BEWARE!! of Newegg + Sony

[darks8587]

hi all before i rant about newegg i would like to say that the Xperia Z is absolutely gorgeous and an beautiful phone. been wanted to buy this phone ever since it came out i was temped to not buy it cause i have an Nexus 4 and dont want to buy it unless LTE works but apparently C6606 will only come out for TMobile first so i finally decide to buy it off newegg since it was 599.99 and an $20 off promtion. so i just got it delivery this morning and was playing around with it. nice design and dont seem to have that infamous viewing angle issue (might be just me ^^) i notice that under the charging port flap the water sensor is already pink. i call newegg to get an replacement as i'm afraid i might have issue if i ever wanted to get it warranty i was direct to sony xperia support. after waiting 20 minutes on the phone only to hear from the sony rep that they cant help me cause i didnt buy it off their sony web store. i told them i'm pretty sure Newegg has it advertise that it has an US Warranty, the rep say there is nothing he can do and tell me to call newegg again.

than i call newegg again, the rep is pretty nice and all but after waiting on the phone for another 30 minutes she came back and told me i have to call the vendor there is nothing she can do. at this point i have give up on both company. been buying stuff from newegg for the pass 5 cant believe what kind of support they have...

so just wondering if anybody have same kind of experience and if anybody else got the XE with an pink water sensor.

 

[DomFel]

Simply ask for a refund. Don't even go into such details for that issue.

 

[darks8587]

Simply ask for a refund. Don't even go into such details for that issue.

yea i did but they ask for an restocking fee if i want an refund,

 

[LitoNi]

I dont know where you live but if newegg has a retail store or what ever just take it directly to them and demand for a refund or an exchanged. Better yet, act like a angry customer and demand to talk to their supervisor or manager.

I know this isnt really Sony's fault but worth giving a shot. Especially when you did not purchase it from them.
If there is a Sony store, go there and do the same. Ask for the manager or something, you are going nowhere if you sit there with a defected phone.

Last OPTION doing the refund with newegg with the restocking fee. Maybe calculate how much first?

and a reminder to you all, NEVER EVER TRUST those sales that says global warranty or what ever. THAT IS BULLS***. Trust me they want to make sales, meet their quota and all DONT DO IT, ONLY if you live there or whatever.

 

[electric0ant]

wow, that sucks.
but since it arrived defective, it's technically newegg's responsibility to replace it for you as it's technically not a warranty issue.

Also did you buy it using a credit card? if you did I would start the steps with your credit card company with the process to initiating a chargeback to newegg.

they owe you a refund or a replacement product, do not let it rest until you get either at least.

 

[hebbe]

hi all before i rant about newegg i would like to say that the Xperia Z is absolutely gorgeous and an beautiful phone. been wanted to buy this phone ever since it came out i was temped to not buy it cause i have an Nexus 4 and dont want to buy it unless LTE works but apparently C6606 will only come out for TMobile first so i finally decide to buy it off newegg since it was 599.99 and an $20 off promtion. so i just got it delivery this morning and was playing around with it. nice design and dont seem to have that infamous viewing angle issue (might be just me ^^) i notice that under the charging port flap the water sensor is already pink. i call newegg to get an replacement as i'm afraid i might have issue if i ever wanted to get it warranty i was direct to sony xperia support. after waiting 20 minutes on the phone only to hear from the sony rep that they cant help me cause i didnt buy it off their sony web store. i told them i'm pretty sure Newegg has it advertise that it has an US Warranty, the rep say there is nothing he can do and tell me to call newegg again.

than i call newegg again, the rep is pretty nice and all but after waiting on the phone for another 30 minutes she came back and told me i have to call the vendor there is nothing she can do. at this point i have give up on both company. been buying stuff from newegg for the pass 5 cant believe what kind of support they have...

so just wondering if anybody have same kind of experience and if anybody else got the XE with an pink water sensor.

don't know where you live and your countries laws. but in germany it would have been the vendor who's responsible in your case. even in a case of warranty. because he sold it to you, not the manufacturer. the vendor is your contractual partner. you made a contract aboput buying a phone with the vendor, not the manufacturer.

but they always try to move their responsibility away by saying "go to the manufacturer, he built the device, not me".

 

[G1_enthusiast]

hi all before i rant about newegg i would like to say that the Xperia Z is absolutely gorgeous and an beautiful phone. been wanted to buy this phone ever since it came out i was temped to not buy it cause i have an Nexus 4 and dont want to buy it unless LTE works but apparently C6606 will only come out for TMobile first so i finally decide to buy it off newegg since it was 599.99 and an $20 off promtion. so i just got it delivery this morning and was playing around with it. nice design and dont seem to have that infamous viewing angle issue (might be just me ^^) i notice that under the charging port flap the water sensor is already pink. i call newegg to get an replacement as i'm afraid i might have issue if i ever wanted to get it warranty i was direct to sony xperia support. after waiting 20 minutes on the phone only to hear from the sony rep that they cant help me cause i didnt buy it off their sony web store. i told them i'm pretty sure Newegg has it advertise that it has an US Warranty, the rep say there is nothing he can do and tell me to call newegg again.

than i call newegg again, the rep is pretty nice and all but after waiting on the phone for another 30 minutes she came back and told me i have to call the vendor there is nothing she can do. at this point i have give up on both company. been buying stuff from newegg for the pass 5 cant believe what kind of support they have...

so just wondering if anybody have same kind of experience and if anybody else got the XE with an pink water sensor.

sorry to sway from topic but where does this appear?

 

[samven582]

I bought mine directly from Sony. You should have called them to do a price match like did. I got mine for $592

 

[darks8587]

XD spent another 30 on the phone with newegg again just now. They finally agree to do an exchange. Now just have to another week finger cross hoping the new one won't have any issue .

Sent from my Nexus 4 using xda app-developers app

 

[darks8587]

If u mean the sensor it the one under the USB flap. And if you are asking about location it in the States

Sent from my Nexus 4 using xda app-developers app

 

[Efe64]

Rma dude rma...

Send from my awesome 1080p

 

[OsiBasi]

My charging port is pink aswell, straight from the box. I didn't pay to much attention to it as I got 1 year insurance with it aswell. (covers pretty much everything)

 

[LGXX]

Please use your next line button. Walls of text like this are very trying to read.

Gesendet von meinem Nexus 7 mit Tapatalk 2

 

[kingvortex]

Please use your next line button. Walls of text like this are very trying to read.

Gesendet von meinem Nexus 7 mit Tapatalk 2

Then why quote it and force everyone to scroll past it again? :banghead:

Sent from my C6603 using Tapatalk 2

 

[LGXX]

Then why quote it and force everyone to scroll past it again? :banghead:

Sent from my C6603 using Tapatalk 2

You're right, I edited it

Gesendet von meinem Nexus 7 mit Tapatalk 2

 

[samven582]

Just got mine from SonyStyle.com. The charger port was not pink

 

[darks8587]

T_T just got an email from newegg denying my claim and they are going to ship the phone back to me and it going to take 2 week. Apparently they "cant find the pink water damage sensor because they cant open up the phone (wtf) " i was afraid this was going to happen so i explain it to them when i open up the rma that it under the usb flap and that they can compare the color it to the other ones on the phone. and the rep never put it down under the note just what i need. i guess my only option is to get an refund and eat that 90 dollar restocking fee XD.

Been dealing with newegg for over 7 years and only 1 rma so this is how newegg treats your loyal customer. people just want to let you know that if you are thinking about buying XZ or anyother phone from newegg please rethink. first dont trust neweggs advertise because they claim that XZ they are selling has us warranty which is total BS. sony WILL deny your warranty because you didnt buy it through their store and this has happen to other people as well if you check the reviews on their site. second is the rep and their inspector might have no idea on the product they are dealing with. one of the rep told me "They have to open up the phone and put it under an big a** diameter magnifying glass to inspect it" i though he was taking about the box, now i'm pretty sure he is saying that they are actually going to open up the damn phone. call them twice telling them the sensor is under the USB flap and you are telling me you cant find it god either these people are color blind or just totally ignoring what their customer is saying.

at this point i'm so mad that i'm about to throw my keyboard out the window. any how lesson learn newegg is offically on my watch out list in the future unless i really have to i wont be buying anything from them again.

lastly for anybody that are consider buying this phone DO NOT BUY IT FROM NEWEGG, either get it from sonystyle or if you dont care about warranty buy it from amazon or ebay might be cheaper too.

 

[pjgowtham]

Dude..just threaten them in someway lik youre gonno file a customer complaint over them..you cant waste your pennys..jus fight dude..
**** happens..its a bad luck..its fine..keep forcing dem.
Sent from my C6602 using Tapatalk 2

 

[darks8587]

was thinking how this nightmare could get worst. apparently all those rep i talk to from newegg that mention i could do an refund with restocking fee is all BS, i finially give up on telling them a water damage indicator is suppose to be white and not pink and tell them just give me a refund and i go buy somewhere else an manager told me phones are not refundable WTF.

damn these newegg people. okey so i ask them what are you going to do, who ever i talk to say they are going to sent me some "pictures" of the item so just have to wait for the email. it been 3 days and i still dont see no email and been thinking for the pass 2 days wtf am i suppose to do with the pictures? i already know what is wrong with it. so i decide to sent them an email with pictures of arrow and color indication of the phone i found online. still nothing.

i'm actually really surprise at how ignorantly these people are with their product are. Even the "manager" i talk to try to explain to me that they cant check the phone for the indicator because they can't "Open Up the Phone as most water indicator are inside the phone and i also check the pictures on our website i dont see water indicator outside the phone either. and the phone is working perfectly fine" after i trying to explain to them for the 100th time that, that sh*t is under the flap. she finally found it and say the colors look white to her lol. i told her to compare it to the other ones she kept saying it the same color.

anyway i'm currently filling out my dispute on my CC, but my fricking CC company require an handwritten form so that is going to take while before i get my money back T_T. going to mail it out by the end of day figure going to call newegg for one last time and threat them again see what they say lol.

 

[electric0ant]

Did you buy using a credit card?
If you did I would start putting in a claim with your credit card company.