Connectivity issues with pixel 5

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mojorisin7178

Senior Member
Hi I have the pixel 5. I seem to be having serious connectivity issues with this phone. I have a replacement unit on the way. But I wanted to know if this is a common problem with this phone.
When I moved into my current residence I was using the nexus 6p and I have had every pixel xl in the line up to my current pixel 5. All phones were on Google Fi. I never had issues with connection till I got the 5. My wife's phone is the pixel 3a xl and she will have almost full service while mine has none at all.
It is weird. I will be on 5g then it will drop service and sometimes It will show that the phone has reception and say 5g but the little x is in the reception box. Signal spy will say I'm connected to TMobile but I get nothing. And yes we have decent 5g and strong lte here. As I said above my wife's pixel 3a xl gets almost full lte service. I don't know if it's because 5g is still new or if it's because of the downgraded processor maybe. Anyway is anyone else experiencing this? Does anyone have any possible solutions to this? I am thinking that maybe the phone is getting stuck on 5g when it should go to lte. So I am going to try shutting 5g off using the dialer menu.
 

mojorisin7178

Senior Member
uBreakiFix replaced my motherboard after it bricked about a month ago. Before that I had no problems at all. Now my proximity sensor is always on and I lose signal several times a day. A reboot helps, but only for a while.
Hey Jimsmith did you have issues with connectivity before they replaced your motherboard? Also I gotta be honest I know ubreakifix is a authorized repair shop but I was not impressed with their work. I had a new battery put in my nexus 6p and it did nothing to fix the problem I also had a new motherboard put in my galaxy s2 and I had problems with it. But go figure I went to a little shop near my house and had a new screen put on my note 2 and one of my galaxy s5's and it worked great with no problems. After my issue with the nexus 6p I have always gotten the extended device protection from fi. Now google fixes my issues. I recommend doing that.
 

JimSmith94

Senior Member
Jul 21, 2007
2,782
543
Midlothian, TX
Smart Watches
Android Wear
Hey Jimsmith did you have issues with connectivity before they replaced your motherboard? Also I gotta be honest I know ubreakifix is a authorized repair shop but I was not impressed with their work. I had a new battery put in my nexus 6p and it did nothing to fix the problem I also had a new motherboard put in my galaxy s2 and I had problems with it. But go figure I went to a little shop near my house and had a new screen put on my note 2 and one of my galaxy s5's and it worked great with no problems. After my issue with the nexus 6p I have always gotten the extended device protection from fi. Now google fixes my issues. I recommend doing that.
No problems at all prior to the motherboard replacement. I finally got around to calling the store that replaced it and they said to contact Google. They couldn't find the new motherboard's IMEI in their system so now I have to go back to the store to have them inspect it, create another work order, and put the IMEI into Google's shared database.

The motherboards are severely backordered. It took them 12 days to get the first one and they said it's months long now! I'm going to insist on a replacement, I just hope it won't be refurbished.
 

mojorisin7178

Senior Member
No problems at all prior to the motherboard replacement. I finally got around to calling the store that replaced it and they said to contact Google. They couldn't find the new motherboard's IMEI in their system so now I have to go back to the store to have them inspect it, create another work order, and put the IMEI into Google's shared database.

The motherboards are severely backordered. It took them 12 days to get the first one and they said it's months long now! I'm going to insist on a replacement, I just hope it won't be refurbished.
How long you have the phone? There is a 1 year RMA I believe. But be careful I only have this phone for 2 months and they tried telling me I had to pay a deductible for my device protection. I had to say wait a minute device protection is for when you make a.mistake and cause issues with the phone like when I dropped my pixel 3a in a bowl of soup woopsie that's my fault not there's. But my pixel 5 came out of the box went into a speigen cases.with a speigen screen protector and stayed that way. I didn't drop, bang, smack,drop in water or anything else. Therefore I want a manufacturer warranty not device protection.
I only know because my wife is in customer service and she always says the more you are a **** the more you get what you want. So I tried that and I was respectful but 5old them how I feel and got what I believed I deserve. I think they call that being assertive or something right?
Did you get the phone from Google store or from Fi or one of the carriers or a third party seller? Because that matters too. Good luck I hope you get it sorted out brother.
 

JimSmith94

Senior Member
Jul 21, 2007
2,782
543
Midlothian, TX
Smart Watches
Android Wear
How long you have the phone? There is a 1 year RMA I believe. But be careful I only have this phone for 2 months and they tried telling me I had to pay a deductible for my device protection. I had to say wait a minute device protection is for when you make a.mistake and cause issues with the phone like when I dropped my pixel 3a in a bowl of soup woopsie that's my fault not there's. But my pixel 5 came out of the box went into a speigen cases.with a speigen screen protector and stayed that way. I didn't drop, bang, smack,drop in water or anything else. Therefore I want a manufacturer warranty not device protection.
I only know because my wife is in customer service and she always says the more you are a **** the more you get what you want. So I tried that and I was respectful but 5old them how I feel and got what I believed I deserve. I think they call that being assertive or something right?
Did you get the phone from Google store or from Fi or one of the carriers or a third party seller? Because that matters too. Good luck I hope you get it sorted out brother.
I bought it last November from Best Buy. Google had no problem fixing it under warranty for being bricked, and the warranty still lasts for a year from purchase. I have sent the requested information to Google and am waiting for the replacement authorization to complete and my hopefully new phone to ship.