Call forwarding not activating

billubakra

Senior Member
Sep 1, 2012
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Hi Guys,

I have two Sims in my G4(non-plus) version. I am trying to activate call forwarding in one of the sim's but I am getting the following errors with both sims





What to do now?

Thanks
 
Last edited:

echo92

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Jan 1, 2017
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I see you've posted this in the Help thread too...

Does this issue occur if you take one of the SIM cards out and then attempt to call-forward?

Also, do you have call forwarding activated on your accounts for both SIM cards?
 

strongst

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Staff member
Sep 18, 2007
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Hi Guys,

I have two Sims in my G4(non-plus) version. I am trying to activate call forwarding in one of the sim's but I am getting the following errors with both sims





What to do now?

Thanks
Please make sure if call forwarding works or not with the USSD codes(Google) instead of the gui of the rom. Btw: which rom, baseband version and rom version do you have? Maybe volte is causing trouble?
 
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billubakra

Senior Member
Sep 1, 2012
626
27
48
Please make sure if call forwarding works or not with the USSD codes(Google) instead of the gui of the rom. Btw: which rom, baseband version and rom version do you have? Maybe volte is causing trouble?
Everything is stock. Non rooted G4. I will share the other details asap. It has the latets OTA by Moto for the G4. How come volte is causing this issue and how to bypass it?
 

billubakra

Senior Member
Sep 1, 2012
626
27
48
Please make sure if call forwarding works or not with the USSD codes(Google) instead of the gui of the rom. Btw: which rom, baseband version and rom version do you have? Maybe volte is causing trouble?
Rom is stock
Baseband Version- M8952_70030.25.03.62.01R ATHENE_INDIA_DSDS_CUST
What should I do?
 

billubakra

Senior Member
Sep 1, 2012
626
27
48
And if you activate/deactivate call forwarding with USSD codes instead of gui on your device?
There is no ussd code to activate it as per the customer support. He said that I need to activate it via Sim manager and enter a number on which calls need to be forwarded.
 

strongst

Forum Moderator
Staff member
Sep 18, 2007
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It says Call forwarding unconditionally registration was successful. But the result is still the same.
Ok, so if the ussd codes won't work then the problem isn't rom related, cause the ussd codes directly set call forwarding to the home location register of your provider hence its a general problem of your provider.

To verify that, just put the sim in another mobile(doesn't matter which one), type the ussd code *21** again and check if it is set or not.
 
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billubakra

Senior Member
Sep 1, 2012
626
27
48
Ok, so if the ussd codes won't work then the problem isn't rom related, cause the ussd codes directly set call forwarding to the home location register of your provider hence its a general problem of your provider.

To verify that, just put the sim in another mobile(doesn't matter which one), type the ussd code *21** again and check if it is set or not.
It worked in another mobile. I put the same sim cards back in G4 and this time it worked. Thanks for your help. When I forward calls from my single sim S3 it forward calls with no notification or something. But when I forward it from any dual sim phone like the G4 the caller gets a message that your call is being forwarded for about 20 seconds and then the call is forwarded. Why is that so?
 
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