Customized skins ?

[simple23227]

Hi everyone, I decided to order a few customized back skins for the note 8 from @slickwraps and it looks like they are slammed with orders. Then I read some horrible reviews on this forums and around the net about this "shady" company ... damn, wish I found the reviews before ordering.

Well, it has been only 3 days, but I really hope everything is ok.

Anyone knows of another company where you can upload your own picture to make the back skin for the note 8? I tried with skinit too, but their skins don't have the camera piece. Dbrand doesn't have an option to customize your skin using your own picture.

 

[Sokudoningyou]

Decal Girl. https://www.decalgirl.com/make/

I have two of their skins now, one on the phone, one for backup if I feel like changing. They have a huge range of designs, which is why I like them, but I did make a custom skin for my Note 2 years ago from them.

 

[slickwraps]

Hi everyone, I decided to order a few customized back skins for the note 8 from @slickwraps and it looks like they are slammed with orders. Then I read some horrible reviews on this forums and around the net about this "shady" company ... damn, wish I found the reviews before ordering.

Well, it has been only 3 days, but I really hope everything is ok.

Anyone knows of another company where you can upload your own picture to make the back skin for the note 8? I tried with skinit too, but their skins don't have the camera piece. Dbrand doesn't have an option to customize your skin using your own picture.

Shady? Happy to help you immediately cancel/refund your order.

We've been a huge supporter on XDA for years. Dbrand? Pretty sure they take the cake for poor reviews. https://www.trustpilot.com/review/dbrand.com

 

[simple23227]

Shady? Happy to help you immediately cancel/refund your order.

We've been a huge supporter on XDA for years. Dbrand? Pretty sure they take the cake for poor reviews. https://www.trustpilot.com/review/dbrand.com

Humm, you guys have the same rating (2/5 stars) on trustpilot.com. Anyway, this is my first time ordering from you guys so Im interested to see how it turn out. How long is the current processing time?

 

[moralesd66]

I recently ordered a full carbon fiber skin from slickwraps. Not a single issue and order was received a week later. Don't believe the hype.

 

[slickwraps]

Humm, you guys have the same rating (2/5 stars) on trustpilot.com. Anyway, this is my first time ordering from you guys so Im interested to see how it turn out. How long is the current processing time?

You didn't also stumble across our help desk?

https://slickwraps.zendesk.com/hc/e...r-how-long-will-it-take-before-it-is-shipped-

Please shoot an order #, let's get this canceled/refunded.

---------- Post added at 07:46 AM ---------- Previous post was at 07:44 AM ----------

I recently ordered a full carbon fiber skin from slickwraps. Not a single issue and order was received a week later. Don't believe the hype.

Thank You!

 

[vagelis]

I had sent them a custom design, which I received back in the end of September. Took them about 2.5 weeks to process and ship. There was no tracking, but I received it nonetheless

Sent from my SM-N950U using Tapatalk

 

[fatpeopleunite]

You didn't also stumble across our help desk?

https://slickwraps.zendesk.com/hc/e...r-how-long-will-it-take-before-it-is-shipped-

Please shoot an order #, let's get this canceled/refunded.

---------- Post added at 07:46 AM ---------- Previous post was at 07:44 AM ----------



Thank You!

What's with the hostility? You pointed out that dbrand had a bad score and while failing to realize you guys had the same exact score. No where did he say he wanted a refund and instead hoped that things were going to be fine. Why not just prove to him how you guys provide great customer care instead of trying to bash other companies and belittle him at the same time?

 

[nuclearrage]

dbrand rocks, have ordered multiple times from them, never anything but perfection. I have the dragon skin on my note 8 right now. Also have the black carbon fiber on my S7E. Ordering more for my girls V30 today.

Also search xda for a killer price on a special package, I think it is 2 for one or something. They might still honor it, but if I remember right you have to use the link from xda to get it.
Sent from my S7 Edge using XDA Labs

---------- Post added at 03:27 PM ---------- Previous post was at 02:58 PM ----------

Decal Girl. https://www.decalgirl.com/make/

I have two of their skins now, one on the phone, one for backup if I feel like changing. They have a huge range of designs, which is why I like them, but I did make a custom skin for my Note 2 years ago from them.

Thanks for the link, they do seem to have a HUGE selection. Was currently looking for a V30 skin, but they don't have one yet. Could you tell me more about the material? Dbrand uses a thick 3m vinyl, and it's pretty durable, does decal girl use the same?

Sent from my Galaxy Note8 using XDA Labs

 

[simple23227]

You didn't also stumble across our help desk?

https://slickwraps.zendesk.com/hc/e...r-how-long-will-it-take-before-it-is-shipped-

Please shoot an order #, let's get this canceled/refunded.

---------- Post added at 07:46 AM ---------- Previous post was at 07:44 AM ----------



Thank You!

You seem to be very obnoxious and hasty to cancel the orders, why? I run a company myself and this customer service behavior is highly un-desirable.

What's with the hostility? You pointed out that dbrand had a bad score and while failing to realize you guys had the same exact score. No where did he say he wanted a refund and instead hoped that things were going to be fine. Why not just prove to him how you guys provide great customer care instead of trying to bash other companies and belittle him at the same time?

Maybe he was having a bad day. But I'm a fair guy, won't let that affect my orders. They will come this following Monday and i'll let you guys know how it goes.

 

[Hagbard57]

You seem to be very obnoxious and hasty to cancel the orders, why? I run a company myself and this customer service behavior is highly un-desirable.



Maybe he was having a bad day. But I'm a fair guy, won't let that affect my orders. They will come this following Monday and i'll let you guys know how it goes.

I can see having a bad day but that is a **** move. I would be lying if I said I won't remember this interaction in the future when looking at skins.

 

[moralesd66]

Looking at this objectively, I can see where it looks like he was being a bit hasty to resolve whatever issue was at hand. Can you blame him? The whole thread harped on how slow they were supposedly to ship out skins etc. From what I read, he was trying to be somewhat helpful. Everyone needs to stop jumping off the deep end and assuming he's an jerk. Have faith LoL. Don't see anyone on this post with any bad first hand experiences.

 

[wase4711]

I've bought a few slickwraps skins over the years with ZERO issues..

Lighten up, its only a phone skin, its not life or death..

 

[Sokudoningyou]

Thanks for the link, they do seem to have a HUGE selection. Was currently looking for a V30 skin, but they don't have one yet. Could you tell me more about the material? Dbrand uses a thick 3m vinyl, and it's pretty durable, does decal girl use the same?

Sent from my Galaxy Note8 using XDA Labs

It does feel a little thinner and more flexible; the crosshatch on the back of the Decal Girl skin is thinner than the Dbrand. However, I've had no issues with either being durable. The Decal Girl skin on my Note 2 is still there, in fact, and has stayed put and worn well. Only thing I ever make sure of now is using a hair dryer on low to heat the corners down, and I did the same with the Dbrand on my other phone, otherwise the corners don't always stay down and mold to stick when heated.

 

[alfred_mcskee]

I've ordered about half a dozen times from Slickwraps and had had no issues, great skins and quick delivery considering I'm in the UK. However, I ordered a few more skins in their Halloween sale this year and after paying/receiving confirmation of my order, I heard nothing else for five weeks. Considering my previous experiences I did actually contact them after one and then two weeks for an update but got nowhere. Eventually at the fifth week, I emailed and asked for a refund. About five days later I got a very rude email from one of their representatives saying they'd cancelled my order but reluctantly because I should've requested it within two hours of making my original order. How on earth would I have known at that point that I'd have to wait over a month and still be no further with my order, other than them having taken my money? It's ridiculous and not customer friendly at all. I did get my refund though, so was squared in the end but took nearly seven weeks in total for nothing but hassle.

On probability, if they had just apologised and held their hands up to being overwhelmed with orders, I would normally give a company another go as I'd had many more positive experiences with them than negative; but as of the result of the exchange I had with their rep and their terrible attitude towards me as a returning customer, I personally won't use them again now. Another thing I'll add is never pay full price for their skins, it doesn't seem like a month can pass between them have a sale/offer with 30/40/50% off, so be a little patient and your money can go a lot further if you choose to use them (or you might suggest their products are overpriced in the first place if they're willing to discount so frequently).

Personally I now use xtremeskins.co.uk which has excellent quality skins (at least as good as any others I've used over the years) and after three orders are very well priced (the cheapest I've used) and have always delivered within a couple days of order to me. Their range is limited compared to Slickwraps, but still plenty of choice for my tastes.

 

[Mr. Orange 645]

Shady? Happy to help you immediately cancel/refund your order.

We've been a huge supporter on XDA for years. Dbrand? Pretty sure they take the cake for poor reviews. https://www.trustpilot.com/review/dbrand.com

You didn't also stumble across our help desk?

https://slickwraps.zendesk.com/hc/e...r-how-long-will-it-take-before-it-is-shipped-

Please shoot an order #, let's get this canceled/refunded.

---------- Post added at 07:46 AM ---------- Previous post was at 07:44 AM ----------



Thank You!

I have actually ordered several times from both Slickwraps ans DBrand. Never had an issue with either company. Fast shipping from both (though DBrands has always been faster than SW), and quality products.

However, after reading your posts here, @slickwraps, I will move all my business to DBrands. I find it interesting and very telling that you felt it necessary to disparage a competitor rather than standing on your own merits. And your hostility and rudeness to a new customer her on XDA, who you claim to support, is unacceptable. Bad day or not. Shows how very little you care about customer service.

 

[LudoGris]

I have actually ordered several times from both Slickwraps ans DBrand. Never had an issue with either company. Fast shipping from both (though DBrands has always been faster than SW), and quality products.

However, after reading your posts here, @slickwraps, I will move all my business to DBrands. I find it interesting and very telling that you felt it necessary to disparage a competitor rather than standing on your own merits. And your hostility and rudeness to a new customer her on XDA, who you claim to support, is unacceptable. Bad day or not. Shows how very little you care about customer service.

Agreed!

 

[turbosrrgood]

My lord, people are super sensitive here. I didn't see any "disparagement" to anyone here, in fact he offered personal help for his order. Sure his wording left much to be desired, but the hurt feelings over this is just humorous. Of course you are free to order from whomever you like.

 

[Mr. Orange 645]

My lord, people are super sensitive here. I didn't see any "disparagement" to anyone here, in fact he offered personal help for his order. Sure his wording left much to be desired, but the hurt feelings over this is just humorous. Of course you are free to order from whomever you like.

@slickwraps immediately started disparaging a competitor, DBrand in their reply. There was no need for that. If SlickWraps is so great, then they don't need to post negative comments about their competitors. SlickWraps product and customer sercice SHOULD speak for itself.

As far as their reply to the OP, it did come across as rude, but tone is lost in text. Maybe they meant well. I would have rather they replied with something along the lines of explaining they are determined to make the OP happy and will be sure to ship ASAP. Offering to cancel and insulting a competitor all because the OP expressed a concern seems extreme.

I also not that @slickwraps has not returned to this thread to apologize or offer an explanation or do anything..at all...to calm the feelings here. Maybe they don't need the business and don't care about lost business. So be it. If I owned a business and felt my customers were unhappy or were insulted by something I said, I would do my best to make amends. Especially in a community that can make or break my business, a community I claim to support.

But, it none of my business how SlickWraps treats their custoner base. And my business is no longer SlickWraps' business. A simple apology would have prevented them losong customers here.

Why wouldn't I buy somewhere else where I can get equal or better quality, competitive pricing, and a business who treats their customers like they actually WANT their business.

Of course, you can also spend your money wherever you like.

 

[turbosrrgood]

I rest my case