Cracked Camera Glass. Another build quality issue?

[jackwu95]

I've had my One from Rogers Canada since launch day last Friday.
I've been reading all the issues here about the build qualities of this phone. Mine has a hair gap on the top and the screen also rises slightly at the top edge. I've decided that these were ok and happily used my phone with great care.

No I do not have a case, and neither did I use a case for my previous Samsung Infuse which I used 2 years without dropping it ever.

Today when I turned my One over, the camera glass was cracked! It looks like it got hit somewhere and just gave in. Seems pretty impossible as the rest of the phone is in perfect condition without a single scratch. I keep the phone in my pocket top down, screen facing inwards as I always have in the last few years.

This is so frustrating...I'm afraid if I get an exchange I'll end up with one or more of the several build issues that people have been seeing.

 

[insomnia]

You will get an exchange for a damaged phone that was caused by you (intentionally or unintentionally) ? They should kick you out of the store for asking that or hang up on you if you call to simply get it exchanged without paying for the damage.


People these days .....

 

[gtg465x]

Probably wasn't a high impact hit. You probably leaned on the corner of a table or something without realizing it and the pressure from the corner was focused all on that point.

 

[jackwu95]

The do not believe that I should be held responsible for this glass. It should point to the fact that the glass might have been fractured slightly so that slight pressure pushed it in from the beginning.

The argument is that I have used this phone for 3 days, taking exceptional care of it, and ended up with a cracked camera glass as opposed of my previous phone, which I used for 2 years and doesn't have a dent in its plastic, let alone cracked glass.

Also, why be so offensive Mr insomnia? Is the fact that the One's build quality is way lower than expected hurting your fanboy heart?

 

[jeeptrash]

Probably be a great time to buy a case, don't you think?

Sent from my HTC One using xda app-developers app

 

[stesa]

it seem like has been hit by a bullet , maybe HTC One saved your life !

 

[EnIXmA]

Feel sorry for you bro. I am getting a leather pouch this weekend to avoid any damage to my One

Sent from my Nexus 10 using XDA Premium HD app

 

[Element515]

even if you didn't do this, You're going to have a hell of a time proving it. You very well could have just leaned on it too hard during the day and put pressure on the glass. You need a real friendly service rep to accept the possibility there was a previous fracture

 

[mettleh3d]

10 years ago if this were a psp or gameboy we all knew we were sh1t out of luck and that it was our own fault. We "deserve" nothing.

Clowns

 

[jackwu95]

10 years ago if this were a psp or gameboy we all knew we were sh1t out of luck and that it was our own fault. We "deserve" nothing.

Clowns

Times have changed, customers expect more because companies are providing more. If I can get better quality service why would I settle for less?

Also, phones shouldn't be designed with cases in mind. I shouldn't need to have a case for my phone to prevent camera glass shattering through normal daily use.

I'm heading back to the store tomorrow and see if I get a nice rep to help me. I'll let you guys know

 

[mettleh3d]

Times have changed, customers expect more because companies are providing more. If I can get better quality service why would I settle for less?

Also, phones shouldn't be designed with cases in mind. I shouldn't need to have a case for my phone to prevent camera glass shattering through normal daily use.

I'm heading back to the store tomorrow and see if I get a nice rep to help me. I'll let you guys know

Are you 14?

 

[thegregulator]

Are you 14?

Move along. For all we know OP may have raised an important point. Just because you don't believe him doesn't mean he's at fault. If you don't have anything relevant to contribute then beat it.

OP, keep us posted. I haven't run across anything like that with my device. Do you use the phone to the point where it gets quite hot?

Sent from my HTC One using xda premium

 

[EG8196]

Are you 14?

If he is 14, you must be 3

 

[fidelcstrl]

You're not the only one having this problem. One guy on a french forum had exactly the same thing, he couldn't explain it.

Here's his picture of the cracked camera lens :

 

[jackwu95]

Move along. For all we know OP may have raised an important point. Just because you don't believe him doesn't mean he's at fault. If you don't have anything relevant to contribute then beat it.

OP, keep us posted. I haven't run across anything like that with my device. Do you use the phone to the point where it gets quite hot?

Sent from my HTC One using xda premium

Thanks! Don't worry though, I'm trying to point out this problem and see if anyone else has similar experiences and we can pinpoint an issue.
I don't game on phones at all, so my device usually stays quite cool. It does warm up a bit after ~10 minutes of screen time but I doubt that could cause any issues.

You're not the only one having this problem. One guy on a french forum had exactly the same thing, he couldn't explain it.

That is interesting, thanks for sharing this, I'm looking out to see if anyone else is seeing this.

Just in case this starts happening more, my phone is from batch FA346W
Was raining the whole day today so didn't go to the store, will update once I do

 

[Hunt3r.j2]

Hm, might have been that the phone got hot enough to make the metal expand faster than the glass....

 

[xSp0r3x]

Not that I doubt you on for your mishap. But knowing Rogers and their ways - my family has been with them since they were still AT&T - you will need hell of a lot of explaining to convince the CSR to make them comply to your exchange request. And online sources won't make much of a statement in their mind. Try play the loyalty card and plead for forgiveness.

As to the picture above, it seems more like an impact hit as the glass seems to fracture in the center of the piece and the cracks don't extend to the edge.

 

[TPA_Droid]

Looks like the phone was abused. Hope you have Insurance because that is definitely not a warranty issue

Sent from my HTC One S using Tapatalk 2

 

[simba2585]

Hi OP,

not meaning to be patronising but the glass is more brittle than the casing with lower impact resistance. so a load that might not necessarily damage the casing will more than likely damage the glass. the chances that the damage is simply contained to the glass region though is odd and one would expect there to be at least some signs of wear/ scratches etc even close to this region as in a typical case.

the main thing is how it happened which appears to be the mystery and the exchange will ultimately be based on this. looking at your picture it looks like an impact dead on the centre of the glass from the outside in. hard to be totally certain considering your pic.

i cant think of a viable scenario though other than something along the lines in my first paragraph considering the metal is in perfect condition.

i would just tell them what you have stated.

 

[nab195]

Hi OP,

I had exactly the same problem. My unit was only a day old with not a single blemish anywhere on the handset besides the crack on the camera. In fact I'm fairy certain it cracked whilst resting on my table which I found to be very odd. Anyway I did manage to get a replacement with very little hassle.

A note to some other users:

In an incident such as this the consumer is entitled to a refund or replacement or a repair depending how old the item is since purchase. There is even further statutory protection specifically under the sale of goods act. This is an expensive (£500) phone and as such it's quality and durability should be commensurate to the price paid. Thus if the OP can establish the crack happened without having dropped the phone or damaging the phone in some other way then he will be entitled to a replacement which seems likely as there are no other scratches or dents anywhere else on the unit.

I am open to listening to others' opinions but should stress that I am a lawyer and therefore am quite knowledgable on matters such as this.