Black screen on calls

[algnerd]

When ever I try to call someone my screen goes black and I can't go out from it until the other party ends the call.

What to do?

 

[androidfreak70]

Which rom you using?

Xperia™ Z (C6602) with Tapatalk.

 

[algnerd]

Which rom you using?

Xperia™ Z (C6602) with Tapatalk.

I'm on a stock Sony ROM

 

[androidfreak70]

I'm on a stock Sony ROM

Stock or stock based?

Xperia™ Z (C6602) with Tapatalk.

 

[algnerd]

Stock or stock based?

Xperia™ Z (C6602) with Tapatalk.

Nop Stock

 

[Onmehedson]

Do you have a glass screen protector fitted ??

 

[algnerd]

Yes I do

 

[Onmehedson]

Yes I do

I had the same trouble as you with the first glass protector I had as the cut-out for the proximity sensor was in the wrong place.
After I removed the protector I could see my call screen again.

So if you have just fitted a new glass protector you might want to remove it.....

Good Luck!!

 

[algnerd]

I had the same trouble as you with the first glass protector I had as the cut-out for the proximity sensor was in the wrong place.
After I removed the protector I could see my call screen again.

So if you have just fitted a new glass protector you might want to remove it.....

Good Luck!!

There is no way to fix it with out removing the glass protector? even using Xposed module?

 

[Onmehedson]

There is no way to fix it with out removing the glass protector? even using Xposed module?

Removing it solved it for me...

If it is the screen protector then it's a hardware issue so no...

Have you just put the protector on? Is it new? If so then that's the cause. I know you don't want to pull it off but it could be what's causing the problem so it's up to you..

Good luck!!

 

[algnerd]

I put it 3days ago and didn't notice to black screen until yesterday
Thank you.

 

[androidfreak70]

I put it 3days ago and didn't notice to black screen until yesterday
Thank you.

Try to dial *#*#7378423#*#* then go to service tests>>proximity switch and if you see ON always mean there is something wrong with the sensor...

Xperia™ Z (C6602) with Tapatalk.

 

[algnerd]

Try to dial *#*#7378423#*#* then go to service tests>>proximity switch and if you see ON always mean there is something wrong with the sensor...

Xperia™ Z (C6602) with Tapatalk.

Its off

 

[androidfreak70]

Its off

And after you put your hand above it. It's getting on??

Xperia™ Z (C6602) with Tapatalk.

 

[algnerd]

And after you put your hand above it. It's getting on??

Xperia™ Z (C6602) with Tapatalk.

It does go on but remains on, don't know if its a good thing or not

 

[androidfreak70]

It does go on put remains on, don't know if its a good thing or not

Hmm... Try to flash FTF with flashtool as last try...
If not helped so that's means the sensor not working

Xperia™ Z (C6602) with Tapatalk.

 

[algnerd]

Hmm... Try to flash FTF with flashtool as last try...
If not helped so that's means the sensor not working

Xperia™ Z (C6602) with Tapatalk.

I did that last night :/

 

[androidfreak70]

I did that last night :/

So the proximity sensor is not working
Go to service center

Xperia™ Z (C6602) with Tapatalk.

 

[algnerd]

So the proximity sensor is not working
Go to service center

Xperia™ Z (C6602) with Tapatalk.

Thank you man

 

[Onmehedson]

Thank you man

Have you tried it without the protector ???