Colours are gone...only black and white

[asteca123]

Hi,
While configuring my new galaxy tab s6 lite, all the screens, icons, photos etc..changed from being in colour to black and white. I spent the last 2 hours reading and trying to restore the colours but i can’t. Can you help me? Thanks

 

[nwre]

You can try to see if color correction mode is turned on and set to grayscale...

Go to Settings > Accessibility > Visibility Enhancements > Color Correction.

If it's turned on and set to grayscale, it turns everything black/white

 

[asteca123]

You can try to see if color correction mode is turned on and set to grayscale...

Go to Settings > Accessibility > Visibility Enhancements > Color Correction.

If it's turned on and set to grayscale, it turns everything black/white

Thanks. I tried this and it didn't work. Any other ideas. Help please

 

[vgchat]

Did you try a factory reset? As long as you're logged into a google account, you should be good to go.

 

[asteca123]

Did you try a factory reset? As long as you're logged into a google account, you should be good to go.

Thanks. I'll try that...but why do I need to be logged on to Google? Will I loose all my data if I do a factory reset? Thank you

 

[vgchat]

Hi when you factory reset, it will wipe all settings to default as if you bought it brand new from the store (this is the intended result anyways). So it's likely to reset what was causing the black and white issue so long as it's software related. All of your apps will be uninstalled also. If it's a hardware failure this may require a repair shop.

As for being logged in, it allows you to sync your google data and back it up into "the cloud". For contacts, gmail, google photos etc. I suggested logging in before hand so that it could do that.

All you would have to do is log back in after a factory reset to access the same stuff as if it were never gone.

 

[asteca123]

Hi when you factory reset, it will wipe all settings to default as if you bought it brand new from the store (this is the intended result anyways). So it's likely to reset what was causing the black and white issue so long as it's software related. All of your apps will be uninstalled also. If it's a hardware failure this may require a repair shop.

As for being logged in, it allows you to sync your google data and back it up into "the cloud". For contacts, gmail, google photos etc. I suggested logging in before hand so that it could do that.

All you would have to do is log back in after a factory reset to access the same stuff as if it were never gone.

Thank you. The reset worked and I can now use my tablet.