camera issues

[Usmam9812]

Purchased phone after 1 hour usage camera app says can not connect to camera. Only front camera seems to work
Is it possible to fix this issue

 

[iliais347]

Try Disabling/Enabling the app from the settings app. If that does not help resolve your issue, try installing gcam from here:
https://drive.google.com/file/d/1WOdULwF-m4qrKOxhZyAMDkXKiFeFYZwj/view

Try this Version of GCAM and see if you have the same problem. You can also try third party camera apps from the play store if you have not done so. Let us know.

Good luck.

 

[numbawon]

Is it even not able to connect after a reboot? If it's still acting that way after a reboot it could be something stuck in the data partition keeping it active (like something stuck in cache in the photos app or another app that can use the camera). So one thing that you can try is clearing the cache for the camera app.

You can check another app that can capture photos as well.

If another app has the hardware locked up (ie only one app can access the hardware at a time) this could happen but normally when the app is no longer in focus it should release the hardware unless the software is locked up.... but then generally killing the app and or clearing the cache should release it. ....

but reboot should most cases solve it. If it doesn't it'll present that way if the physical connection to the hardware is broken (physical defect or if the ribbon got broken or disconnected) and then is a return to retailer or factory warranty issue.

 

[Usmam9812]

I've tried clearing cache and using another 3rd floor party app and none of them seem to fix the issue only the front camera seems to function and the back says cannot connect to camera

 

[numbawon]

I've tried clearing cache and using another 3rd floor party app and none of them seem to fix the issue only the front camera seems to function and the back says cannot connect to camera

It may be a physical defect then. Take it back to the store and exchange for a new one.

Sent from my Phone using Tapatalk

 

[iliais347]

I've tried clearing cache and using another 3rd floor party app and none of them seem to fix the issue only the front camera seems to function and the back says cannot connect to camera

Wait so other apps have no trouble communicating with the back camera except the razer camera app itself? Have you also tried facotry reset in settings or recovery?
Btw do not use factory images, they will void your warranty.

 

[Usmam9812]

No 3rd parties seem to be able to communicate with the back camera. It worked for about an hour then said can't not communicate with camera

 

[dillon92dks]

I'm having the same issue but mines the front and my phone only charges if I reboot the phone with a cable plugged in... I have emailed Razer waiting on response. This is my second Razer phone I'm not happy at all... I tried reinstalling 8.1.0 no fix I'm going to try and go back down to 7 see if that does anything Razer is a ****ty phone company...