Crashing every few minutes

[eazyg]

My first post here. I've been lurking and learning for a year or more and this is the most knowledgeable place I know of.

I have the att version of this tablet and I am having serious crashing issues. I can use an app for about 20 minutes or so and it will blue screen and restart itself. After it happens once it will do it every few minutes until I leave it alone for a while. Sometimes I need to hard restart it and sometimes it will restart on its own but the screen doesn't come on. Only sound. As far as I can tell it's not overheating and this will happen even if I install nothing from the play store and just use the factory apps.
I have reset to factory many times and reinstalled the firmware with kies and that didn't help. I have returned the tablet to att for a replacement and I have the same problem with the replacement. I'm past the 14 days now and would need to return to Samsung but I don't want to do that if there is something I can do on my own.
Anyone else having these issues or can point me in the right direction to fix this?

Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

 

[joscwy]

I am sad to say that I am experiencing the same issue. I have noticed that I experience the issue more when playing games and / or when there is a lag in data transfer in an application. I can tell this usually when playing a game that is synchronized with the server I will experience the blue screen of death and when I restart and load the game again the game is several moves behind where I actually was. I usually don't experience this error in a lot of other applications especially word processing applications, but I have noticed that it is an issue. I assume its software related, and though it is frustrating, I'm glad to know I'm not the only one.

For a short time I thought that it was related to frequent use of the touchscreen, but I'm not sure that this is true. I don't feel like mine restarts once every 20 minutes.

Sadly I have not found a solution to the problem. Any help would be greatly appreciated. If anyone needs any logs or system information; if you can tell me how to send it I would gladly send it.

Sent from my SAMSUNG-SM-P907A using XDA Free mobile app

 

[eazyg]

Yes. It is very nice to know I'm not the only person having the issue.
20 minutes is really more of an average. Sometimes I can go longer without an issue but it is guaranteed it will crash.

You bring up a great point that I didn't notice. It is more frequent when it is an app that uses a lot of data.

Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

 

[ShadowLea]

No such issues on the international P905... Not in any of the games I play (It does 6 hours straight without issue) nor in data-heavy apps.

So it's likely AT&T-branded related.

 

[Big Dawg 23]

My ATT version occasionally has a few apps that crash. I just restart and usually it's good. It is the same apps that do it so I don't thinks it the tablet.

 

[Earthdog]

I am experiencing the same thing on my P907. Can't seem to nail down the culprit.

 

[Isun]

Are any of you that are having this issue rooted?

 

[Earthdog]

Are any of you that are having this issue rooted?

I am but I believe I saw this happen before I had rooted. Its odd its never rebooted when I am using anything. It seems to happen when its idle./

Jeff

 

[Isun]

I am but I believe I saw this happen before I had rooted. Its odd its never rebooted when I am using anything. It seems to happen when its idle./

Jeff

I had the same issue then realized it was connected to Knox. I had 'Frozen' all Knox connected apps after I rooted an thought that might be it. I did a new root and it worked fine till I installed SuperSu which was not the issue specification but rather the fact that it disables Knox during the installation. I did one more clean wipe then when I rooted this time I just left Knox alone and I have had zero random reboots or crashes and I have not tripped Knox.

 

[joscwy]

No, no root. Stock. I have minimised the frequency by switching from samsung keyboard to the swipe keyboard but it still occurs.

Sent from my SAMSUNG-SM-P907A using XDA Free mobile app

 

[eazyg]

It happened when it was stock and it happens rooted. It's gotten to the point now that I went back to my iPad. I'm not liking the iPad since I've switched but I just can't use the note with it crashing all the time. I don't know what else to try.

Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

 

[muzzy996]

I've seen a report or two about stability issues related to micro USB cards. If any of you are using one it may behoove you to try shutting down, removing the card and running without it for a while just to rule that out. Sometimes a corrupted card can do it when an application writes or reads from a particular location of the card. It's worth a shot.

 

[dhu6719]

Mine doesn't crash. But I feel it freezes occasionally. Itis actually subtle, but I can feel it. Especially, I certainly feel that my note 3 runs more smoothly then the note pro 12.2. Mine is a wifi version. Has anyone else got the same feeling? How can I optimize the device?

 

[dodo99x]

Mine doesn't crash. But I feel it freezes occasionally. Itis actually subtle, but I can feel it. Especially, I certainly feel that my note 3 runs more smoothly then the note pro 12.2. Mine is a wifi version. Has anyone else got the same feeling? How can I optimize the device?

Do you use a microsd card? Most cards are really slow compared to internal memory. The Note Pro seems to install whatever it can on External-sd when adding a new app. Go into application manager to move all apps back to internal storage. See if that helps with the stutters and freezing.

Sent from my SM-P900 using Tapatalk

 

[dhu6719]

Do you use a microsd card? Most cards are really slow compared to internal memory. The Note Pro seems to install whatever it can on External-sd when adding a new app. Go into application manager to move all apps back to internal storage. See if that helps with the stutters and freezing.

Sent from my SM-P900 using Tapatalk

All my apps are installed internally. I got some time to run the benchmark tests and the scores all seemed to be normal. However, in Antutu, the memory score of the note pro is about 60% of the score of note 3. Could the memory be the reason for the stutters?

 

[eazyg]

So I called Samsung and I am sending it in for repair. As I said in my first post I already swapped for a new one at att and I have the same results so I'm not thrilled about sending this in just to have the same issues with whatever they send back to. Be it a new tablet or if they say mine is fixed. I didn't pay over $900 for something I can't use so I will get this resolved one way or another. I will report back when it's returned to me.

Sent from my SAMSUNG-SM-G900A using XDA Free mobile app

 

[Earthdog]

I think I may have licked it and not really sure why but I've gone from a dozen crashes a day to zero for the last few days. I went into Kies and did a Firmware Upgrade and told it to completely wipe out all of my data. It downloaded the firmware and reinstalled, I rerooted restored everything from Titanium Backup and its all good so far... Something to consider

 

[nraffloer]

I am sad to say that I am experiencing the same issue. I have noticed that I experience the issue more when playing games and / or when there is a lag in data transfer in an application. I can tell this usually when playing a game that is synchronized with the server I will experience the blue screen of death and when I restart and load the game again the game is several moves behind where I actually was. I usually don't experience this error in a lot of other applications especially word processing applications, but I have noticed that it is an issue. I assume its software related, and though it is frustrating, I'm glad to know I'm not the only one.

For a short time I thought that it was related to frequent use of the touchscreen, but I'm not sure that this is true. I don't feel like mine restarts once every 20 minutes.

Sadly I have not found a solution to the problem. Any help would be greatly appreciated. If anyone needs any logs or system information; if you can tell me how to send it I would gladly send it.

Sent from my SAMSUNG-SM-P907A using XDA Free mobile app

im having the same problem. it occurs almost always when im playing games. I thought this device's hardware was top notvh for a tablet but it can only run on the lowest quality settings of most games. im very disappointed.

 

[geekoo89]

I experience this too, but it usually happens when the cover is open and it's on the back side of the device, it sometimes interact with magnetic sensor (some little movements of the case) and causes soft-reboot.
Nothing happens if cover is on the front side.

 

[eazyg]

I should have my tablet back tonight or tomorrow depending on UPS. they sent me an email stating they replaced a component (whatever that is) and updated the software. We'll see if that fixes it.

Sent from my SAMSUNG-SM-G900A using XDA Free mobile app