Constant switching between 3G and 3G+, kills internet

[johnnymatrix]

Hi everyone,

I have an omnia 7 on contract with Optus here in Australia. I have had it for a few days now and I've found the data connection to be very patchy, even though I have full reception where I live.

I have noticed the connection icon switching between 3G and 3G+ pretty much constantly when I'm using it.

This is basically what is happening as I try it at the moment:

- Icon says 3G.
- Tried to load the Optus website and the icon changed to 3G+ and the progress bar is just hanging there, wont go any further.
- Icon has changed back to 3G, still hanging.
- Try to load again, now it has changed to 3G+ and the site loaded.
- Icon has changed back to 3G.
- Clicked a link on the website and the icon changed to 3G+, page loaded fine.
- Icon changed back to 3G.
- Tried to load the facebook app, "Unable to connect to Facebook. Please try again later.
- Trying to load optuszoo.com.au again, icon says 3G.. just hanging there again.
- Icon has changed to 3G+, still hanging.
- Icon has changed to 3G, still hanging.

Could this be a fault with my phone? I'm in an area of strong reception, it shouldn't have a problem getting a steady 3G+ connection (I used to have a HTC Diamond which always had a strong HSDPA signal). I can only guess that every time it switches from 3G to 3G+ it loses the connection, which stops things from loading & syncing. Is there anything I can try here before I take it back to the store? I do not have the new firmware, and don't particularly want to try messing with it if I have to return it.

 

[Antiskunk]

Every Omnia 7 has this problem (as far as I'm aware). It's a connectivity bug with Windows Phone, hopefully it will get sorted in the coming update.

 

[Cruzer1]

Hi everyone,

I have an omnia 7 on contract with Optus here in Australia. I have had it for a few days now and I've found the data connection to be very patchy, even though I have full reception where I live.

I have noticed the connection icon switching between 3G and 3G+ pretty much constantly when I'm using it.

This is basically what is happening as I try it at the moment:

- Icon says 3G.
- Tried to load the Optus website and the icon changed to 3G+ and the progress bar is just hanging there, wont go any further.
- Icon has changed back to 3G, still hanging.
- Try to load again, now it has changed to 3G+ and the site loaded.
- Icon has changed back to 3G.
- Clicked a link on the website and the icon changed to 3G+, page loaded fine.
- Icon changed back to 3G.
- Tried to load the facebook app, "Unable to connect to Facebook. Please try again later.
- Trying to load optuszoo.com.au again, icon says 3G.. just hanging there again.
- Icon has changed to 3G+, still hanging.
- Icon has changed to 3G, still hanging.

Could this be a fault with my phone? I'm in an area of strong reception, it shouldn't have a problem getting a steady 3G+ connection (I used to have a HTC Diamond which always had a strong HSDPA signal). I can only guess that every time it switches from 3G to 3G+ it loses the connection, which stops things from loading & syncing. Is there anything I can try here before I take it back to the store? I do not have the new firmware, and don't particularly want to try messing with it if I have to return it.

I've got the same phone and on the same carrier and I can't say I have experienced these problems. I've had my phone since october last year and its been working flawlessly when there's a good signal.
When it switches between 3G and 3G+(H), it usually just means the download speed is varying between those 2 standards (i think 3G = about 3Mbits/s, and 3G+/H is about 7Mbits/s).
Only thing I can suggest is turn off your phone, make sure your sim is inserted properly as well as battery, and turn it back on.
If you were on a different carrier with your old HTC, it might be Optus' coverage.

 

[johnnymatrix]

I've got the same phone and on the same carrier and I can't say I have experienced these problems. I've had my phone since october last year and its been working flawlessly when there's a good signal.
When it switches between 3G and 3G+(H), it usually just means the download speed is varying between those 2 standards (i think 3G = about 3Mbits/s, and 3G+/H is about 7Mbits/s).
Only thing I can suggest is turn off your phone, make sure your sim is inserted properly as well as battery, and turn it back on.
If you were on a different carrier with your old HTC, it might be Optus' coverage.

I was on Optus previously, I dropped into the optus store yesterday and they had me on the phone with support. We tried my sim in a different phone and determined it's my handset that is the problem. As the poster above you mentioned, it's probably a firmware issue... but I'm not going to risk waiting for the new firmware to come out because I only have another week to be able to get a replacement.

 

[c2d]

Had such issues but after I changed my Provider my 3G+ signal ist stable.

 

[mei_liberi_fatali]

Hour handset is being 'elevated' to HSDPA when your using your connection.
When its idle, it will drop back to 'standard'

My handset does this, but i am not getting the data issues your experiencing.
In addition, both my old HTC handsets used to do this, tho the icon actually showed [H] for HSDPA (Windows Mobile 6.1 and 6.5)

Hard reset your Omnia And/Or send it off for repair/replace

(I am with Optus too)

 

[samy galy s]

I'm having the same problem.
I've got a Samsung Galaxy s on Optus.
Constantly changes from 3G to HSDPA, looses connection every time, very hard to use apps that use the Internet.
Seem's to be an optus problem as this is happening with different types of handsets.
Maybe an option where you can select 3G or HSDPA only is needed, they have a GPRS or 3G only option so i don't see why they cant have this aswell.

 

[johnnymatrix]

Hard reset your Omnia And/Or send it off for repair/replace

Yep I ended up taking it back and getting a replacement, but the replacement has the same problem... so it's either software related or network related.

 

[Gp.]

I can confirm this issue too.
It's REALLY annoying.

Is there any temporary fix? I hate this device for the most part, but I love WP7.

 

[frblckstr1]

I have less problems when I have the phone's sync set to hourly, then it happens maybe once a month that I can't connect with data.

When I had de sync set to manual I almost daily had to reset the phone to get the data connection back, now its on hourly sync again and no problems in the past week..

 

[b_222]

Hi everyone,

I have an omnia 7 on contract with Optus here in Australia. I have had it for a few days now and I've found the data connection to be very patchy, even though I have full reception where I live.

I have noticed the connection icon switching between 3G and 3G+ pretty much constantly when I'm using it.

This is basically what is happening as I try it at the moment:

- Icon says 3G.
- Tried to load the Optus website and the icon changed to 3G+ and the progress bar is just hanging there, wont go any further.
- Icon has changed back to 3G, still hanging.
- Try to load again, now it has changed to 3G+ and the site loaded.
- Icon has changed back to 3G.
- Clicked a link on the website and the icon changed to 3G+, page loaded fine.
- Icon changed back to 3G.
- Tried to load the facebook app, "Unable to connect to Facebook. Please try again later.
- Trying to load optuszoo.com.au again, icon says 3G.. just hanging there again.
- Icon has changed to 3G+, still hanging.
- Icon has changed to 3G, still hanging.

Could this be a fault with my phone? I'm in an area of strong reception, it shouldn't have a problem getting a steady 3G+ connection (I used to have a HTC Diamond which always had a strong HSDPA signal). I can only guess that every time it switches from 3G to 3G+ it loses the connection, which stops things from loading & syncing. Is there anything I can try here before I take it back to the store? I do not have the new firmware, and don't particularly want to try messing with it if I have to return it.

I have the exact same issue with my HTC Mozart. The signal constantly keeps changing between 3G and HSDPA when I'm in an area that has stable strong reception.

This causes the same DNS issues as stated in IE in which websites fail to load until you refresh them a number of times.

To me it appears that its an issue with IE and the way WP7 calculates and handles the signal. Can anyone confirm if Microsoft have confirmed that there are issues with IE and the signal and when this will be fixed?

 

[Syaoran]

I don't know if in my case it's related to the same problem, but on my operator's network it's mostly E and 3G.

After a few times of checking my email, getting the People Hub updated or surfing once in a while, I don't get a connection anymore, except when connecting via wifi.

This is a very annoying problem and the only way to get it back is turning the device off and on daily basis, sometimes even a few times a day D:

 

[VonCrisp]

I have the same issue ever since I updated the firmware. At first I thought that it is broken internally but it seems to be a universal problem.

Firmware: 2424.11.2.3
Radio: 2424.11.2.2
bootloader:5.2.1.4

Does anybody want to escalate this issue to MS and Samsung? (I understand that several countries are reporting this)

 

[3lliot]

Same problem - HTC One X on Optus.

My phone seems to spend most of its time deciding whether to use 3G or HSDPA, during which time my webpage downloads stop, I can't connect to facebook ("Connection lost - tap to retry"), I can't search Google, etc. etc.

I wouldn't mind if it got on with the job in the meantime, but while it's flicking backwards & forwards between networks I can't seem to get any data down (or up).

Really, really, really annoying. I didn't notice it on Telstra, but I had a different phone (HTC Desire). From the looks of this thread though it's network-related, not phone-related.

 

[mrskotnjak]

Does anybody have problem while calling someone, and when line establishes, there is only silence and dropped call. I had that problem, and I solved it by forcing phone to use only 3G. To do this, go to Diagnosis, and enter *#2263#, then if you want only 3G enter ''WCDMA Band Preference'' - ''WDCMA All'', or for EDGE ''GSM Band Preference'' - ''GSM All''. Automatic speaks for itself. I use 3G all the time, and no more dropped calls. Maybe this could help with 3G -> 3G+ shifting. Only downside is that when there is no 3G signal, you wont get signal at all.

 

[Tigress]

Same problem - HTC One X on Optus.

My phone seems to spend most of its time deciding whether to use 3G or HSDPA, during which time my webpage downloads stop, I can't connect to facebook ("Connection lost - tap to retry"), I can't search Google, etc. etc.

I wouldn't mind if it got on with the job in the meantime, but while it's flicking backwards & forwards between networks I can't seem to get any data down (or up).

Really, really, really annoying. I didn't notice it on Telstra, but I had a different phone (HTC Desire). From the looks of this thread though it's network-related, not phone-related.

Same problem, and this give it to me lots of problems with the battery...

 

[Necroer]

If you love WP7, you should see WP10.