Camera issue on Stock

[strangelady]

Stock, unrooted, newly purchased Moto G5S Plus. I'm having an issue with the camera. It seems to not want to focus (or un-blur) 90% of the time. The other 10% (during which I have no idea what sort of magic I've done) it takes wonderful photos. I've tried third-party apps, clearing the cache in recovery, and Safe Mode. I'm upset and Motorola doesn't seem to want to help me. I'm just outside the return period (thanks for that, Motorola!) and am wondering what the community here thinks? I can always try to root and install a custom ROM but I don't know if that will help.

 

[strangelady]

Hey so I've discovered if I tap my knuckles against the back of my phone either on or near the rear camera the picture immediately clears. The issue keeps happening and the tapping trick keeps working -- the tapping trick does not result in the picture going blurry again so I'm guessing it's an issue with software and not hardware. Just wanted to throw this out there in case someone else was having the same problem.

Motorola did tell me to send the phone back, but this was before I tried tapping it. I really don't want a used phone (this is my first new phone in like forever) so I'm tempted to just keep it as-is and hope the tapping keeps working.

 

[Saadatrm]

Picture processing is terrible on this phone...
And it doesn't seem this phone is having good camera sensors..
Pictures come out blurry most of the times...
Anyways you can always try gcam after flashing a 64bit rom...

 

[Phazmos]

Hey so I've discovered if I tap my knuckles against the back of my phone either on or near the rear camera the picture immediately clears. The issue keeps happening and the tapping trick keeps working -- the tapping trick does not result in the picture going blurry again so I'm guessing it's an issue with software and not hardware. Just wanted to throw this out there in case someone else was having the same problem.

Motorola did tell me to send the phone back, but this was before I tried tapping it. I really don't want a used phone (this is my first new phone in like forever) so I'm tempted to just keep it as-is and hope the tapping keeps working.

Tapping on the phone causing proper focus would indicate a hardware problem. You should return under warranty.