Hi all,
First of all, I would like to say that as a new user, I am not sure if this is the right forum to post this question at. If it is not, I would be happy to be redirected to an appropriate forum.
I have a Moto 5G plus phone. About 4 months ago, my power button has died. All attempts in fixing it have failed, so I ultimately downloaded an app called "Volume unlocker" that allowed me to lock/unlock the phone using the volume buttons. This allowed me to keep using the phone for the next 4 months without a problem.
4 months later, I encountered a new problem: when I try to unlock my phone, when I enter my (correct) password, the screen goes black for about 2 seconds, and then I am asked to enter my password again, in an infinite loop. Note that if I enter a wrong password, the phone says that the password is incorrect. This happened all of the sudden, without updating anything or installing a new app. When the phone is locked, I am able to do some stuff like using the camera, activating the torch, and using the Assistant (basically, all the stuff I can usually do without unlocking the phone). If I enter the assistant, and while I am at the assistant I am trying to unlock the phone, once I enter my (correct) password the phone says "System UI has stopped".
All the solutions I found online required either restarting the phone, doing anything that requires the power button, which as previously mentioned does not work, or having debugging mode on, which unfortunately is off and it doesn't seem like I am able to turn it on without unlocking the phone. So I am stuck locked and have no idea how to fix that.
At this point, I guess that any solution that would at least let me extract my personal data e.g. personal photos would be enough for now.
I have also talked with Motorala but they were not helpful at all.
Thank you very much!
First of all, I would like to say that as a new user, I am not sure if this is the right forum to post this question at. If it is not, I would be happy to be redirected to an appropriate forum.
I have a Moto 5G plus phone. About 4 months ago, my power button has died. All attempts in fixing it have failed, so I ultimately downloaded an app called "Volume unlocker" that allowed me to lock/unlock the phone using the volume buttons. This allowed me to keep using the phone for the next 4 months without a problem.
4 months later, I encountered a new problem: when I try to unlock my phone, when I enter my (correct) password, the screen goes black for about 2 seconds, and then I am asked to enter my password again, in an infinite loop. Note that if I enter a wrong password, the phone says that the password is incorrect. This happened all of the sudden, without updating anything or installing a new app. When the phone is locked, I am able to do some stuff like using the camera, activating the torch, and using the Assistant (basically, all the stuff I can usually do without unlocking the phone). If I enter the assistant, and while I am at the assistant I am trying to unlock the phone, once I enter my (correct) password the phone says "System UI has stopped".
All the solutions I found online required either restarting the phone, doing anything that requires the power button, which as previously mentioned does not work, or having debugging mode on, which unfortunately is off and it doesn't seem like I am able to turn it on without unlocking the phone. So I am stuck locked and have no idea how to fix that.
At this point, I guess that any solution that would at least let me extract my personal data e.g. personal photos would be enough for now.
I have also talked with Motorala but they were not helpful at all.
Thank you very much!
