I have a Sprint LG G5, and it looks like I'm having some bootlooping issues. The phone keeps restarting itself. It will often get to the lock screen and ask for my password (it's encrypted). If I enter the password in time, the password prompt will go away but I'll just see the yellow spark animation on the black background, and I'll never get to my home screen. Ultimately the phone will reboot itself. If I just let the phone sit without entering the password, it will reboot itself as well.
Things we have tried:
Swapping batteries
Letting the phone sit for hours while turned off (in case it was overheating)
Clearing cache from recovery mode
Rebooting into safe mode. Pretty well the same behavior in safe mode.
My main concern is retrieving text messages and possibly other app data that was not backed up otherwise. Any ideas on what I can do to possibly retrieve / extract text messages? I have the option to factory reset the phone from the recovery mode, and I know this could (potentially) solve the bootloop issue, but obviously I would lose the text messages.
Would appreciate any suggestions!
Things we have tried:
Swapping batteries
Letting the phone sit for hours while turned off (in case it was overheating)
Clearing cache from recovery mode
Rebooting into safe mode. Pretty well the same behavior in safe mode.
My main concern is retrieving text messages and possibly other app data that was not backed up otherwise. Any ideas on what I can do to possibly retrieve / extract text messages? I have the option to factory reset the phone from the recovery mode, and I know this could (potentially) solve the bootloop issue, but obviously I would lose the text messages.
Would appreciate any suggestions!