Can't get enough volume to hear callers

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New member
Oct 7, 2022
I've got a new Moto G Stylus (2022), not the 5G model. I have the call volume turned up full, but I can barely hear the party on the other end of my call. They hear me OK. The volume settings work fine for media, ring, alarms, etc. If I put the caller on speaker, I can hear them fine. But not in the normal calling mode. any ideas? Is this a known problem?