com storage changes my contacts pictures

[Homeuser66]

Hi, on my Wife's Samsung Galaxy S4 (AT&T) Non-Rooted Phone. Her contact Pictures keep changing to a blank Picture. I went on line using a PC and went to her Google Contacts and her pictures of her contacts were there. So I thought it might be a Sync issue..tried syncing and it didn't work...tried restarting, that didn't work...I went to her Application Manager on her phone and cleared the cache and data on each of the following Apps and restarted after each time I cleared the app data/cache, till I found out which one was causing this issue..

CONTACTS

CONTACTS STORAGE

GOOGLE CONTACT SYNC

I don't know what causes this or how I can stop it from happening...I will have to preform this action every 1-2 weeks to correct it, only to have it change again...

I was wondering:

Does anyone else have this issue?
Do you know how to fix it?
Do you know why this keeps happening?

Aside from wiping out here phone and starting it from scratch, (Time consuming) I want to understand the cause behind it first...

Any ideas?

Thanks in advance!!!

 

[Colonel Sanders]

Hi, on my Wife's Samsung Galaxy S4 (AT&T) Non-Rooted Phone. Her contact Pictures keep changing to a blank Picture. I went on line using a PC and went to her Google Contacts and her pictures of her contacts were there. So I thought it might be a Sync issue..tried syncing and it didn't work...tried restarting, that didn't work...I went to her Application Manager on her phone and cleared the cache and data on each of the following Apps and restarted after each time I cleared the app data/cache, till I found out which one was causing this issue..

CONTACTS

CONTACTS STORAGE

GOOGLE CONTACT SYNC

I don't know what causes this or how I can stop it from happening...I will have to preform this action every 1-2 weeks to correct it, only to have it change again...

I was wondering:

Does anyone else have this issue?
Do you know how to fix it?
Do you know why this keeps happening?

Aside from wiping out here phone and starting it from scratch, (Time consuming) I want to understand the cause behind it first...

Any ideas?

Thanks in advance!!!

Does she sync contacts from Facebook, or Twitter, etc?

 

[Homeuser66]

Does she sync contacts from Facebook, or Twitter, etc?

Yes....they all sync without any issues...she don't have to touch the phone and it automatically does this on it's own..I was thinking it had something to do with AT&T Address Book Sync...but not sure what it could be as COM STORAGE seems to have been the only thing that set it back to normal when I cleared the Cache and Data.....

 

[Colonel Sanders]

Yes....they all sync without any issues...she don't have to touch the phone and it automatically does this on it's own..I was thinking it had something to do with AT&T Address Book Sync...but not sure what it could be as COM STORAGE seems to have been the only thing that set it back to normal when I cleared the Cache and Data.....

It could very well be the AT&T program. Freeze it with TiBu, and see if it keeps the correct contact pictures.

 

[Homeuser66]

It could very well be the AT&T program. Freeze it with TiBu, and see if it keeps the correct contact pictures.

Thanks will do...I'll test that out when I get home..

 

[Homeuser66]

Update: Moderators can close this post. The issue has been resolved. It was a system upgrade that went OTA and had glitches. Had to do a re-install of the OS and factory reset...now everything is perfect...