Broken Strap

[BunBun4000]

Is there a better way to contact Omate?

My wrist strap broke within two weeks of receiving the watch. I only wore it a handful of times. I haven't been able to use this watch for months. My emails continue to go un answered.

 

[parabel81]

replacement

I too had a broken wristband.
My problem was that I had opened my watch to insert a SD card and that voided my warranty.
To that day I can't find a replacement strap on the internet.

If you didn't void the warranty keep contacting them through their various emails.

 

[trent999]

I think they are not going to fix your broken strap under warranty, because you cannot prove you didn't strap it on too tight or nick it or play water polo with it on or whatever excuse is convenient.
Real reason is that they have no replacement straps to sell you and its not worth their trouble to support existing customers and backers.

Sent from my VS985 4G using Tapatalk

 

[Slithica]

Replacement part

Actually I sent them an email stating that my band was faulty and they agreed to send me a replacement band so long as I acknowledge my warranty would be void afterwards. They sent it and I replaced it myself. My WIFI and GPS now work and I'm happy. Shipping the watch to china and hoping to get a new one was just too risky for me. Also that shipping would be pretty costly. I included an exert of the conversation.
I emailed them at [email protected]


Omate: "Ok we can send you a new strap at the end of August. However are you sure you will be able to change it by yourself?

We will ship you the item when we will have a written confirmation that you realise the reparation under your own responsibility and that you are aware your TrueSmart will be not covered anymore by our warranty.

Please, let me know your final choice."


me: "Yes that will be fine. I can repair it myself. And understand it would void my warranty. Thank you. I only need the wifi/bluetooth/gps band not the gsm, it works fine"


Omate: "Your strap will be shipped tomorrow at the same address than you gave us for your TrueSmart.

Your tracking number will be (removed). It is normal if it is not working in the first days, it will start working when it will be in Hong Kong.



Have a nice day"

 

[parabel81]

Actually I sent them an email stating that my band was faulty and they agreed to send me a replacement band so long as I acknowledge my warranty would be void afterwards. They sent it and I replaced it myself. My WIFI and GPS now work and I'm happy. Shipping the watch to china and hoping to get a new one was just too risky for me. Also that shipping would be pretty costly. I included an exert of the conversation.
I emailed them at [email protected]


Omate: "Ok we can send you a new strap at the end of August. However are you sure you will be able to change it by yourself?

We will ship you the item when we will have a written confirmation that you realise the reparation under your own responsibility and that you are aware your TrueSmart will be not covered anymore by our warranty.

Please, let me know your final choice."


me: "Yes that will be fine. I can repair it myself. And understand it would void my warranty. Thank you. I only need the wifi/bluetooth/gps band not the gsm, it works fine"


Omate: "Your strap will be shipped tomorrow at the same address than you gave us for your TrueSmart.

Your tracking number will be (removed). It is normal if it is not working in the first days, it will start working when it will be in Hong Kong.



Have a nice day"

You are so lucky!

The Cables going into my wristband were broken from the beginning. I told omate about that Problem and got an email from Laurent Lepen who told me that because I openend the device and found the problem myself they are not responsible anymore.

Since then I have tried to find a replacement strap somwhere on the Internet (3 1/2 months that is) without any luck!

 

[Slithica]

You are so lucky!

The Cables going into my wristband were broken from the beginning. I told omate about that Problem and got an email from Laurent Lepen who told me that because I openend the device and found the problem myself they are not responsible anymore.

Since then I have tried to find a replacement strap somwhere on the Internet (3 1/2 months that is) without any luck!

Mine was broken from the start as well. I didn't mention I opened it beforehand however. Sorry for the issue with yours. Good luck.

 

[phyzjqk]

How to change the strap?

Could you make a descriptions of steps?

Thanks

Mine was broken from the start as well. I didn't mention I opened it beforehand however. Sorry for the issue with yours. Good luck.

 

[Slithica]

Strap changes

Could you make a descriptions of steps?

Thanks

Pay attention to how the two wires are connected they will need to be maneuvered into the same position upon reconnection.
1. Open the watch, unscrew all 4 screws.
2. Remove the plastic cover under the battery, it has 2 screws on it I believe.
3. use a pin or something small like a paperclip to push the pin out of the watch band. This will require some force.
In most cases you'll be replacing a broken watchband so I simply cut the little wires that led to it, in this case two of them, one for wifi the other for GPS. Then the watch band falls off.
Cutting the wires prevents damage to the sealant.
4. Put the new one back on and attach it with the pin you removed before.
5. Go through hell trying to get the tiny network pins attached. OH GAWD this took me I swear 30 minutes. They are tiny and the wires are too long and they have to be turned just right to barely fit and connect.

This is only a guide for the wifi/GPS band since that is the one I replaced.

 

[ShadowIconz]

Hope that you can get this sorted out.