Axon 7 Mini not working oversees

[fosjef67]

Hello, hoping someone can help out, I bought a AXON 7 mini hoping to use it in Iraq, but it does not seem to want to register on any network outside the USA. In the USA I was using a Tracfone T-Mobile SIM and the phone worked great. As I traveled across Europe the phone would not connect to any networks (Germany and Turkey), I figured it was just the SIM not allowing roaming. When I got to Iraq I purchased a Korek SIM and still no dice. I phone sees two networks but will not show any service. I have tried SIM cards from other phones with active service and still nothing. I have even tried a SIM card from ASIACELL and still no dice, it sees the providers but will not show service on the network. When I click "automatically select network" the phone response "registered on network" but still no service. I have tried the usual reset all the way down to a factory reset.

MODEL# ZTE B2017G
Android version# 7.1.1
Baseband version TA.2.1.c1-00101-8976_GEN_PACK
Build # ZTE B2017G_USAV1.2.0B14

Thanks for the Help, Jeff

 

[fosjef67]

Flashing EU ROM

Could I safely flash the EU Firmware located here, https://forum.xda-developers.com/axon-7-mini/development/firmware-stock-firmware-t3696538 safely to my device. From what I have seen this may fix the problem.

Thanks, Jeff

 

[fosjef67]

Fixed, the long way

MODEL# ZTE B2017G
Android version# 7.1.1
Baseband version TA.2.1.c1-00101-8976_GEN_PACK
Build # ZTE B2017G_USAV1.2.0B14

Phone now seems to be fully functional with aid of a lot of reading an testing. I can also replicate the issue consistently. The original issue seems that the pervious owner, or ZTE set the operating band to "United States." Once this has happened the seems to be locked to USA networks, even though it still sees the other networks. Using *#*#4636#*#* method, you can try to change the band, but only 2 options are there "800 cellular" and "United States," I tried to change to 800 but get the response "unsuccessful." So for the fix!

Thanks to all the hard work here, I was able to install the boot loader unlock update for my phone found here: https://forum.xda-developers.com/axon-7-mini/development/unlock-official-bootloader-unlock-t3690496
I then proceeded to install TWRP, backed up the entire system, and then installed Linage. Then used *#*#4636#*#* and the band now had a third option of "Automatic," selected that and bingo, service in Iraq. Recovered the phone with the backup and the fix stuck. Of point in Lineage there is five options in the band selection, 2 options are duplicates (USA and Auto), I assume for each SIM, and you have to select both autos otherwise only one SIM will work.

This probably could have been fixed with a ROOT application that allows you to enable additional bands, but I was never successful in ROOTing my phone.