Can't set Google Voice as Voicemail?

[Briankbl]

In phone settings, under voicemail provider, the only option I have is Voice Mail, there's no Google Voice option like they're used to be. I uninstalled and reinstalled Google Voice, went through setup, still no option under voicemail provider. All voicemails open with the standard phone app and it dials into voicemail...

Does anyone know what is wrong? Thanks.

 

[entropism]

The stock Samsung dialer will never show Google Voice voicemails. You still have to either use the Google Voice app for that, or the Google Dialer. Set it up with conditional call forwarding with your carrier and you'll be set.

 

[Briankbl]

The stock Samsung dialer will never show Google Voice voicemails. You still have to either use the Google Voice app for that, or the Google Dialer. Set it up with conditional call forwarding with your carrier and you'll be set.

It has shown in the stock dialer in the past. I think maybe the new Google Voice update broke something? Because after going through proper setup after reinstalling Voice, I can't get it to work at all. Stock phone app notifies me of voicemails, clicking that takes me to my dialer where I have to call in to check voicemails, and that sucks... How do you set up conditional call forwarding, within the Voice app? I've never had to do that before, and I've been using Voice since the beginning.

 

[Briankbl]

Again, to be clear, I'm not looking for Google voicemails in the stock dialer, like in hangouts. Open phone app, more, settings, scroll down to Voicemail - Service Provider. Normally, Google Voice is listed there as an option (instead of using your stock voicemail, you can select to use Google Voice for voicemail). This is what's missing. So every time I get a voicemail, it goes to the one where you have to DIAL into your voicemail! No voicemails go to Google Voice.

 

[entropism]

OK, I will repeat, because I must not have explained it properly:

You must set up conditional call forwarding. This is step #1, and it absolutely must be done.

Your carrier: T-Mobile Change carrier
Note: This feature does not work with T-Mobile prepaid phone plans.

Follow these steps to have your mobile phone use Google Voice for voicemail instead of your carrier's voicemail. You can always go back to using your carrier's voicemail later if you want, by entering another code. Learn more here.
Enter the following exactly as written, as if you are dialing someone:
**004*1(your area code & number here)#
Press "Send" or "Call" on your phone to dial that number. When you see the confirmation message on your phone, you are done!
Got an error? Learn more

So if your number was (123) 456-7890, you would dial **004*11234567890#

Step 2 - Go into your dialer settings and look for your call forwarding settings. You should see options there.

For always forward, select off. For the other three, put in your Google voice number.

There. Done. Should work perfectly now. You can view your voicemails in the Google voice app.

 

[Briankbl]

OK, I will repeat, because I must not have explained it properly:

You must set up conditional call forwarding. This is step #1, and it absolutely must be done.



So if your number was (123) 456-7890, you would dial **004*11234567890#

Step 2 - Go into your dialer settings and look for your call forwarding settings. You should see options there.

For always forward, select off. For the other three, put in your Google voice number.

There. Done. Should work perfectly now. You can view your voicemails in the Google voice app.

I appreciate the help, I'll do this later today when I have a chance. I will say, though, that these steps are ABSOLUTELY not necessary for my T-Mobile Galaxy S7 Edge. For some reason, my fiance's regular S7 won't use Google Voice. So again, I'll try these steps later for her, thanks!

 

[eJessica]

Hi,
I am having the same problem. I followed the instructions of dialing **004*1 (area code plus number) into my new T-Mobile Galaxy S7 phone and got: "the number you have dialed is not in service.
Have I followed the instructions incorrectly?
thanks for your help.

 

[Briankbl]

Hi,
I am having the same problem. I followed the instructions of dialing **004*1 (area code plus number) into my new T-Mobile Galaxy S7 phone and got: "the number you have dialed is not in service.
Have I followed the instructions incorrectly?
thanks for your help.

Don't forget the pound sign after your phone number. This method did work for my fiance's S7. I never had to go through all this with my S7 Edge, though.

 

[erikcave]

I have the same problem. I tried the code above and get this error:

Call forwarding
Connection Problem or invalid MMI code.

 

[B1gC72]

I had the same issue. Noticed recently I wasn't getting my Google Voice voicemails when my phone started telling me to install Verizon's visual voicemail to view my voicemails. Setting Google Voice also wasn't an option all of a sudden in the phone app, as it had been for years. I also noticed when I opened the new Voice app on my phone, it promoted me to pick a new Voice number, so the recent updates must have broken something.

Anyways, this is how I fixed it.

1) On a PC, go to voice.google.com (log in, if you aren't already)
2) Hit the menu button, scroll down, and select 'Legacy Google Voice' (should open in a new window)
3) In the new window, you should see your Voice number and then your cell number below that
4) You should see a link that says 'Activate Google voicemail on this phone'. Click that.
5) A box will open telling you to dial and call *71(Your Google Voice number)
6) You should be good to go, I placed a test call and it worked like it always had before except for an a couple extra rings before voicemail kicked in.

I also did the following to get it to go straight to voicemail after the normal number of rings...

Under your cell number, hit 'Edit' > 'Show Advanced Settings' > 'Forwarding Options' > Select 'Go straight to voicemail' > 'Save'

YMMV but I hope this helps someone. It certainly had me stumped for a couple days lol.

 

[coitus]

Call forwarding

I have a new SM j32 7T1 and it won't let me set call forwarding to anything but the pre-programmed MetroPCS voicemail everytime I put in my other phone number which I have two phones it says there's a network error which I don't think is an error I think it's the software will not allow me to put in a different number

 

[chrisinatx]

Yeah, I got that "Connection Problem or invalid MMI code" code too after typing in the **004... code. However, I was able to successfully set up forwarding to my Google Voice by following the second step of instructions given. (Note: I recently bought this Galaxy S7 unlocked, previously T-Mobile carrier and need to set Google Voice as my voicemail - it was all set up on my previous phone, so I've done everything in Google Voice to set it up, and I had to of course install Google Voice on my new phone). Anyway, here's the instructions for setting up Google Voice as my voicemail on Galaxy S7:
(1) Tap phone icon to open phone app
(2) Tap 3-dot menu upper right corner
(3) Select: Settings
(4) Under CALL SETTINGS section select: More Settings
(5) Select: Call forwarding
(6) As the other person's instructions stated: leave the "Always forward" setting turned off, but tap the other 3 settings ("Forward when busy", etc.) and enter your Google number. Voila, all calls that you don't answer, for whatever reason, will go to your Google Voice where the caller will record a message, and you'll receive it via your Google Voice app.