Can`t update software

[breno_campolina]

Hi guys,

Ive got here Android version 8.0.0 and OTA 2.33.401.19 . Try to upload to Android pie but it shows a popup with (there was unexpected error and the file system may be corrupted. Please contact HTC support for further assistance). HTC want me to send my phone and sent me those prices ...had couple of bad experiences previously with their support(HTC M7, U10).

Does anyone have got this problem?

 

[htc_one_mini_m4]

Go to Settings => About => Software Information
and tell us the Software Number.

Install Simple CID Getter from Google Play Store and tell us the CID it shows.

Then we'll find you an appropriate RUU and OTA to update your phone to Android Pie without needing HTC's help at all.

 

[breno_campolina]

Thanks!

HTC_034 and software number 2.33.401.19

 

[elendiir]

Hi,

I do have exactly the same issue on an untouched U11 single Sim. HTC support is not able to help me.
Current software version is 2.33.161.11 of a German Vodafone Rom with CID VODAP102.
So I am desperately looking for OTA to from 2.33.161.11 to 2.33.161.12 and then to 3.36.161.1 or a RUU for 3.36.161.1.
Any help is more than welcome.
@breno_campolina: have you tried to clear the cache of the those two system apps: update and download manager (Apps -> 3 point menu -> show system apps)? You might also want to try to download the update within the safe mode. I have tried all of this without success.

Cheers
Elendiir

 

[breno_campolina]

Hi,

I do have exactly the same issue on an untouched U11 single Sim. HTC support is not able to help me.
Current software version is 2.33.161.11 of a German Vodafone Rom with CID VODAP102.
So I am desperately looking for OTA to from 2.33.161.11 to 2.33.161.12 and then to 3.36.161.1 or a RUU for 3.36.161.1.
Any help is more than welcome.
@breno_campolina: have you tried to clear the cache of the those two system apps: update and download manager (Apps -> 3 point menu -> show system apps)? You might also want to try to download the update within the safe mode. I have tried all of this without success.

Cheers
Elendiir

Mine is also untouched and it is dual sim.

Did all this steps with them, did a factory reset too.

After this I think I`m done with them.... tired to be fobbed off

 

[htc_one_mini_m4]

Thanks!

HTC_034 and software number 2.33.401.19

Dual SIM right ? If yes, backup your data to your PC and flash this RUU in order to get a fresh start and from there use the Software Update check in Settings to upgrade to Pie.

https://androidfilehost.com/?fid=673956719939818418

To flash the RUU, the easiest way is to put it in the root folder of a MicroSD card, put it in the u11, power off, boot to Download Mode with Vol Down + Power together and follow the simple instructions on the screen to flash the RUU.

 

[breno_campolina]

Dual SIM right ? If yes, backup your data to your PC and flash this RUU in order to get a fresh start and from there use the Software Update check in Settings to upgrade to Pie.

https://androidfilehost.com/?fid=673956719939818418

To flash the RUU, the easiest way is to put it in the root folder of a MicroSD card, put it in the u11, power off, boot to Download Mode with Vol Down + Power together and follow the simple instructions on the screen to flash the RUU.

Thanks!! I will try it tonight and come back to you!

 

[breno_campolina]

Dual SIM right ? If yes, backup your data to your PC and flash this RUU in order to get a fresh start and from there use the Software Update check in Settings to upgrade to Pie.

https://androidfilehost.com/?fid=673956719939818418

To flash the RUU, the easiest way is to put it in the root folder of a MicroSD card, put it in the u11, power off, boot to Download Mode with Vol Down + Power together and follow the simple instructions on the screen to flash the RUU.

@htc_one_mini_m4 just put it on the sd card and boot on download mode, but it didn't do anything. Could explain me how to do it, please?

Sorry about the noob question.

 

[htc_one_mini_m4]

@htc_one_mini_m4 just put it on the sd card and boot on download mode, but it didn't do anything. Could explain me how to do it, please?

Sorry about the noob question.

Sure,

Here are the necessary steps.

Firstly, rename the file you downloaded to 2PZCIMG.zip
Reboot to download mode by powering up the phone with the Vol Down + Power button together.
Once it has loaded it will ask you if you want to perform flash RUU, just press the Volume Up button once to do so.

Wait, keep looking at your phone's screen.
It will reboot when finished, be patient while the flash is ongoing, and if it gets stuck on a black screen, DO NOT do anything, it will take some time until it reboots.

 

[breno_campolina]

Sure,

Here are the necessary steps.

Firstly, rename the file you downloaded to 2PZCIMG.zip
Reboot to download mode by powering up the phone with the Vol Down + Power button together.
Once it has loaded it will ask you if you want to perform flash RUU, just press the Volume Up button once to do so.

Wait, keep looking at your phone's screen.
It will reboot when finished, be patient while the flash is ongoing, and if it gets stuck on a black screen, DO NOT do anything, it will take some time until it reboots.

Just did it and rename the file as you mentioned. It appears on the top htc download mode, but it didn't do anything.

 

[htc_one_mini_m4]

can you post a screenshot ( photo ) of your phone at that screen ?

 

[breno_campolina]

can you post a screenshot ( photo ) of your phone at that screen ?

Find it attached

 

[htc_one_mini_m4]

Have you formatted your SD Card on your phone ?
And placed the renamed zip file in the main ( root ) folder of the SD Card ?

Follow this video guide, it's good

https://www.youtube.com/watch?v=1ACU3RGm9YI

 

[breno_campolina]

Yes I did it.

Please check the file attached.

 

[breno_campolina]

Yes I did it.

Please check the file attached.

Just take out one ".zip" here

 

[htc_one_mini_m4]

Once you remove the extra .zip it should do fine

 

[breno_campolina]

Once you remove the extra .zip it should do fine

JUST GOT IT!! Thank you so much for your patience ))!

 

[htc_one_mini_m4]

JUST GOT IT!! Thank you so much for your patience ))!

You're welcome.
Now you'll be able to find the OTA updates via the Settings => About => Software Updates menu

Let us know if you succeeded in getting to Pie finally

 

[breno_campolina]

You're welcome.
Now you'll be able to find the OTA updates via the Settings => About => Software Updates menu

Let us know if you succeeded in getting to Pie finally

Yes!!! Now getting used to android 9.0 :laugh::laugh:

Thank you!!!

 

[eharvey]

Really sorry to just drop this here but I can't find what I need...please push me in the right direction. I have HTC U11 Unlocked, S-ON, I was using TWRP and Magisk for the longest time and fine. I'm afraid based on my latest user expriences with my phone I need OTA badly to get up to speed. Obviously I can't take it, the download gets corrupted. I am back to stock recovery but still rooted. Software Number 2.42.617.7, Android version 8.0. I did nothing but unlock and Magisk to this system since I got it in 2017. Please help me acquire the OTA and apply it or get to a state I can take it over the air.