So get this...
I JUST upgraded to the G5 after my G4 went into a bootloop of death.
I had my G5 for all of 18 days- (this will be important later in the story.)
After I left my sons pre-school class room having dropped him off Tuesday morning I was headed back to my car and heard a loud wooshing sound like a sprinkler turning on.
I looked down and didn't see anything- that's when I became aware of the burning in my back pocket.
My case was insulating my backside pretty well, but when I stuck my hand in to grab my phone it was BURNING HOT- I was able to grab it quickly and throw it to the ground where it proceeded to smoke and shoot out sparks and flames like a 4th of July fountain. The phone split into two pieces and burned all the way through the LCD. I was lucky that I wasn't driving yet or still in my sons class room.
I took the smoldering phone with me and headed to work.
As soon as I was able, I headed over to the sprint store where I'd purchased the phone just over 2 weeks prior.
They said that I would have to take it down to one of the repair center stores so it could be replaced.
I was able to get down there the next day on my day off- but when I got there they said because it was outside of the 14 day replacement window there was NOTHING they could do.
I had to contact LG on my own and I was able to get through on the live chat- but after we got all the info out of the way they said they would CALL me within 24 hours... They said they would CALL ME after my phone exploded.
So I ended up getting a burner phone in order to work with LG and they were finally able to get my a shipping label so I could send it off to them.
FedEx tracking says that they received it today- and depending on how long their "investigation" takes I should have an answer "soon." I don't know what they will do-
Needless to say I am super unhappy with Sprint and the way this whole thing went down.
Has anyone else heard of LG G5 batteries blowing up?
I JUST upgraded to the G5 after my G4 went into a bootloop of death.
I had my G5 for all of 18 days- (this will be important later in the story.)
After I left my sons pre-school class room having dropped him off Tuesday morning I was headed back to my car and heard a loud wooshing sound like a sprinkler turning on.
I looked down and didn't see anything- that's when I became aware of the burning in my back pocket.
My case was insulating my backside pretty well, but when I stuck my hand in to grab my phone it was BURNING HOT- I was able to grab it quickly and throw it to the ground where it proceeded to smoke and shoot out sparks and flames like a 4th of July fountain. The phone split into two pieces and burned all the way through the LCD. I was lucky that I wasn't driving yet or still in my sons class room.
I took the smoldering phone with me and headed to work.
As soon as I was able, I headed over to the sprint store where I'd purchased the phone just over 2 weeks prior.
They said that I would have to take it down to one of the repair center stores so it could be replaced.
I was able to get down there the next day on my day off- but when I got there they said because it was outside of the 14 day replacement window there was NOTHING they could do.
I had to contact LG on my own and I was able to get through on the live chat- but after we got all the info out of the way they said they would CALL me within 24 hours... They said they would CALL ME after my phone exploded.
So I ended up getting a burner phone in order to work with LG and they were finally able to get my a shipping label so I could send it off to them.
FedEx tracking says that they received it today- and depending on how long their "investigation" takes I should have an answer "soon." I don't know what they will do-
Needless to say I am super unhappy with Sprint and the way this whole thing went down.
Has anyone else heard of LG G5 batteries blowing up?
