Came across something strange today.....

[bnicsk8guy]

Few things I want to get straight, I in no way shape or form tampered with this device. I am an AT&T employee and came across this while setting a customer up with his new S5. This is how it came brand new sealed out of the box. Also, I understand the photo is blurry. This is due to the fact that the screen did not stay up long. I snapped as fast as I could before I had to take it back because it was actually extremely buggy and kept freezing. Just felt the need to to share with the guys. Looks like some are being missed in the lock down lol.

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[daraj]

Few things I want to get straight, I in no way shape or form tampered with this device. I am an AT&T employee and came across this while setting a customer up with his new S5. This is how it came brand new sealed out of the box. Also, I understand the photo is blurry. This is due to the fact that the screen did not stay up long. I snapped as fast as I could before I had to take it back because it was actually extremely buggy and kept freezing. Just felt the need to to share with the guys. Looks like some are being missed in the lock down lol.

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Can you tell what software version its running?

 

[scott14719]

That doesn't mean the bootloader is unlocked. It simply means that the devices scanning utility (SysScope it was called on the S4) detected a change to a file. In the case of the phone you had, it sounds like it was probably do to a faulty board or failing software in a bad unit. The S4s are known to show "custom" for absolutely no reason at all or because of something on the SD card. It usually reverted back to official after a couple of reboots. I'm not trying to be confrontational by asking this, but how can you be an AT&T employee and not know this? Like I said, this question is not a personal attack, but I am wondering if AT&T gives any training on how these devices work in real life and not just on the shelf. Either way, I promise you the bootloader is still locked on that device. The unlocked symbol and custom have nothing at all to do with the bootloader.

 

[pingfl00d]

Mine shows that also

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[nizbot]

Mine shows that also

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Me too. Still not exactly sure what it means unless it's the developer options being enabled.

Edit: Just checked and it's not the developer options...and mine doesn't have the unlock icon anymore actually. I think scott14719 is probably right.

 

[scott14719]

Me too. Still not exactly sure what it means unless it's the developer options being enabled.

Edit: Just checked and it's not the developer options...and mine doesn't have the unlock icon anymore actually. I think scott14719 is probably right.

I'm right. If you want more information about it you can search the AT&T S4 forum for relevant threads. There really is a lot of information about it that might answer a lot of potential questions.

 

[Xandlinger]

That doesn't mean the bootloader is unlocked. It simply means that the devices scanning utility (SysScope it was called on the S4) detected a change to a file. In the case of the phone you had, it sounds like it was probably do to a faulty board or failing software in a bad unit. The S4s are known to show "custom" for absolutely no reason at all or because of something on the SD card. It usually reverted back to official after a couple of reboots. I'm not trying to be confrontational by asking this, but how can you be an AT&T employee and not know this? Like I said, this question is not a personal attack, but I am wondering if AT&T gives any training on how these devices work in real life and not just on the shelf. Either way, I promise you the bootloader is still locked on that device. The unlocked symbol and custom have nothing at all to do with the bootloader.

AT&T provides training that is optional for new devices, but there is an article released with relevant information to sell the phone. They do not train employees to check bootloaders, for root, for knox warranty, etc. None of my coworkers know what a bootloader is or what it means to be locked or unlocked. Edit: No training provided by AT&T mentions root, jailbreak, bootloaders, etc etc.

To be on topic, after I switched to ART, the Custom unlocked pad came up, when I switched back to Dalvik, the Custom unlocked padlock went away.

 

[SimmIsengard]

I am also an AT&T COR store employee and none of my coworkers know about that kinda stuff. Not a lick of training is given on that.

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[bnicsk8guy]

I'll try not to take offense to that....lol. No AT&T does no training for these things. And to be honest with you I am usually pretty knowledgeable when it comes to these things. I have been out of the Samsung scene for a while ( Due to me using my more developer friendly Nexus 5 or my new HTC One M8) so I am now unfamiliar with how these devices handle certain things. I have yet to do anything like change my runtime on the device do to the fact that it only made minor performance changes to my Nexus 5. If I would have I probably would have gotten the same boot screen and then eventually thought nothing of it. Just had a little moment of excitement while on the job lol.

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[scott14719]

I'll try not to take offense to that....lol. No AT&T does no training for these things. And to be honest with you I am usually pretty knowledgeable when it comes to these things. I have been out of the Samsung scene for a while ( Due to me using my more developer friendly Nexus 5 or my new HTC One M8) so I am now unfamiliar with how these devices handle certain things. I have yet to do anything like change my runtime on the device do to the fact that it only made minor performance changes to my Nexus 5. If I would have I probably would have gotten the same boot screen and then eventually thought nothing of it. Just had a little moment of excitement while on the job lol.

Sent from my SAMSUNG-SM-G900A using xda app-developers app

Definitely no offence intended. I just wish AT&T, Bestbuys, etc... would do a better job of training the people that they expect to sell these devices. Most people don't know the everyday quirks of most devices unless they are given an oppertunity to learn about them.

 

[daraj]

Definitely no offence intended. I just wish AT&T, Bestbuys, etc... would do a better job of training the people that they expect to sell these devices. Most people don't know the everyday quirks of most devices unless they are given an oppertunity to learn about them.

Careful what you wish for!! Last thing I need is someone checking whether my Knox has been tripped or my bootloader unlocked when I do a return :laugh:

 

[pcidiot]

As AT&T employees you better get ahold of some higher ups, and let them know they are going to lose lots of customers due to the lock down on their bootloaders of their devices. Many people are ready to switch.

 

[cyberace1985]

As AT&T employees you better get ahold of some higher ups, and let them know they are going to lose lots of customers due to the lock down on their bootloaders of their devices. Many people are ready to switch.

they don't care and anything this guy says will most likely anything this guy says will be ignored

 

[pcidiot]

they don't care and anything this guy says will most likely anything this guy says will be ignored

Seems to me they should care, they could lose 100's if not 1000's over the next 4 years.

 

[cyberace1985]

Seems to me they should care, they could lose 100's if not 1000's over the next 4 years.

But in the grand scheme of things 100 to thousands isn't that big of a loss. for an example with the s5 I can almost guarantee we are just a small subset of s5 owners the largest portion will never know what root is or have any idea what to do with it. The money they take from the larger portion will cover the expected returns from the 1% who are upset and or mad that they locked the BL.

 

[pcidiot]

But in the grand scheme of things 100 to thousands isn't that big of a loss. for an example with the s5 I can almost guarantee we are just a small subset of s5 owners the largest portion will never know what root is or have any idea what to do with it. The money they take from the larger portion will cover the expected returns from the 1% who are upset and or mad that they locked the BL.

Your right partially but grand scheme of things = all of their devices that are locked not just s5's. I am just saying that, they are always seeming to pull more customers in with new deals so gaining customers is important to them. So not losing customers should also be important in the same aspect no matter what the percentage is. If they don't care then shame on them.

 

[cyberace1985]

Your right partially but grand scheme of things = all of their devices that are locked not just s5's. I am just saying that, they are always seeming to pull more customers in with new deals so gaining customers is important to them. So not losing customers should also be important in the same aspect no matter what the percentage is. If they don't care then shame on them.

They would love to get everyone 100% satisfied but realistically its impossible so they shoot for the highest number of satisfied people

 

[karmuh]

Seems to me they should care, they could lose 100's if not 1000's over the next 4 years.

No they won't. Who are they going to switch to? Tmobile? Tmobile will be locking down their bootloader as soon as they get the chance. Only reason why they haven't already is because they need as many customers as they can get. Same reason they kept downloader booster...even though they can't afford to keep it. Not to mention, the average user doesn't give a crap about bootloaders or download boosters.

 

[Neomage84]

I got the custom message after applying ART.

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[[email protected]]

But in the grand scheme of things 100 to thousands isn't that big of a loss. for an example with the s5 I can almost guarantee we are just a small subset of s5 owners the largest portion will never know what root is or have any idea what to do with it. The money they take from the larger portion will cover the expected returns from the 1% who are upset and or mad that they locked the BL.

You are right I seen an older couple at the att store buying both s5's and it looked like they did not know anything about root. Etc. They are buying the device because of its features and camera. Not saying older people don't mess with the bootloader or anything.

MOTO X SLAPPED