Broke screen

[tcberg2010]

I dropped my phone today for the first time which caused the screen to badly crack, it still runs good but obviously i'm not happy. i'm within the 30 day window for verizon, would this apply? Not sure what to do, help would be appreciated.

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[krelvinaz]

I think that calling Verizon would get you the best answer. Hopefully, you got the phone with insurance.

 

[tcberg2010]

Told the guy to add insurance and he didn't, his bad for not doing, my
bad for not checking. Considering adding insurance, dealing with a broken screen for 3 weeks or so, then filing a claim.
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[Lino.]

There are places that replace screens on iphones, this one is very new, but should be available.
Email these people and see if they have it just not up on their site yet.
http://www.pdasmart.com/pda-phones-screen-center.htm
Also did you break the screen or the digitizer?
Was the phone in a case?
Did it have the screen protector?
This could be useful information for all of us.

 

[tcberg2010]

Just the glass screen, lcd still perfect, no protector or case. Checking the website now, thank you all very much

EDIT: did not see anything on the site. Thinking of adding insurance tmrw, and getting a screen protector to cover glass so I don't risk cutting myself.

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[tcberg2010]

Extended Warranty

Is there any possible excuse the warranty would cover regarding a broken screen? I can't think of anything that won't end up being my fault. If anyone good at legal garble could help I would greatly appreciate it. Thank you.

http://support.vzw.com/terms/products/extended_warranty.html

 

[Reddog80p]

You can just tell them you dropped it. Make sure you get the total equipment protection. Being that the DI is so new you may get a new phone not a refirb. Without INS I still think you fall under the MFG warranty but it won't cover a dropped phone.

 

[tcberg2010]

Added insurance, as a guideline, how long should I wait before filing a claim? Any ideas?

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[chazglenn3]

It should say somewhere on the website. It is usually a 30 day waiting period to discourage people from doing what you are doing. From what I see, there is a 30 day wait and a $89 deductible.

 

[tcberg2010]

Didn't see anything on the site, sadly my phone fell out of my pocket getting into a truck at work this morning, good thing I have insurance

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[chazglenn3]

Here is the web site to file a claim...give it a go!

http://www.phoneclaim.com/verizon

 

[UgXvibe]

I wanna see a picture of this cracked screen.. just curious.

 

[tcberg2010]

I wanna see a picture of this cracked screen.. just curious.

Added a few pictures...Just glad the phone works as is, except for the slowly moving red blob moving across my screen...not good haha. Thanks for everyones help!

Was gonna make a joke about having root(I don't), but it's probably still to soon. lol

 

[UgXvibe]

Ouch, I think I would cry.. good luck to ya.

 

[Lino.]

Ouch is right.
I emailed HTC asking about replacement screens and they have not got back to me.
I know they will be available, but I don't know when.

 

[tcberg2010]

Thanks for the sympathy guys, tried to file insurance claim today, not surprisingly I have to wait due to backorder.

Got an email from the guy at
http://www.pdasmart.com/pda-phones-screen-center.htm he will be getting screens for the DI next week, hopefully that can help someone else.

EDIT: Thanks for the site Lino.

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[ZOMBII MATT]

when i dropped my incredible i contacted Asurion (i think that is the name of the company i had insurance on the phone with) and i got a new phone the next day and only had to pay a $50 deductible

 

[tcberg2010]

when i dropped my incredible i contacted Asurion (i think that is the name of the company i had insurance on the phone with) and i got a new phone the next day and only had to pay a $50 deductible

Lucky you, I have to pay 90 for my deductible. Wonder why there is the difference


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[UgXvibe]

Lucky you, I have to pay 90 for my deductible. Wonder why there is the difference

You better get a good case and screen protector this time sir!

 

[tcberg2010]

You better get a good case and screen protector this time sir!

Oh trust me I will be. Getting a zagg screen protector, still looking around for cases.

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