Camera doesn't work

[asper963]

Hi, i have HTC U11 with android 9 and my camera stopped work some time ago.
Today i did reset to fabric settings, but it isnt help.
It doesnt work on any apk.
Please help :crying:

 

[Cueball74]

Does the camera work with apps like Google Duo, WhatsApp, Facebook Messenger?

Sent from my HTC U11 using Tapatalk

 

[asper963]

No it doesn't work on any apk which need camera, like snapchat, instagram etc, but front camera works.
Sometimes rear camera works, but without autofocus.

 

[Cueball74]

That's a sign you have mechanical failure, not software failure. You might need to have the phone repaired.

Sent from my HTC U11 using Tapatalk

 

[Edubrunet]

I have the same issue. Back camera doesn't work but front camera is working mostly on video call apps.
I tried replacing the back camera, but it doesn't fix the issue.
The only thing it works is draining the battery to 0%. Then, at restart, even native camera app seems to work properly. What do you think this symptom means?