**UPDATE**
So I have had both the car wireless charger and the Mous case for my P5 for nearly a week now and I have come across a charging issue. I emailed Mous customer support about it and got a reply today, which to be honest, does not really help me and I think they almost admit that the Mous products are not all they are cracked up to be. They refer to iphone (which certainly does not help me).They have offered a full refund, but I am going to do some more testing myself, as I have a 2 hour drive to do tomorrow and I "think" the issue I am having is to do with me using Android Auto (Google Maps) wirelessly in the car whilst charging, I'm not exactly sure yet, but I am not replying to them until I have done this final test. I am going to use wireless Google Maps for half of my journey with the P5 on the charger and the other half with the phone just sitting on the charger charging with no Google Maps on.I have copied and pasted their reply below, my original message to them, is at the end of their reply, so read this first before reading their reply and possibly give me your thoughts ?
Hi Bobby,
Thanks for reaching out to us and I’m so sorry to hear that you’ve had some issues with your Wireless Charger.
I've had a word with our tech wizards, and they have suggested that you please see possible troubleshooting advice for your phone not charging correctly below:
1. For Apple users: Apple is frequently updating their firmware, which affects the wireless charging system. Therefore some of Apple's own updates could make wireless charging worse or better while they are tuning the software.
2. Wireless charging works by transmitting power from one coil of wire to another, however, the alignment of these coils is very important to transmit the power efficiently. Please make sure that your phone (even without a case) is positioned correctly and centrally, as this will improve charging time and efficiency.
3. Please ensure the voltage is set to the highest possible output to ensure your charger has the best chance of functioning through our case. Some wireless chargers will not have enough power to transmit power to the phone with a case on so make sure you are using a wireless charger that has power from the mains or uses a high-quality USB adaptor supplying more than 1.2 Amps.
4. We will soon be launching Mous wireless charging accessories which are designed to work seamlessly with our cases and will perfectly auto-align the receiver and transmitter coils in the phone and charger.
However, I can appreciate that this is not relevant for everyone, so you are welcome to return your Car Mount if you still wish.
We look forward to hearing from you.
Best regards,
Richard
Customer Experience Advisor
Mous Products Ltd.
On Mon, 24 May at 1:28 AM , Bobby McLeish
wrote:
Hello, I have only had my Mous items for a few days. I think there is a issue with my charging pad. It seems to only charge my phone for about 5% and then stops, if I leave the phone attached to the charging pad, it starts to charge again after about 10 minutes and then repeats this. The charging pad itself is quite hot, I think the charging pad is turning itself off when it gets too hot, so I suspect the charging pad is faulty ? I am using the official Mous Pixel 5 case and also the cable and car charger plug which came with the charger. I have ensured that there is no hot air coming from the cars air vent (it is completely off). I think this needs to be replaced, can you get back to me on what to do about this ? Thanks, Bobby.