Customer service on a Tab4 10plus on a keyboard/case

[OldTacoman]

Hi
I purchased a Tab4 10plus with a bluetooth keyboard case. One of the plastic clips that holds the case to the table broke the second time I used it. I have gone over the Lenovo website carefully and can't figure out how to file a warranty claim. Does anyone have information on how to file a claim? The website seems to be structured to discourage claims.
Thanks
John

 

[OldTacoman]

Finally got hold of support for the keyboard case. They offered to sell me a replacement at full price. Claimed it was abused and that was the best they could do. I intend to send it back for a refund. This will be the only and the last Lenovo product that I purchase.

 

[lkthomas]

I have the keyboard case for 6 months, that plastic clip wouldn't break easily, but I think you could buy a replacement unit for around 10 bucks, why not search on eBay ?