next billing cycle (February 8). DID NOT ASK FOR ANYTHING.
I decided to buy a Note 3 through the NEXT program, picked it up in an AT&T store last Friday.
CALL #3: Last Sunday, after the announcement of the new Value Share 10gb plan, called in and switched over to that instead of the 700 minute plan, asked for the change to be immediate. Call was short and sweet. DID NOT ASK FOR ANYTHING.
24 hours passed and plan was still the same on my online account manager. Decided to call in to check.
CALL #4: Monday, called in to check on the status of my account change. The rep said that she had no record of me wanting to change to the new Value Share Plan, she only saw the 700 minute plan change pending for the 8th of February. She apologized for the inconvenience and got the plan switched over and informed me that I would have the full 10gb to use over the next week. Very helpful.
I decided to use my Note 3 on a secondary line of my family plan, one that was only used as an upgrade line. The SIM card sat in a go phone in my desk drawer as a "land-line"/backup in the event that my primary line was not working or whatever. Since the Value Share Plan pools everything, I decided to use it for my new Note 3 and put my primary SIM back in my iPhone 5s. (dont hate on me) Unfortunately the SIM was to old for data usage, so off to the store I went to get a new SIM. Got a SIM and went back home, after 2 hours I only had 4G and NOT LTE on my Note 3. Decided to call 611 and get it straightened out.
CALL #5: Tuesday evening around 9, the rep I spoke with tried everything to get my data to work, nothing was working. I suggested that it could be the SIM, she agreed and said that she was so sorry for the inconvenience but I would have to go back to the AT&T store and get a new SIM. As I was on hold and she was trying to fix my data, I was reading the XDA forums and came across THIS thread. As she apologized for the inconvenience, I thought "hmm, its worth a try", and the following took place:
So I nicely said that when I called up two weeks ago (CALL #1) the Retention rep offered me a Note 3 through NEXT and a FREE Gear. I was not sure that I wanted a Note due to the size and told her that I wanted to handle it in a store, she said that would be fine, I would just have to call in, after the purchase at a corporate store, and they would honor the offer. I then told her that I bought the Note 3 and called in to collect my FREE Gear (CALL #3) and change to the new rate plan. I told her that the woman spoke English and said that "no such offer exists". I told her I was unhappy but tried once more to collect the Gear (CALL #4). This rep was very nice and said that she did not have the ability to extend such an offer and suggested I go to the store I bought the Note at. I then politely asked this rep (CALL #5) if there was anyway that she could help me, as I feel I am getting the run-around. She said "hold on a minute while I talk to my manager." I figured I was dead in the water, but what the hell, what did I have to lose. 5 minutes later, I have a Gear being shipped to my doorstep absolutely free with FedEx overnight included, it is on the truck out for delivery as I type. I guess I got lucky. Good luck to anyone else.
I just called about 10 min ago. I explained to csr rep that was a promotion a few months back for a free galaxy tab or galaxy gear if you purchase a note 3. She asked me when did I purchase. I said I dunno....Sep, Oct, Nov. ...I wasn't sure i just remember it was somewhere around that time. She also asked me if I purchased the phone online or over the phone. I did it over the phone. She stated that they should of made mr aware of the promotion back when I purchased the phone...WHICH THEY DIDN'T!! So a supervisor should be calling me back later today or tomorrow to seal the deal. I will update you guys to let you know how it goes. Not too bad for my first try
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Sent from my SAMSUNG-SM-N900A using xda app-developers app
I called customer service 611, sounded like she was from India, very friendly but had no idea what I was talking about. Kept telling me it was a phone and I wasn't eligible for an upgrade for a year (NEXT) and didn't seem to understand. I'll try again tomorrow.
People who have had success what time did you call at to get a rep from the south?
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
---------- Post added at 03:12 PM ---------- Previous post was at 03:03 PM ----------
Also what is the best numbers to go through? Sales? I didn't hear an option for promotions or anything that sounded like it would cover it.
I purchased my device November 29 if that makes a difference. Thanks for any input!
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
People who have had success what time did you call at to get a rep from the south?
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
---------- Post added at 03:12 PM ---------- Previous post was at 03:03 PM ----------
Also what is the best numbers to go through? Sales? I didn't hear an option for promotions or anything that sounded like it would cover it.
I purchased my device November 29 if that makes a difference. Thanks for any input!
Sent from my SAMSUNG-SM-N900A using XDA Premium 4 mobile app
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