Question Cannot register a new fingerprint in OnePlus 10 PRO

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dkaro

Member
May 27, 2022
34
5
Hi

I bought a new OnePlus 10 PRO from Aliexpress. Its a CH version that the seller installed on it a global rom.

In the first setup of the phone, When I get to setting the fingerprint, I am unable to set it. I get the following:

1653663828710.jpeg


I tried updating the phone, I tried factory reset... its always the same.

Any idea?

Thanks !
 
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dkaro

Member
May 27, 2022
34
5
Hi,

I am on NE2215. Using Oxygen Updater I see that I have the most up to date version.

Not sure exactly how to install ColorOS.. I do want to have the regular OS that I would have as if I bought the global version (which i guess this is what the global rom mean..)
 

zopostyle

Senior Member

dkaro

Member
May 27, 2022
34
5
Thank you for your help !

Downloaded and copied into my device files.

However - When I go to "About device" and click on the "up to date" button to search for updates, it just tells me I have no updates and i see no 3 dots to go for local installation:

1653666604001.jpeg


What am I missing?
 

dladz

Senior Member
Aug 24, 2010
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OnePlus 8
I think it's obvious that something went wrong during the region change, this issue was prevalent on the 8 pro and was extremely difficult to fix.

Check out the 8 pro threads you'll be sure to see it. It's a partition iirc and if it's borked then it simply will not work..

I can't remember the name of it off hand but have a look and I'm sure you can get an idea of what may be wrong, specifically that partition.

Overall it's difficult to say as you've got a region changed phone, have you asked the seller what they did? If it is indeed as difficult as it was on the 8 pro to fix and seeing as you may be the only person experiencing this (far as I know) then I'd consider returning it.

You could re-flash the entire OS via fastboot enhance but that would also bring with it inherent problem's, if it's new then I guess the question you need to ask yourself is it worth it?

Did you save much money getting that converted variant?
 

zopostyle

Senior Member
Thank you for your help !

Downloaded and copied into my device files.

However - When I go to "About device" and click on the "up to date" button to search for updates, it just tells me I have no updates and i see no 3 dots to go for local installation:

View attachment 5624305

What am I missing?
This page is from android play services. You need to click on the first banner
 

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dkaro

Member
May 27, 2022
34
5
@dladz TBH I bought it for around 70% of the price I would pay locally.. So yea, it was much cheaper. I also had before OP9 global rom and had no issues with it.

Maybe indeed as last step its worth trying to reinstall everything again.. I'm just not sure how to do it. I cannot find the local upgrade option as advised above, and after googling a bit how to do it using ADB, when i try to run fastboot oem unlock - the CMD will just show me forever "< waiting for any device >" (and this is although I was able to communicate with my device using "adb devices" and I got back my device id.

@zopostyle I did click on that banner you're showing and I got to the page I showed you before..

I'm clueless :(
 

zopostyle

Senior Member
If that is the page showing I'm assuming you're on a gsi ROM and not oxygen os.
Now it's better to reinstall OxygenOS completely because it doesn't seem to be the ROM you're running.

Search here on xda to unlock your bootloader and then you need to find the zip with the full ROM for you device and install it from fastboot as mentioned.
 
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dkaro

Member
May 27, 2022
34
5
OK, i'm trying to unlock my bootloader but as I mentioned:

and after googling a bit how to do it using ADB, when i try to run fastboot oem unlock - the CMD will just show me forever "< waiting for any device >" (and this is although I was able to communicate with my device using "adb devices" and I got back my device id.

Any idea what am I doing wrong?

I tried several tutorials online and so far I found no tutorial that will actually give me step by step that each step is actually working..
 

dladz

Senior Member
Aug 24, 2010
14,025
4,625
Liverpool
Huawei Watch 2
OnePlus 8
@dladz TBH I bought it for around 70% of the price I would pay locally.. So yea, it was much cheaper. I also had before OP9 global rom and had no issues with it.

Maybe indeed as last step its worth trying to reinstall everything again.. I'm just not sure how to do it. I cannot find the local upgrade option as advised above, and after googling a bit how to do it using ADB, when i try to run fastboot oem unlock - the CMD will just show me forever "< waiting for any device >" (and this is although I was able to communicate with my device using "adb devices" and I got back my device id.

@zopostyle I did click on that banner you're showing and I got to the page I showed you before..

I'm clueless :(
I feel you buddy.

You can use the app in my Magisk guide to do local installs.

Unlocking the bootloader you need to type fastboot flashing unlock

I haven't had to change region myself, but I did make a thread for someone else where the process was listed, think I called it changing Chinese firmware iirc.

If it's just a case of a re-flash of the firmware you're on, it's not that difficult.

Just use oxygen updater and grab the full firmware then do the local update using the app I mentioned above (listed in my Magisk/root guide)

I've never done this when not having the bootloader unlocked personally, but you can unlock and that'll wipe your phone with the recovery already on your device.

Only issue I have going down these routes is what else is missing? Do any of these processes stand up if we can't rely on the integrity of the OS that someone has put on and made a balls of it?

Sorry I know you may not agree but 30% is a small price to pay to avoid a brick and bring stability..

But that's me
 

dkaro

Member
May 27, 2022
34
5
Hi guys, thank you again for helping me.

I tried installing again the uSB drivers, and ran again "fastboot flashing unlock" - it still telling me:

1653669350416.png


As far as I understand I have to unlock it for next step, right? (either for resetting back to colorOS or reinstalling oxygen)

I will try later tonight the other method (this magisk thing) - is this the link you're talking about?

Can you please also give me a link to download the full most up to date global Oxygen version and the CH Color one? i'll try both

Thanks !
 

zopostyle

Senior Member
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dladz

Senior Member
Aug 24, 2010
14,025
4,625
Liverpool
Huawei Watch 2
OnePlus 8
For OxygenOS there is no A13 full yet...so you have to download A12 from this link: https://gauss-componentotacostmanua...22/03/24/a9f9e7ec682744c2ba606a366df587ac.zip

Source: https://www.xda-developers.com/oneplus-oxygenos-12-android-12-update-tracker/#oneplus10pro


The chinese one is hard to find, if I find it I post the link here...

Also this thread might help you: https://forum.xda-developers.com/t/oneplus-10-pro-ne2215-rooted.4431585
Really is odd about them not being full... They're massive compared to conventional incremental updates. 4.05GB that's a hell of an incremental.

Haven't had to do it myself and it's sightly off topic but is the full version you'd use to recover a phone albeit without a functional MSM?

So fastboot flashing?

Cheers
 

dkaro

Member
May 27, 2022
34
5
Hi again,

So, i'm trying to follow the tutorial here. I got stuck already in the first step - I cannot extract the boot file using Fastboot Enhance:

1653686228938.png


This is although in this link I have downloaded a full version (EU version (NE2213_11.A.13)).

What should I do next please?
 

dladz

Senior Member
Aug 24, 2010
14,025
4,625
Liverpool
Huawei Watch 2
OnePlus 8
Hi again,

So, i'm trying to follow the tutorial here. I got stuck already in the first step - I cannot extract the boot file using Fastboot Enhance:

View attachment 5624521

This is although in this link I have downloaded a full version (EU version (NE2213_11.A.13)).

What should I do next please?
As @zopostyle said earlier.. you'd need to use 12 mate. As that's the only full version available...13 won't cut it...you can extract the images using the button that says allow incremental, that's useful for extracting boot images for rooting.

But there's a reason why that's there, it's so you don't go ahead and flash it.... According to @zopostyle 12 is the only full version so that's what you would need.

Again I've not done this myself so perhaps wait for someone else to chime in what to do next.
 

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  • 1
    I've found out that the model number ne2210, ne2211,2213,2215 is due to the region difference.

    So yes you can use any ROM for the region that you want on your phone.
    I recommend you to do the NE2213 since it's the global ROM, yours is the Indian version NE2215 l, here is the source.

    1
    Update: after updating again some drivers it worked !

    Finally now its in the flash process, will update soon if it solved the problem :)

    Thank you for your help.
    1
    Thanks @dladz , but if you didn't notice i'm pretty green in this and have no experience nor knowledge here, so i'll kindly ask you to be a bit more clear with your explanations :) you use a lot of terms and actions as if I know what they are.

    So, if i'm not rooted - how can I do it please?

    needless to say that I have no idea what this means:
    You'd need to acquire the boot image from your current firmware..pop it on the phone and patch it, then copy the file it creates within downloads to your computer's adb/fastboot folder and then boot it NOT flash..

    Fastboot boot (name of patched image)

    Your phone will boot, after that you need to open Magisk and click install - direct install

    or this:

    Worth noting that if you are rooted and you send the su command from adb shell you'll receive a super user prompt on your phone which you have to allow.

    Tbh though if you're running through the persist psrtition fix then this much should be obvious.

    Sorry again for being so pain and thanks again !
    1
    Thanks @dladz , but if you didn't notice i'm pretty green in this and have no experience nor knowledge here, so i'll kindly ask you to be a bit more clear with your explanations :) you use a lot of terms and actions as if I know what they are.

    So, if i'm not rooted - how can I do it please?

    needless to say that I have no idea what this means:


    or this:



    Sorry again for being so pain and thanks again !
    Right I see what you mean, I am actually being clear btw... Honestly. Right now. I haven't a tonne of time to go through it.. but that's besides the point, you need to learn a fair bit yourself, I would implore you do to that.

    I have a pretty in depth guide in the 10 pro forum... It'll show you how to root your phone, I would recommend having a look at that, read through it and understand what's going on, if you've never done anything like this before then I would not recommend running through the persist fix, I'm not sure what could to wrong and without any back knowledge you could come unstuck, no body will do this for you.

    It's totally your call though..I would advise against it, reason being you are always going to be on your own, if you get stuck and everybody says "sorry I can't help" then what do you do?

    It's because of this you need to read, understand and have a go if you decide you can and have a way back if something goes wrong.

    Good news is you've already flashed a firmware manually, so not many people have done that.. so you're not completely green.

    Check my rooting guide if you want to commit to getting rooted, it's not hard, although it is based on the NE2213 which is the EU model, so you'll need to use fastboot enhance to extract your own boot image...

    Personally, I would recommend sending this Chinese device back and getting a local device, it's worth the slightly extra cash, by miles.
    1
    Actually you don't need to be rooted, show me a file with the full path? It'll be sdcard/ first then whatever the next folder is and so on.
    🤷‍♂️.... U are right.... lets end this...
  • 1
    If that is the page showing I'm assuming you're on a gsi ROM and not oxygen os.
    Now it's better to reinstall OxygenOS completely because it doesn't seem to be the ROM you're running.

    Search here on xda to unlock your bootloader and then you need to find the zip with the full ROM for you device and install it from fastboot as mentioned.
    1
    For OxygenOS there is no A13 full yet...so you have to download A12 from this link: https://gauss-componentotacostmanua...22/03/24/a9f9e7ec682744c2ba606a366df587ac.zip

    Source: https://www.xda-developers.com/oneplus-oxygenos-12-android-12-update-tracker/#oneplus10pro


    The chinese one is hard to find, if I find it I post the link here...

    Also this thread might help you: https://forum.xda-developers.com/t/oneplus-10-pro-ne2215-rooted.4431585
    1
    I've found out that the model number ne2210, ne2211,2213,2215 is due to the region difference.

    So yes you can use any ROM for the region that you want on your phone.
    I recommend you to do the NE2213 since it's the global ROM, yours is the Indian version NE2215 l, here is the source.

    1
    Update: after updating again some drivers it worked !

    Finally now its in the flash process, will update soon if it solved the problem :)

    Thank you for your help.
    1
    Thanks @dladz , but if you didn't notice i'm pretty green in this and have no experience nor knowledge here, so i'll kindly ask you to be a bit more clear with your explanations :) you use a lot of terms and actions as if I know what they are.

    So, if i'm not rooted - how can I do it please?

    needless to say that I have no idea what this means:
    You'd need to acquire the boot image from your current firmware..pop it on the phone and patch it, then copy the file it creates within downloads to your computer's adb/fastboot folder and then boot it NOT flash..

    Fastboot boot (name of patched image)

    Your phone will boot, after that you need to open Magisk and click install - direct install

    or this:

    Worth noting that if you are rooted and you send the su command from adb shell you'll receive a super user prompt on your phone which you have to allow.

    Tbh though if you're running through the persist psrtition fix then this much should be obvious.

    Sorry again for being so pain and thanks again !