Cracked internal screen!

[zolo111]

So I got the xperia z (C6602) as a gift a month ago. I was happy with the device, till a few days ago I took the phone out of my pocket to find the screen (the inner one) cracked in the middle!! The upper portion of the screen doesn't respond to touch, while the lower portion works fine. I took the phone to SONY repair center over here in Saudi Arabia, and they denied fixing it under warranty. I was told they can't fix the screen, and my only option is to swap it for a new one and the price is 450 US dollars.
I was wearing a pair of Caterpillar Workwear Essentials Trademark Trousers and the phone was inside of right front pocket, didn't drop the phone or anything! I'll upload some pictures.

I had an xtremeguard screen protector on the screen; no cover. I was looking online for a cover a few days ago though

Edit: pics

I spoke to their manager, and he said that it's possible to break the internal screen without breaking the outer one if you press on it with your finger!!!!!

I'm not accepting NO for this BS! I'll take it up with whoever till I get this resolved. I have a family member who's traveling to the US next month; I think I'll have him take it with him to a US based repair service and have them look at it. If it's anything like APPLE, they'll fix this, right?

 

[redandwhitearmy]

Such bad luck :/ BTW have seen many cases now... internal screen breaks but outer glass is not even cracked... maybe internals are more brittle

EDIT : Saw ur pics... well looks like sony should replace your phone.... just say u dont know anything about this ... just touchscreen stopped responding while u were using it... threaten them that u will sue them if they dont replace....

 

[ginzon]

So I got the xperia z (C6602) as a gift a month ago. I was happy with the device, till a few days ago I took the phone out of my pocket to find the screen (the inner one) cracked in the middle!! The upper portion of the screen doesn't respond to touch, while the lower portion works fine. I took the phone to SONY repair center over here in Saudi Arabia, and they denied fixing it under warranty. I was told they can't fix the screen, and my only option is to swap it for a new one and the price is 450 US dollars.
I was wearing a pair of Caterpillar Workwear Essentials Trademark Trousers and the phone was inside of right front pocket, didn't drop the phone or anything! I'll upload some pictures.

Well that seems to be a Big bad luck for you.. Internal crack cannot be coz of any fall.. Doesn't seem to me of how the external remains intact on falling n just damaging the internal...
Check with any other service center of sony.. just in case..

 

[SalamiQueen]

Sorry to hear That makes me really worry about mine! Do you have a case or anything?

Not sure if this is worth checking to see if there are any spare parts available too? http://rounded.com/xperia-z-l36h/#ty;pagination_contents;/xperia-z-l36h/

 

[OsiBasi]

You know what you should do right? Take this up their ass. Take it up to court. If there's no problems on the outer screen. You actually have a case.

Tell them you got it like that straight of the box

 

[decadan1977]

The glass is flexible. But don't think the innards are as forgiven. Sounds like it has bent ever so slightly stressing the insides. Bad luck either way.

Sent from my C6603 using xda premium

 

[alex3305]

Most of the time a screen is broken (either with or without breaking the glass) it's the user's fault. I've had it only once with my Dell Streak and it was probably my fault considering the enviroment I was in (indoor swimming pool with very high humidity and temperature).

So, just bad luck.

 

[metcard]

on the left side of the phone, just below the charge pin connectors, almost exactly where your screen is cracked, it appears as if though there is something behind the screen, maybe a mount or something sticking upwards and putting pressure on the panel from behind.
If I apply pressure on the left side of my screen where your phone is cracked, the screen gets those funny colors which lcds get when you apply pressure on them. Not much pressure at all is needed either.
I'm going to assume your crack is due to a design flaw with how they mounted the LCD panel.

 

[Geminiu]

screen (the inner one) cracked in the middle!!

Just to be sure... there is no "inner screen", its only touch screen and LCD but you need to replace both of them, cant be replaced separately.

 

[SmallsXD]

Just to be sure... there is no "inner screen", its only touch screen and LCD but you need to replace both of them, cant be replaced separately.

And why not separately? Sony Design? Cause I have had my digitizer replaced on another phone without changing the LCD panel.

 

[Imdking]

And why not separately? Sony Design? Cause I have had my digitizer replaced on another phone without changing the LCD panel.

He doesn't know what he's talking about.

 

[MAkS1]

Exactly on the edge below the charge connectors I have a small crack as well! It's really tiny but exactly on the same spot at the edge! Didn't drop the phone as far as I know.. I hope it doesn't develop the same way...

EDIT: FALSE ALARM! It's just a deep scratch, I'm sorry for the panic. It's a perfect straight tiny scratch in the screenprotector...

Sent from my C6603 using xda app-developers app

 

[decadan1977]

http://www.etradesupply.com/oem-sony-xperia-z-l36h-lcd-screen-and-digitizer-assembly.html 1 piece according to many spare part sites.

Sent from my C6603 using xda premium

 

[Geminiu]

And why not separately? Sony Design? Cause I have had my digitizer replaced on another phone without changing the LCD panel.

Please... i have replaced so many touches and LCDs, you cant even imagine the number! And its not about Sony design, its just beacuse the phone is build like that and its not the only one(T, P, S, J, Arc, Active and more) ... In some cases its possible to buy them separatley but still original part is made from one piece...

 

[SmallsXD]

Please... i have replaced so many touches and LCDs, you cant even imagine the number! And its not about Sony design, its just beacuse the phone is build like that and its not the only one(T, P, S, J, Arc, Active and more) ... In some cases its possible to buy them separatley but still original part is made from one piece...

T,P,S,J, Arc, Active....so basically...Sony design then?

 

[decadan1977]

Put the handbags away. It's 1 part end of story.

Sent from my C6603 using xda premium

 

[reptile64]

The glass under the shatter proof sheet is broken and it contains the touch digitizer on it, that's why you can't use the upper part, the LCD panel cannot break like this, if the LCD panel was broken the upper part would be a single colour or a distorted image, the bad thing is that you have to replace the whole screen....