Atrix 4g Headphone Audio Jack Fix

slowjett

Senior Member
Aug 15, 2007
140
19
0
Alright, I finally got my hands on an Atrix (used). Super excited great price. I get it home and realize the audio jack doesnt work!! Well after messing around with it I find it works intermittently. If its working and I tap the phone it stops working. So I figured I probably had a bad solder or broken connection. It was actually corrosion.

To verify that your problem is in fact hardware related go to settings>sound>media audio effects. You will see 'Wired Stereo Devices' and 'Phone Speaker'. If you plug headphones into the audio jack on your atrix you should the word 'connected' immediately pop up under 'Wired Stereo Devices'. If you do not and the the word 'connected' stays under 'Phone Speaker' then you probably have this problem.

You will need to opened up your phone by removing the 8 (i think) T5 screws from the back of your phone (remove the back cover, battery, sim and sd card first!)

Then carefully separate the back plastic piece from the face of the phone. Start at the bottom where there is a little latch you need to free with a small straight blade screw driver or electronics tool. Carefully work them apart and your phone should look like the pics below.

THe headphone jack stays with the backplate and the connections to the board stay with the screen part of the phone.

I first used a q-tip with a small amount of alcohol to clean the connectors on both parts. Then I used some fine sand paper. BE CAREFUL NOT TO BREAK OFF OR OVER bend the leads on the input side. Once those are clean you can add a small amount of dielectric grease to the connection surfaces to prevent corrosion from happening again. You may also want to bend out the connection leads slightly so they get a better connection. The circuit board side on my phone had warped away from the leads. Put it back together and you should be in business. I just repaired mine and it seems to work great.
 

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jaymondus

New member
Mar 4, 2009
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Contributing my own experience, since this thread popped up when I was searching for help. My Atrix 4g headphone jack stopped working completely 2 days ago. I tried 3 different sets of headphones (all confirmed to be working on other devices) to no avail. I even uninstalled some recently updated apps like TuneIn Radio Pro to no avail.

So, after reading this thread and confirming the phone is not recognizing the jack being plugged, I concluded that it is a physical obstruction. With a flashlight I carefully (one eye shut) peeked around the headphone jack hole itself. I could see there was some lint in there at the very bottom. Next I took a hairpin, using pliers, created a tiny "L" at the end of it...ya you know where this is going.... Went fishing at the bottom of the hole and ever so gently removed a STRIP OF LINT!! It was about 1/4 inch long, but guess what? After removal and trying headphones EUREKA, success! The headphones are working as expected.

Just offering this as another root cause for headphone jack not working. Be aware of lint! And don't mess up your phone by fishing too hard in there :)
 
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Uhuhu

Senior Member
May 8, 2011
118
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androidurbano.wordpress.com
Just offering this as another root cause for headphone jack not working. Be aware of lint! And don't mess up your phone by fishing too hard in there :)
Thanks!! That was exactly my problem. :) Headphones are working again..

I think I'll be investing in a "headphone proctector" such as the one here: http://www.radtech.us/Products/Portectorz.aspx#
:)

Again, thanks for the heads up.
 

legbuh

Member
Jan 23, 2011
35
1
0
That was my problem too! Just stopped working today and I was just going out for my run.. quick search found this thread.

Used a paper clip and got a HUGE piece of lint out! Reps!
 

Njl6705

Member
Feb 27, 2012
45
0
0
Little Falls
My Bluetooth headset sounds fine, but when I have something plugged into my Atrix's headphone jack it clicks and pops. It does recognize that something is plugged into the headphone jack though. I looked and there isn't lint or anything in the jack. Is there a chance I could have some mild corrosion?
 

vijeebs

New member
May 12, 2011
1
0
0
Thanks jaymondus & slowjett. I thought my phone had a hardware issue and had to be taken for service. Thankfully, the lint was the problem in my case too. I easily removed it using a long pin. After this, I also carefully used a vaccum cleaner to remove any left over tiny lint traces inside the heaphone port.
 

atrix1103

Member
Feb 20, 2013
5
2
0
St. Louis
Thank you

Contributing my own experience, since this thread popped up when I was searching for help. My Atrix 4g headphone jack stopped working completely 2 days ago. I tried 3 different sets of headphones (all confirmed to be working on other devices) to no avail. I even uninstalled some recently updated apps like TuneIn Radio Pro to no avail.

So, after reading this thread and confirming the phone is not recognizing the jack being plugged, I concluded that it is a physical obstruction. With a flashlight I carefully (one eye shut) peeked around the headphone jack hole itself. I could see there was some lint in there at the very bottom. Next I took a hairpin, using pliers, created a tiny "L" at the end of it...ya you know where this is going.... Went fishing at the bottom of the hole and ever so gently removed a STRIP OF LINT!! It was about 1/4 inch long, but guess what? After removal and trying headphones EUREKA, success! The headphones are working as expected.

Just offering this as another root cause for headphone jack not working. Be aware of lint! And don't mess up your phone by fishing too hard in there :)
I did this, and found an obscene amount of lint. Thanks, so much!
 

ushkdavid

New member
Mar 26, 2013
2
0
0
Thanks for the help, unfortunately I wasn't able to get the headphone jack working on my atrix. I think my problem is slightly different though, I dropped the phone with headphones in and it landed right on the top such that it pushed the headphones even further down into the jack. Ever since then it only detects the headphones if I push on them and hold them down, as soon as I let go it goes back to playing through speakers.

I guess I'll just have to live with not being able to use headphones until I get a new phone :(
 

ravilov

Senior Member
Jan 26, 2010
2,219
1,344
0
localhost
This is exactly why the headphone jack is not actually soldered to the MBO. First, it is much more likely to spare the MBO any damage, and second, makes for very easy replacement, to the point where you can just order the new part and do it at home.
 

beatphreek

Senior Member
Dec 19, 2007
281
25
0
Tulsa
The headphone jack itself is a separate part that is held in place with some adhesive tape. If you disassemble as in the op and pull it out you can easily replace it. I swapped mine out in about 5 minutes the other day.

Sent from my MB860 using xda premium
 

ushkdavid

New member
Mar 26, 2013
2
0
0
The headphone jack itself is a separate part that is held in place with some adhesive tape. If you disassemble as in the op and pull it out you can easily replace it. I swapped mine out in about 5 minutes the other day.

Sent from my MB860 using xda premium
Good to know, I guess I'll find somewhere to order a new jack from then.
 

Grenmao

New member
Mar 18, 2016
4
0
0
Who would wonder that so much time after this topic would still be useful. Yes, I *still* keep and use my Atrix, it is my favourite phone from all time, even though I have had two newer models after it.
These days I decided that the Atrix would be a nice MP3 Player to use in the gym, but when I plugged the wired earphones in the jack guess what? It was fortunate that I was at home and not in the gym when I realized that the sound was *not* coming from the earphones.
So, googling for a solution I found this topic. After reading the first post I unassembled, cleaned and reassembled it twice. After each try it worked for a bit but became faulty really soon again. Then I decided to read on, and read the posts about the lint inside the phone jack. That was all my problem since the beginning, which I solved with an unfolded paper clip.
Now my Atrix is a MP3 player, a desk clock together with the dock, and a gaming handheld for emulators when attached to my icontrolpad. Thanks for everyone that posted here.

Germano