can I get my USA Moto to work in the UK?

[carkev]

hi,
I purchased a Moto E4 model XT1766 in the USA recently and am looking for a way of unlocking it
(and possibly rooting it also) so that I can use it in the UK,
at the moment when I put my UK sim in it I get the error “Insert correct SIM card” and am very wary of buying an unlock code from ebay etc.

in that regard, is it possible for me to get it unlocked to work over here, with my own simcard?
(it's on Asda Mobile which uses the EE network)
having visited the Gsmarena website I do have some concerns though - please see my attached photos for more info
any help would be very welcome.

 

[dandrumheller]

hi,
I purchased a Moto E4 model XT1766 in the USA recently and am looking for a way of unlocking it
(and possibly rooting it also) so that I can use it in the UK,
at the moment when I put my UK sim in it I get the error “Insert correct SIM card” and am very wary of buying an unlock code from ebay etc.

in that regard, is it possible for me to get it unlocked to work over here, with my own simcard?
(it's on Asda Mobile which uses the EE network)
having visited the Gsmarena website I do have some concerns though - please see my attached photos for more info
any help would be very welcome.

It appears this is a sprint branded model based on your screen shots. Check with sprint prepaid to find out what their unlocking policy is. I think it used to be 12 months of paid service before they would unlock.

That said, I paid a couple bucks for an unlock code on ebay for a Verizon model, which worked as a US domestic sim unlock (sometimes more difficult to achieve than international unlock).

I wound try online chat with sprint to see what they say, or maybe social engineer a code out of them. Next I'd do the ebay code, especially if it's inexpensive.

 

[carkev]

It appears this is a sprint branded model based on your screen shots. Check with sprint prepaid to find out what their unlocking policy is. I think it used to be 12 months of paid service before they would unlock.

That said, I paid a couple bucks for an unlock code on ebay for a Verizon model, which worked as a US domestic sim unlock (sometimes more difficult to achieve than international unlock).

I wound try online chat with sprint to see what they say, or maybe social engineer a code out of them. Next I'd do the ebay code, especially if it's inexpensive.

thanks,
I only prepaid for one month, so I doubt Sprint will look kindly on me but it would be wise of me to check with them anyway and make certain the prepay was not an auto top up one!
I'm not that trustful of ebay as yet but it wouldn't do me any harm to spent such a small amount - nothing to lose really.

 

[carkev]

update:
Sprint have been a right pain really - no joy at all - but for a good reason!
despite the phone having a Sprint sim in it, I am actually with Boost Mobile!

I found a receipt in the box that showed this, and have manged to log onto Boost's website and raise a support ticket - I will update further if I get any joy from them