Question Can't reset/wipe the phone

[TomassD]

I work for a little repair shop in my village. A customer brought in a phone - got it for his son (14) for his birthday and let him set it all up including making the google account.
The reason why it was brought in was that son forgot the pattern. Asked if we can possibly unlock it or at least recover the photos - we said that 99% that the info will be lost, but we'll see what can be done.

Tried a lot of stuff, but to no avail. Now I'm just trying to reset the phone and wipe it clean but that seems more difficult that it should be. Not sure if it's some protection that Nokia has put in place or what, but seems to be even harder that wiping an iPhone.

Problems I'm facing - can't enter recovery mode.
Only thing I can access is fastboot.
In the CMD it only recognizes fastboot commands but not adb ones.
Using TFM Tool Pro 2.0 I can force to restart it and go into recovery, but no options show up (apparently you have to quickly push volume up and power button when the little broken Android symbol is showing on the screen and the options should come up, but nothing's happening)

Sorry if I've left any info out, but need any suggestions what could be done, what am I missing.

P.s. Quite new to the whole ADB and Fastboot thing.

Used:
Windows 10, Nokia G10
Have a MacBook and a Linux computers available as well if that changes anything. Thanks in advance.

Did follow the instructions here: https://forum.xda-developers.com/t/how-to-enter-recovery-mode-on-nokia-g10-g20.4353903/

Edit:
The command "fastboot reboot recovery" can't find the device, but can do the same thing with the app mentioned above. And holding or pressing the volume up + power button only turns the phone off or if I just press them, no matter for how long, it does absolutely nothing.

Edit2:
Tried the Reboot2Recovery tool - does absolutely nothing (waiting for the device to connect although the fastboot devices in CMD does see the device)

 

[brok5]

Use the TFM (Pro.7z tool )for Windows can help you

 

[TomassD]

Use the TFM (Pro.7z tool )for Windows can help you

I believe that's the tool I mentioned in the comment already or is it something different?

 

[brok5]

I believe that's the tool I mentioned in the comment already or is it something different?

This tool will solve your problem, just search for the explanation on YouTube.

 

[mvikrant97]

TFM will not work. Please download the tool I developed here https://forum.xda-developers.com/attachments/reboot2recoveryv5-zip.5494089/. Please reply here for any help if needed.

 

[mvikrant97]

I work for a little repair shop in my village. A customer brought in a phone - got it for his son (14) for his birthday and let him set it all up including making the google account.
The reason why it was brought in was that son forgot the pattern. Asked if we can possibly unlock it or at least recover the photos - we said that 99% that the info will be lost, but we'll see what can be done.

Tried a lot of stuff, but to no avail. Now I'm just trying to reset the phone and wipe it clean but that seems more difficult that it should be. Not sure if it's some protection that Nokia has put in place or what, but seems to be even harder that wiping an iPhone.

Problems I'm facing - can't enter recovery mode.
Only thing I can access is fastboot.
In the CMD it only recognizes fastboot commands but not adb ones.
Using TFM Tool Pro 2.0 I can force to restart it and go into recovery, but no options show up (apparently you have to quickly push volume up and power button when the little broken Android symbol is showing on the screen and the options should come up, but nothing's happening)

Sorry if I've left any info out, but need any suggestions what could be done, what am I missing.

P.s. Quite new to the whole ADB and Fastboot thing.

Used:
Windows 10, Nokia G10
Have a MacBook and a Linux computers available as well if that changes anything. Thanks in advance.

Did follow the instructions here: https://forum.xda-developers.com/t/how-to-enter-recovery-mode-on-nokia-g10-g20.4353903/

Edit:
The command "fastboot reboot recovery" can't find the device, but can do the same thing with the app mentioned above. And holding or pressing the volume up + power button only turns the phone off or if I just press them, no matter for how long, it does absolutely nothing.

Edit2:
Tried the Reboot2Recovery tool - does absolutely nothing (waiting for the device to connect although the fastboot devices in CMD does see the device)

Please use version 5.

 

[TomassD]

This tool will solve your problem, just search for the explanation on YouTube.

I watch videos from 10 different guys - they use the tool to boot into recovery and then choose the reset option by pressing volume up + power, but my problem is that when I do that no options come up.

 

[TomassD]

Please use version 5.

I tried version 4 and that did nothing at all. Did not even reboot into recovery.
Hesitant to use version 5 as multiple users complained that the phone stopped loading. Would not want to brick the phone.

 

[TomassD]

Please use version 5.

Just tried even the version 5. It does not see the device

 

[mvikrant97]

Just tried even the version 5. It does not see the device

No it should not happen and it is just generic script with fastboot commands and nothing else.
If you use Windows PC I can help you with a remote software like teamviewer or anydesk.

 

[Peterbd]

I too had/have similar issues with the "waiting for device.."

I resolved it by removing all the drivers and then downloading what I believe is likely to be a more up to date version from here:

Get the Google USB Driver | Android Developers

The Google USB Driver is required to perform adb debugging on Windows with Google devices.

developer.android.com

I also downloaded their version of adb/fastboot in the standalone package from here:

SDK Platform Tools release notes | Android Developers

Android SDK Platform-Tools is a component for the Android SDK.

developer.android.com

Together these two resolved my "waiting for device..." issues and I can consistently get through to the Android "no command" screen.

My problem is also that the power plus volume up button no longer seem to work. I downloaded the reboot2recoveryv5-zip batch file and read the thread which produced it but it would appear the method no longer works either. I can, using "fastboot reboot fastboot", get the fastbootd menu to open but it has no option to exit back down into the recovery menu.

Reboot to bootloader simply brings me back to the "FASTBOOT mode..." screen.

I contacted Nokia support and they were as much help as wet socks.
Although it does not help my situation they did suggest something which may help the OP:

****************************************************************************************************
In order to fix the issue that you face with your device please follow the steps below:

1. You should login to the Gmail (that is used on the device) on a PC.
2. Click on "Find your phone"
3. Choose the proper device from the list of devices that will appear. (These are the devices that are using the same Gmail account)
4. Confirm the password of the Gmail once again.
5. Click on "Consider erasing your data" >"Yes, erase"

After the final click a remote factory reset if performed and the device will loose the data unless it was stored in a cloud, but this will remove the pattern and the issue will be solved!
****************************************************************************************************

In my case I don't even have a Google account set up on the phone yet so that didn't help.

Since Nokia refused to help I am forced to turn to you guys for any help/ideas? In the meantime I continue to try various button combinations in desperation.

This is my first, and my last, Nokia. It's also my first new phone in a long time, is this type of factory reset prevention common among manufacturers? I ask as I consider my replacement for this phone if I can't ever manage to reset it.

 

[mvikrant97]

I too had/have similar issues with the "waiting for device.."

I resolved it by removing all the drivers and then downloading what I believe is likely to be a more up to date version from here:

Get the Google USB Driver | Android Developers

The Google USB Driver is required to perform adb debugging on Windows with Google devices.

developer.android.com

I also downloaded their version of adb/fastboot in the standalone package from here:

SDK Platform Tools release notes | Android Developers

Android SDK Platform-Tools is a component for the Android SDK.

developer.android.com

Together these two resolved my "waiting for device..." issues and I can consistently get through to the Android "no command" screen.

My problem is also that the power plus volume up button no longer seem to work. I downloaded the reboot2recoveryv5-zip batch file and read the thread which produced it but it would appear the method no longer works either. I can, using "fastboot reboot fastboot", get the fastbootd menu to open but it has no option to exit back down into the recovery menu.

View attachment 5509453

Reboot to bootloader simply brings me back to the "FASTBOOT mode..." screen.

I contacted Nokia support and they were as much help as wet socks.
Although it does not help my situation they did suggest something which may help the OP:

****************************************************************************************************
In order to fix the issue that you face with your device please follow the steps below:

1. You should login to the Gmail (that is used on the device) on a PC.
2. Click on "Find your phone"
3. Choose the proper device from the list of devices that will appear. (These are the devices that are using the same Gmail account)
4. Confirm the password of the Gmail once again.
5. Click on "Consider erasing your data" >"Yes, erase"

After the final click a remote factory reset if performed and the device will loose the data unless it was stored in a cloud, but this will remove the pattern and the issue will be solved!
****************************************************************************************************

In my case I don't even have a Google account set up on the phone yet so that didn't help.

Since Nokia refused to help I am forced to turn to you guys for any help/ideas? In the meantime I continue to try various button combinations in desperation.

This is my first, and my last, Nokia. It's also my first new phone in a long time, is this type of factory reset prevention common among manufacturers? I ask as I consider my replacement for this phone if I can't ever manage to reset it.

After this screen please type fastboot reboot recovery and then you will get recovery screen

 

[Peterbd]

Wow, that worked!!!
To clarify (for anyone else) I typed "fastboot reboot recovery" whilst the phone was still on the screen I posted in my previous post.

I cannot thank you enough mvikrant97, I was at my wits end pressing and holding buttons. I did download your batch file although I didn't use it I read it and instead ran my own commands but could you not perform this whole process automatically as follows:

:5
fastboot reboot fastboot
timeout /t 10 /nobreak
fastboot reboot recovery
pause
goto :menu

 

[HackT3k]

Nokia G10 TA-1334 is dead after performing factory reset from recovery.
It seems /SYSTEM partition was wiped out. How to write firmware on this phone?
Bootloader is locked, can not flash it even with testpoint!
Any ideas??

 

[LeeSeokmin]

This tool will solve your problem, just search for the explanation on YouTube.

Yes yes!

 

[mvikrant97]

Nokia G10 TA-1334 is dead after performing factory reset from recovery.
It seems /SYSTEM partition was wiped out. How to write firmware on this phone?
Bootloader is locked, can not flash it even with testpoint!
Any ideas??

no need to flash firmware just set your phone in fastboot mode and then type command in CMD

fastboot --set active=b

 

[HackT3k]

no need to flash firmware just set your phone in fastboot mode and then type command in CMD

fastboot --set active=b

fastboot --set active = b
fastboot: usage: unknown command active

No luck!

Sorted out, correct syntax was:
fastboot --set-active=b
Setting current slot to 'b'...
OKAY [ -0.000s]
finished. total time: 0.016s
Command worked, phone booted up. Thanks!!

 

[yosy1692]

I too had/have similar issues with the "waiting for device.."

I resolved it by removing all the drivers and then downloading what I believe is likely to be a more up to date version from here:

Get the Google USB Driver | Android Developers

The Google USB Driver is required to perform adb debugging on Windows with Google devices.

developer.android.com

I also downloaded their version of adb/fastboot in the standalone package from here:

SDK Platform Tools release notes | Android Developers

Android SDK Platform-Tools is a component for the Android SDK.

developer.android.com

Together these two resolved my "waiting for device..." issues and I can consistently get through to the Android "no command" screen.

My problem is also that the power plus volume up button no longer seem to work. I downloaded the reboot2recoveryv5-zip batch file and read the thread which produced it but it would appear the method no longer works either. I can, using "fastboot reboot fastboot", get the fastbootd menu to open but it has no option to exit back down into the recovery menu.

View attachment 5509453

Reboot to bootloader simply brings me back to the "FASTBOOT mode..." screen.

I contacted Nokia support and they were as much help as wet socks.
Although it does not help my situation they did suggest something which may help the OP:

****************************************************************************************************
In order to fix the issue that you face with your device please follow the steps below:

1. You should login to the Gmail (that is used on the device) on a PC.
2. Click on "Find your phone"
3. Choose the proper device from the list of devices that will appear. (These are the devices that are using the same Gmail account)
4. Confirm the password of the Gmail once again.
5. Click on "Consider erasing your data" >"Yes, erase"

After the final click a remote factory reset if performed and the device will loose the data unless it was stored in a cloud, but this will remove the pattern and the issue will be solved!
****************************************************************************************************

In my case I don't even have a Google account set up on the phone yet so that didn't help.

Since Nokia refused to help I am forced to turn to you guys for any help/ideas? In the meantime I continue to try various button combinations in desperation.

This is my first, and my last, Nokia. It's also my first new phone in a long time, is this type of factory reset prevention common among manufacturers? I ask as I consider my replacement for this phone if I can't ever manage to reset it.

After this screen please type fastboot reboot recovery and then you will get recovery screen

This TOTTALY WORKS!!!! Thanks guys for your excelent explanation! You only have to download updated drivers and to all the commands inside SDK Platform Tools Folder to make it works, I changed the name of folder to easily type the command

 

[shaaa0]

Wow, that worked!!!
To clarify (for anyone else) I typed "fastboot reboot recovery" whilst the phone was still on the screen I posted in my previous post.

I cannot thank you enough mvikrant97, I was at my wits end pressing and holding buttons. I did download your batch file although I didn't use it I read it and instead ran my own commands but could you not perform this whole process automatically as follows:

:5
fastboot reboot fastboot
timeout /t 10 /nobreak
fastboot reboot recovery
pause
goto :menu

thank you, this commands solved my issue.
While the phone in fastboot mode I copied and pasted the command but not worked till I reentered the command from:
fastboot reboot recovery
pause
goto :menu
then it shows the recovery menu without using any key, and I succeeded to rest Nokia G20 phone throw the menu.

 

[BlaezL]

I too had/have similar issues with the "waiting for device.."

I resolved it by removing all the drivers and then downloading what I believe is likely to be a more up to date version from here:

Get the Google USB Driver | Android Developers

The Google USB Driver is required to perform adb debugging on Windows with Google devices.

developer.android.com

I also downloaded their version of adb/fastboot in the standalone package from here:

SDK Platform Tools release notes | Android Developers

Android SDK Platform-Tools is a component for the Android SDK.

developer.android.com

Together these two resolved my "waiting for device..." issues and I can consistently get through to the Android "no command" screen.

My problem is also that the power plus volume up button no longer seem to work. I downloaded the reboot2recoveryv5-zip batch file and read the thread which produced it but it would appear the method no longer works either. I can, using "fastboot reboot fastboot", get the fastbootd menu to open but it has no option to exit back down into the recovery menu.

View attachment 5509453

Reboot to bootloader simply brings me back to the "FASTBOOT mode..." screen.

I contacted Nokia support and they were as much help as wet socks.
Although it does not help my situation they did suggest something which may help the OP:

****************************************************************************************************
In order to fix the issue that you face with your device please follow the steps below:

1. You should login to the Gmail (that is used on the device) on a PC.
2. Click on "Find your phone"
3. Choose the proper device from the list of devices that will appear. (These are the devices that are using the same Gmail account)
4. Confirm the password of the Gmail once again.
5. Click on "Consider erasing your data" >"Yes, erase"

After the final click a remote factory reset if performed and the device will loose the data unless it was stored in a cloud, but this will remove the pattern and the issue will be solved!
****************************************************************************************************

In my case I don't even have a Google account set up on the phone yet so that didn't help.

Since Nokia refused to help I am forced to turn to you guys for any help/ideas? In the meantime I continue to try various button combinations in desperation.

This is my first, and my last, Nokia. It's also my first new phone in a long time, is this type of factory reset prevention common among manufacturers? I ask as I consider my replacement for this phone if I can't ever manage to reset it.

I've done the same thing but I'm still stuck on the < waiting for device > thing