Bell Pre-Order Promotion for $100 PlayStore Credit Issues

[bANONYMOUS]

I'm looking for anyone who can help me out with any photo's or proof of their $100 playstore credits from Bell. I preordered the Pixel XL on October 6th, received the phone October 24th, and should have received my credit by October 25th, it's now the 30th and I have received nothing, I've been on the phone with Bell countless times, I've been in store twice, and been in contact with google twice with no avail.

Bell keeps trying to tell me this promotion doesn't exist and they don't show anything about it and that I need to take it up with Google. Google tells me I bought the phone with Bell so the preorder offer is to only be fulfilled with Bell.

It's an endless loop that I've been suffering through for the last 7 hours and I'm looking for any proof of this offer so I can send it to them or possibly lawyers because they seems to be trying to hide their ass and playing it off like nothing like this existed. The only information I can now find on this offer is on MobileSyrup with a list of the offers that were listed for preorders.

Since the phone was released, all carriers have now charged their preorder pages so not show the preorder offers (obviously, because the preorders can no longer be preordered)

Rogers was offering a free chromecast and a $50 playstore credit, Bell and Telus were both offering $100 playstore credits, and Google directly was offering a free Daydreamer VR voucher for when it's released.

So please, any help on this, confirmations from Bell texts showing you received a code, pictures of the preorder offer proving there was a $100 playstore credit offered, emails or sms showing proof of this offer, screen shots of their webpage, anything because they're trying to screw me out of this and if I had known this was going to be such a pain in the ass to get my $100 credit I would have just bought it from Google and got a VR voucher instead.

 

[therock3181]

I'm looking for anyone who can help me out with any photo's or proof of their $100 playstore credits from Bell. I preordered the Pixel XL on October 6th, received the phone October 24th, and should have received my credit by October 25th, it's now the 30th and I have received nothing, I've been on the phone with Bell countless times, I've been in store twice, and been in contact with google twice with no avail.

Bell keeps trying to tell me this promotion doesn't exist and they don't show anything about it and that I need to take it up with Google. Google tells me I bought the phone with Bell so the preorder offer is to only be fulfilled with Bell.

It's an endless loop that I've been suffering through for the last 7 hours and I'm looking for any proof of this offer so I can send it to them or possibly lawyers because they seems to be trying to hide their ass and playing it off like nothing like this existed. The only information I can now find on this offer is on MobileSyrup with a list of the offers that were listed for preorders.

Since the phone was released, all carriers have now charged their preorder pages so not show the preorder offers (obviously, because the preorders can no longer be preordered)

Rogers was offering a free chromecast and a $50 playstore credit, Bell and Telus were both offering $100 playstore credits, and Google directly was offering a free Daydreamer VR voucher for when it's released.

So please, any help on this, confirmations from Bell texts showing you received a code, pictures of the preorder offer proving there was a $100 playstore credit offered, emails or sms showing proof of this offer, screen shots of their webpage, anything because they're trying to screw me out of this and if I had known this was going to be such a pain in the ass to get my $100 credit I would have just bought it from Google and got a VR voucher instead.

The free VR was only available in the US.

 

[bANONYMOUS]

Okay well Google told me the only offer they had was for a free VR with preorder, that was when I talked to them earlier today so maybe the person I was speaking with from Google didn't know what was a US offer only, regardless, this is mainly to figure out the Bell preorder offer and according to the local Bell location here, there was 15 preorders at that store and I'm the only person who has come back to say they didn't receive the playstore credit, the local Bell employees are also aware of this offer and have told me that I should have received a text within 24 hours of activating the phone before the 24th and within 48 hours after activating the phone after the 24th, which I activated on the 24th at 8:11pm EST, I still haven't received anything and Bell actually just called me back right now saying they were so and so supervisor who is over looking this issue and she's flat out telling me this doesn't exist and they have never offered this deal. They are flat out lying, I saw it on their website for preorders, and on mobile syrup.com they also quote the identical offers I saw and that's the only source I can find to confirm this was a real offer.

The lady that also called me just now was extremely rude trying to tell me I had to fill out some magical three forums to get the voucher that she previously told me doesn't exist and that I didn't fill them out right which is why I didn't get the preorder, yet I have a receipt and preorder number confirming I do in fact have a preorder about this and have emails to thank me for preordering a Pixel XL with Bell.

Any information from any websites, the more information I have, the more I can prove this offer was real because Bell is flat out lying by telling me this offer does not exist, and within the same call they then told me I didn't fill out the forum for this offer correctly, the offer they just told me doesn't exist.. so something fishy is going on, I've also recorded all calls I've made today as proof because they're trying to pull some sneaky crap right now and I don't trust them at all anymore.

 

[bANONYMOUS]

This is the link that quotes the exact sales Bell advertised on their website however white/silver one was only for the pixel in 32gb and 128gb was only offered for the pixel xl and the pixel xl was only offered in black.
At the time of pre-order the 128gb model said sold out so I was never given an option for the xl, only black 32gb at the local bell store.

http://mobilesyrup.com/2016/10/04/h...ing-for-google-pixel-and-pixel-xl-pre-orders/

However, as the phone is now released, Bell changed their website because the "pre-order offer" is no longer in effect since it's been released so that link now brings you to the normal order page for the pixel, which is why Bell is now telling me that offer never existed and I'm apparently making it up and there's a magical form that she hung up on me when I asked her what forum it is so I can ask the local store what forum this is for the preorder to make sure it was filled out and that's how I got my pre-order receipt.

 

[acheney1990]

I had the exact same issue. Also got it from Bell with a preorder. I made sure to ask the rep when I ordered about the promotion and she told me I would receive a text message with the code on Oct 25. Long story short...received no such message. Called Bell...they pushed me off to Google. Google pushed me back to Bell. I called Bell again and they acted like I was making it up. I referenced their site had said it but how now changed...I told them about a Mobil Syrup Tech site that still mentioned it and even brought up Rogers having a promotion to...but instead of $100 Google Play Credit...with Rogers it was $50 and a free Chromecast. They eventually agreed to give me a $100 plus tax bill credit instead. I accepted this and then got a $115 credit on my bill. Good luck. Bell is trying to screw us and the fact that they gave me the bill credit made me believe they knew they had done wrong. Wonder how many others they've screwed this way.

 

[bANONYMOUS]

Bell phone me again just now and it was someone higher up telling me they're sorry for the issues of me having to call them 6 times today so they did the identical thing, $107.98 bill credit on my next bill so we'll see if it was actually applied on November 7th.

This is pretty shady of them, next promotion I'm taking pictures of all evidence that it actually existed before ever applying for it. Live and let learn that no company can apparently be trusted.
Glad I'm not the only one though. Hopefully they make amends on this and start actually giving out the credit they promised customers.

 

[acheney1990]

Bell phone me again just now and it was someone higher up telling me they're sorry for the issues of me having to call them 6 times today so they did the identical thing, $107.98 bill credit on my next bill so we'll see if it was actually applied on November 7th.

This is pretty shady of them, next promotion I'm taking pictures of all evidence that it actually existed before ever applying for it. Live and let learn that no company can apparently be trusted.
Glad I'm not the only one though. Hopefully they make amends on this and start actually giving out the credit they promised customers.

I plan on doing the same thing with any future promotions. Glad it got worked out for you.

 

[IIIPowerIII]

I'm looking for anyone who can help me out with any photo's or proof of their $100 playstore credits from Bell. I preordered the Pixel XL on October 6th, received the phone October 24th, and should have received my credit by October 25th, it's now the 30th and I have received nothing, I've been on the phone with Bell countless times, I've been in store twice, and been in contact with google twice with no avail.

Bell keeps trying to tell me this promotion doesn't exist and they don't show anything about it and that I need to take it up with Google. Google tells me I bought the phone with Bell so the preorder offer is to only be fulfilled with Bell.

It's an endless loop that I've been suffering through for the last 7 hours and I'm looking for any proof of this offer so I can send it to them or possibly lawyers because they seems to be trying to hide their ass and playing it off like nothing like this existed. The only information I can now find on this offer is on MobileSyrup with a list of the offers that were listed for preorders.

Since the phone was released, all carriers have now charged their preorder pages so not show the preorder offers (obviously, because the preorders can no longer be preordered)

Rogers was offering a free chromecast and a $50 playstore credit, Bell and Telus were both offering $100 playstore credits, and Google directly was offering a free Daydreamer VR voucher for when it's released.

So please, any help on this, confirmations from Bell texts showing you received a code, pictures of the preorder offer proving there was a $100 playstore credit offered, emails or sms showing proof of this offer, screen shots of their webpage, anything because they're trying to screw me out of this and if I had known this was going to be such a pain in the ass to get my $100 credit I would have just bought it from Google and got a VR voucher instead.

Here I went with Play store directly instead of Bell and I got nothing at all.

Google was offering 2 month of Google music with the pixel but I didn't get it because I had a Google music trial in the last year...

I wish I would've been with Bell.