Question Cannot register a new fingerprint in OnePlus 10 PRO

[zopostyle]

Hi again,

So, i'm trying to follow the tutorial here. I got stuck already in the first step - I cannot extract the boot file using Fastboot Enhance:

View attachment 5624521

This is although in this link I have downloaded a full version (EU version (NE2213_11.A.13)).

What should I do next please?

No, just forget about the rooting stuff for now. (skip those parts and go to the flashing the full image)
Just try to flash the full image, this will recreate your partitions and reapply everything.

If that doesn't work the next step is to go back to the original rom.

 

[dkaro]

OK but i'm getting the same from EU version (NE2213_11.A.12)

 

[zopostyle]

If your device is NE2215 you need to use the ROM from the link I've sent you. Otherwise you'll have more issues and maybe brick you device.

To flash a full ROM you need to be sure your correct hardware matches the ROM you're using.

 

[dkaro]

@zopostyle ok i'll use your link, thanks.

(skip those parts and go to the flashing the full image)
Just try to flash the full image, this will recreate your partitions and reapply everything.

Can you please guide me where in the tutorial i see this part? I have downloaded your file, and i have managed to install magisk on the device. What now?

 

[zopostyle]

If you successfully unlocked your bootloader loader
Run the fastboot command and the end of this tutorial https://www.getdroidtips.com/oneplus-10-pro-firmware-flash-file/
You need to boot in fastboot mode and the run the commands to you ROM version (the one I sent you)

 

[dkaro]

I failed to unlock my bootloader as showed here.

 

[HofaTheRipper]

I failed to unlock my bootloader as showed here.

adb reboot bootloader
fastboot flashing unlock

 

[zopostyle]

adb reboot bootloader
fastboot flashing unlock

When you run the command adb reboot you need to wait your device to reboot to run the second one.

And there is a driver that need to be installed to the computer recognize your device in bootloader mode. I sent you one a link in previous prost.

 

[dkaro]

I installed the driver, I ran the command adb reboot, I waited for my device to enter bootloader.

The moment my device entered bootloader - it was not recognized anymore by the pc. I even tried to follow these steps but after successfully followed it all - the device is still not recognized after entering bootloader mode.:

You can see here: device recognized, enter bootloader, device isn't recognized anymore:

update: actually the steps here helped, i had to use fastboot devices to identify the device. I was able FINALLY to unlock the device. Thanks !

 

[HofaTheRipper]

I installed the driver, I ran the command adb reboot, I waited for my device to enter bootloader.

The moment my device entered bootloader - it was not recognized anymore by the pc. I even tried to follow these steps but after successfully followed it all - the device is still not recognized after entering bootloader mode.:

You can see here: device recognized, enter bootloader, device isn't recognized anymore:

View attachment 5624539

if you are in bootloader, you have to use fastboot commands....

fastboot devices instead of adb devices

 

[sunhao]

Don't worry, this is due to some errors in the flashing process that caused the fingerprint to not work. You can go to the oppo after-sales service to calibrate the fingerprint. This happened to me, and it took 3 minutes to calibrate it after going to the after-sales service.

 

[sunhao]

The fingerprint in this case does not work and cannot be solved by updating the system, including the Qualcomm 9008 mode. Because I have tried them all.

 

[dkaro]

@sunhao where did you go exactly please?

In the meantime i'll still try to fix my issue using the rom flash.

So I have finally reached the point that my device is unlocked. I'm reading the instructions here:

OnePlus 10 Pro Firmware Flash File (Stock ROM | Android 12)

OnePlus finally launched their new flagship device called OnePlus 10 Pro with Qualcomm’s latest Snapdragon 8 Gen 1 SoC equipped with a 120Hz AMOLED

www.getdroidtips.com

1. Should i start first with adb reboot bootloader?
2. where in those commands i can see any link to my downloaded file? it looks like it is not being used at all..

 

[sunhao]

@sunhao where did you go exactly please?

In the meantime i'll still try to fix my issue using the rom flash.

So I have finally reached the point that my device is unlocked. I'm reading the instructions here:

OnePlus 10 Pro Firmware Flash File (Stock ROM | Android 12)

OnePlus finally launched their new flagship device called OnePlus 10 Pro with Qualcomm’s latest Snapdragon 8 Gen 1 SoC equipped with a 120Hz AMOLED

www.getdroidtips.com

1. Should i start first with adb reboot bootloader?
2. where in those commands i can see any link to my downloaded file? it looks like it is not being used at all..

I translated Chinese to English using Google Translate. In China, OnePlus and OPPO after-sales have merged. Where you can check the relevant after-sales, whether it is OnePlus or OPPO after-sales, they can perform fingerprint calibration. Qualcomm 9008 mode flashing is a remote online flashing performed by OnePlus after-sales engineers. After flashing, the fingerprint cannot be added. The specific performance is that on the fingerprint adding page, the phone will vibrate regularly and intermittently. Later, I communicated with OnePlus remote engineers. They said that the fingerprint calibration caused by unlocking the phone and rooting the device was lost, and it would be fine to go to the after-sales calibration.

 

[dkaro]

Yes indeed ! I have this vibrate forever thing on the error page.

Can you please give me a link to where I should talk to them? Was it a ticket? Email? Chat?

Thanks !

 

[sunhao]

Go to your local OnePlus official homepage, where is their contact information, and then ask for the address of their local OnePlus after-sales service center. You can also ask your local oppo after-sales service center if this problem can be solved. Official English homepage contact page: https://www.oneplus.com/support/contact

 

[dkaro]

OK thanks ! I'll try contacting them after the weekend.

In the meantime I still so no harm with trying to do a fresh install, maybe i'll get lucky.

So I have finally reached the point that my device is unlocked. I'm reading the instructions here:

https://www.getdroidtips.com/oneplus-10-pro-firmware-flash-file/#Via-Fastboot-Method
1. Should i start first with adb reboot bootloader?
2. where in those commands i can see any link to my downloaded file? it looks like it is not being used at all..

i'll appreciate if you guys can help me from here

 

[dkaro]

If your device is NE2215 you need to use the ROM from the link I've sent you.

The one you sent me is for NE2211 (according to the properties in the notepad there). So are we sure this is the one I need?

 

[zopostyle]

So it's not. I posted the source of the link. So they got it wrong also.
Try the other one from the link.

 

[dkaro]

OK, thanks, i'll download the NA version then.

Edit: I tried several links there, and also the download link in here, and in all of them the notepad properties mentions that the OTA version target is 2213 or 2211, never 2215. So either its impossible to find online a proper stock rom or its still ok to use it even if it mentions a different version... any idea?

Also, can you guys please help me with the questions in post 33? as i'm still not super sure what to do with it (i have my device unlocked, an di have the file downloaded. What's next?)

Thanks !