Customer service? Controller lag

[tevil]

So Im dealing with customer service on my laggy controller. Seems my controller has old firmware and you cant update it on the fly so it has to be returned.
Problem is they DONT have inventory. So Im stuck with this thing until they get back to me.

Is anyone dealing with customer service/support on anything?
are you getting responses? Im was getting them fine at first but now they seem to take forever to respond.
Did you get anywhere with this or are you still having problems?

Have you had a controller swapped?

I also found a bit of interesting info.
The other night I started Shadowgun. The guy would not repond to ANY input. He would just continuously walk at random and look around like crazy.
After a few minuted I decided to stand right next to the system and BAM it started working like it was a hardwired controller.
Im only 7' away though.
I put the controller down and went to make a holder for my phone camera so I could do a live recording of the lag difference from 7' to right next to it.

When I started playing agin though it stayed fine.

If you start to experiance controller lag, get up and go next to the system. See if this helps. This is no fix but it shows the weak signal from the controller

 

[pfj_official]

My experience with customer service are as follows. USB snapped off so sent ouya back to USA from UK. They promptly replaced the console. Unfortunately with a dead bricked console. They then agreed to replace that. I received a new controller a few weeks later. Then a bill from customs. Then finally after 3 months of constant emails and lies about it being shipped I received a refurbished console. The ethernet port is rubbish and doesn't lock the cable in place but overall it works so I suppose I should be happy.

Sent from my GT-I9100 using Tapatalk

 

[tevil]

My experience with customer service are as follows. USB snapped off so sent ouya back to USA from UK. They promptly replaced the console. Unfortunately with a dead bricked console. They then agreed to replace that. I received a new controller a few weeks later. Then a bill from customs. Then finally after 3 months of constant emails and lies about it being shipped I received a refurbished console. The ethernet port is rubbish and doesn't lock the cable in place but overall it works so I suppose I should be happy.

Sent from my GT-I9100 using Tapatalk

I have recently noticed if you boot the system up via controller WHILE standing right next to the console the lag diminishes almost completely.

Once booted for a second I can walk to my couch and sit and seemingly play with minimal issues, not zero but minimal.