Bootloader Unlock Code XT1965-T (Not the T-Mobile version)

Jan 13, 2021
5
1
3
I'm trying to unlock the bootloader on my G7 Plus, however when I put the bootloader code into Motorola's website it tells me the device isn't compatible. I've talked to support 2 times now, once online and once over the phone, and they both have informed me that I have the Motorola G7 Plus, not the T-Mobile variant, and that the device can be unlocked. But when I put the code in on the website it just spins for a few minutes then says the device isn't supported.

I've run the getvar command and it says:

(bootloader) kernel: uefi
(bootloader) version-bootloader: MBM-3.0-lake_retail-38523c9489-201120
(bootloader) product: lake
(bootloader) board: lake
(bootloader) secure: yes
(bootloader) hwrev: PVT
(bootloader) radio: TMO
(bootloader) storage-type: eMMC
(bootloader) emmc: 64GB SAMSUNG DH6DAB RV=08 PV=02 FV=0000000000000002
(bootloader) ufs: N/A
(bootloader) ram: 4GB SAMSUNG LP4x DIE=16Gb M5=01 M6=06 M7=10 M8=12
(bootloader) cpu: SDM636 1.0 (2)
(bootloader) serialno: ZF6523R926
(bootloader) cid: 0x0032
(bootloader) channelid: 0x1b
(bootloader) uid: 23A7CCF6
(bootloader) securestate: oem_locked
(bootloader) verity-state: enforcing (0)
(bootloader) sku: XT1965-T
(bootloader) carrier_sku: XT1965-T


Is there anything I can do?
 

sd_shadow

Recognized Contributor
Sep 21, 2011
16,966
7,722
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South Dakota
goo.gl
I'm trying to unlock the bootloader on my G7 Plus, however when I put the bootloader code into Motorola's website it tells me the device isn't compatible. I've talked to support 2 times now, once online and once over the phone, and they both have informed me that I have the Motorola G7 Plus, not the T-Mobile variant, and that the device can be unlocked. But when I put the code in on the website it just spins for a few minutes then says the device isn't supported.

I've run the getvar command and it says:

(bootloader) kernel: uefi
(bootloader) version-bootloader: MBM-3.0-lake_retail-38523c9489-201120
(bootloader) product: lake
(bootloader) board: lake
(bootloader) secure: yes
(bootloader) hwrev: PVT
(bootloader) radio: TMO
(bootloader) storage-type: eMMC
(bootloader) emmc: 64GB SAMSUNG DH6DAB RV=08 PV=02 FV=0000000000000002
(bootloader) ufs: N/A
(bootloader) ram: 4GB SAMSUNG LP4x DIE=16Gb M5=01 M6=06 M7=10 M8=12
(bootloader) cpu: SDM636 1.0 (2)
(bootloader) serialno: ZF6523R926
(bootloader) cid: 0x0032
(bootloader) channelid: 0x1b
(bootloader) uid: 23A7CCF6
(bootloader) securestate: oem_locked
(bootloader) verity-state: enforcing (0)
(bootloader) sku: XT1965-T
(bootloader) carrier_sku: XT1965-T


Is there anything I can do?
The moto unlock site is unreliable and finicky try a different
browser, pc, internet source...
or try later it often just doesn't work
 
Jan 13, 2021
5
1
3
The moto unlock site is unreliable and finicky try a different
browser, pc, internet source...
or try later it often just doesn't work
I've tried on both a Linux and Windows laptop as well as my phone, on WiFi and on Data, all over a span of 7 hours, and none of them have worked. I'm beginning to think I might not be able to actually unlock the device.

When I look up the model number it tells me it's the T-Mobile one that isn't unlockable, but then I have a chat from Motorola telling me it's an official one. I might look for a different model of this device and see if it changes my outcome
 

sd_shadow

Recognized Contributor
Sep 21, 2011
16,966
7,722
253
South Dakota
goo.gl
I've tried on both a Linux and Windows laptop as well as my phone, on WiFi and on Data, all over a span of 7 hours, and none of them have worked. I'm beginning to think I might not be able to actually unlock the device.

When I look up the model number it tells me it's the T-Mobile one that isn't unlockable, but then I have a chat from Motorola telling me it's an official one. I might look for a different model of this device and see if it changes my outcome
Another option if you want to
PM me the unlock code and I can try it.
 

youzi0335

Member
Jan 11, 2021
13
5
13
it is strange that i got the same phone from amazon and i have unlocked it and installed custom rom successfully.
(bootloader) kernel: uefi
(bootloader) version-bootloader: MBM-3.0-lake_retail-38523c9489-201120
(bootloader) product: lake
(bootloader) board: lake
(bootloader) secure: yes
(bootloader) hwrev: PVT
(bootloader) radio: TMO
(bootloader) storage-type: eMMC
(bootloader) emmc: 64GB SAMSUNG DH6DAB RV=08 PV=02 FV=0000000000000002
(bootloader) ufs: N/A
(bootloader) ram: 4GB SAMSUNG LP4x DIE=16Gb M5=01 M6=06 M7=10 M8=12
(bootloader) cpu: SDM636 1.0 (2)
(bootloader) serialno: ZF6523****
(bootloader) cid: 0x0032
(bootloader) channelid: 0x1b
(bootloader) uid: D21D134B
(bootloader) securestate: flashing_unlocked
(bootloader) verity-state: disabled (0)
(bootloader) iswarrantyvoid: yes
(bootloader) max-download-size: 536870912
(bootloader) reason: UTAG bootmode configured as fastboot
(bootloader) date: 11-05-2020
(bootloader) sku: XT1965-T
(bootloader) carrier_sku: XT1965-T
 

sd_shadow

Recognized Contributor
Sep 21, 2011
16,966
7,722
253
South Dakota
goo.gl
it is strange that i got the same phone from amazon and i have unlocked it and installed custom rom successfully.
(bootloader) kernel: uefi
(bootloader) version-bootloader: MBM-3.0-lake_retail-38523c9489-201120
(bootloader) product: lake
(bootloader) board: lake
(bootloader) secure: yes
(bootloader) hwrev: PVT
(bootloader) radio: TMO
(bootloader) storage-type: eMMC
(bootloader) emmc: 64GB SAMSUNG DH6DAB RV=08 PV=02 FV=0000000000000002
(bootloader) ufs: N/A
(bootloader) ram: 4GB SAMSUNG LP4x DIE=16Gb M5=01 M6=06 M7=10 M8=12
(bootloader) cpu: SDM636 1.0 (2)
(bootloader) serialno: ZF6523****
(bootloader) cid: 0x0032
(bootloader) channelid: 0x1b
(bootloader) uid: D21D134B
(bootloader) securestate: flashing_unlocked
(bootloader) verity-state: disabled (0)
(bootloader) iswarrantyvoid: yes
(bootloader) max-download-size: 536870912
(bootloader) reason: UTAG bootmode configured as fastboot
(bootloader) date: 11-05-2020
(bootloader) sku: XT1965-T
(bootloader) carrier_sku: XT1965-T
He got it unlocked, moto site was just not working correctly, and had to try several times.