Thanks for that tip. Their customer support finally responded but thats worse than waiting for paint dry. I'll join the group and look for the updateYou probably need to update the BT1 firmware. That's what fixed it for me. Its very easy to do. You can find the file by joining the Facebook Atoto owners group and find a post by Mark Irwin from the 6th October where he has uploaded the file. Don‘t worry about the name of the hotspot. Atoto says it has to be CarLinkAP630 but that doesn't seem to be the case.