Axon 7 no video calls

[chironfr]

Good morning,

The more I dig, the more i'm puzzled.

I do own an axon A2017G, with the last nightly LOS
Two of my relatives have both a samsung phone (A5 2017 and S7)

When they want to make a video call, they just choose an option "video call" in contacts, and that's it.
They don't launch a specific app for that (unless it's hidden???).

- I don't have this option in my contacts app
- I can't receive video calls from my relatives.

Is it really "volte" related or something else?
I've checked with *#*#4636#*#* and volte options are greyed.

thanks.

 

[Choose an username...]

Good morning,

The more I dig, the more i'm puzzled.

I do own an axon A2017G, with the last nightly LOS
Two of my relatives have both a samsung phone (A5 2017 and S7)

When they want to make a video call, they just choose an option "video call" in contacts, and that's it.
They don't launch a specific app for that (unless it's hidden???).

- I don't have this option in my contacts app
- I can't receive video calls from my relatives.

Is it really "volte" related or something else?
I've checked with *#*#4636#*#* and volte options are greyed.

thanks.

VoLTE is Voice over LTE so I'm pretty sure it's not related
Video calls are a feature of Whatsapp, and usually those options appear below the phone number on the contact. Maybe it is that?

 

[chironfr]

I've checked the A5 2017, there is no whatsapp installed. The video call option is just built in. In the contacts you tap an option to place a video call, and that's it.