Question Children /high pitched voices filtered out during video calls. Can't hear children talking.

[Rahuld107]

During video calls (WhatsApp, google duo etc) can't hear kids voices but can hear adult voice clearly. Seems like the phone software is editing out high pitched kids voices in order to make adult voice clearer. This is making listening to kids impossible during any kind of video calls. Could be the "clear calling" feature working in background. Any fix available to stop this?

 

[synesthete]

I do meetings on Google Meet for work and sometimes the background noise filtering will filter out people. I have noticed that if mutiple people attempt to speak at the same time, some people will sometimes be completely silenced. It usually seems to give priority to the person that is speaking first.

I don't know if there is anyway to turn off the noise filtering. One this that might help is to make sure that people aren't speaking at the same time. I know that isn't always easy or fun with kids, though.

 

[niko26]

I don't know if there is anyway to turn off the noise filtering. One this that might help is to make sure that people aren't speaking at the same time. I know that isn't always easy or fun with kids, though.

That's very difficult with kids sometimes!

 

[smartin1492]

It happens with my kid too. He has a high pitched voice and the phone treats him like background noise. When his mom calls to say hi she cannot hear a word he says. Not if the phone is perfectly on his head, not if I hold it in front of his face, not if it is on speaker phone. The best you can do is report it as a problem using your phone and hope enough people complain that something gets done. Many people (probably without kids or family) joke that not hearing the voices of kids on phone calls is a blessing. Not so much when it is their mother who wants to talk to them.

 

[smartin1492]

During video calls (WhatsApp, google duo etc) can't hear kids voices but can hear adult voice clearly. Seems like the phone software is editing out high pitched kids voices in order to make adult voice clearer. This is making listening to kids impossible during any kind of video calls. Could be the "clear calling" feature working in background. Any fix available to stop this?

Try resetting the phone app cache and removing any case on the phone. Force stop the phone app by long pressing on it, then the exclamation mark, force stop. Then select storage & cache, clear cache. Then make a phone call and pretty much immediately have the tiny voice do some talking. Seems to have fixed my problem.

 

[Rahuld107]

Try resetting the phone app cache and removing any case on the phone. Force stop the phone app by long pressing on it, then the exclamation mark, force stop. Then select storage & cache, clear cache. Then make a phone call and pretty much immediately have the tiny voice do some talking. Seems to have fixed my problem.

Phone call works fine, the voice on video calls is broken

 

[Deleted member 3161822]

I have same problem on video calls

 

[tinhsoftware]

It happens on my wife pixel 7 too. I cannot hear my sons voice, sometimes his voice is very low.

 

[zgh2]

Same issue. Wife/grandparents couldn't hear my kids on video calls (Messenger, Meet, WhatsApp). I returned the phone because of this issue.