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[Discussion] SAYGUS V2

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Boom515

Senior Member
Feb 14, 2015
231
125

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ryan49ryan

Member
May 2, 2011
35
30
Tonight like 10:45 PM eastern standard time

This is what I think the situation is, based on the information we have. We know the live chat is run by another company and staffed by reps who have nothing to do with Saygus. Initially they were telling us exactly what they had from Saygus, and possibly filling in the holes with what they thought made sense. Now after all the backlash they've been receiving as a result of them giving out misinformation or more accurately outdated information, because Saygus hadn't updated them, they have taken a "we don't know either" approach. That's probably the safest thing they can do to avoid making either side unhappy. It's not the chat reps fault so don't rip on them too bad, just give them the facts and don't make it personal.
 

52smitty

Member
Mar 13, 2015
20
16
Tonight like 10:45 PM eastern standard time
Wow...
The response from Mr.Rhodes highlights just how dysfunctional this whole process has become. One can suggest "don't shoot the messenger", however it seems to be the only avenue for information from Saygus one can hope for. It appears the call center employees really don't anything, or they are getting better at spewing white noise, much like their masters in Utah.
Sadly no one is any closer to the truth... Queue the theme from X files here...
 

possibilis

Senior Member
Jun 24, 2013
141
46
Zagreb
This is what I think the situation is, based on the information we have. We know the live chat is run by another company and staffed by reps who have nothing to do with Saygus. Initially they were telling us exactly what they had from Saygus, and possibly filling in the holes with what they thought made sense. Now after all the backlash they've been receiving as a result of them giving out misinformation or more accurately outdated information, because Saygus hadn't updated them, they have taken a "we don't know either" approach. That's probably the safest thing they can do to avoid making either side unhappy. It's not the chat reps fault so don't rip on them too bad, just give them the facts and don't make it personal.

Haha, seems like Saygus has communication issues with their communication agency.
 

Boom515

Senior Member
Feb 14, 2015
231
125
I don't disagree. I'm pretty sure the folks behind Samuel Rhodes avatar were given scripted answers to common questions but not really provided much more detail than us. Some might be more comfortable freelancing with their answers while others just stick with the "I don't know anymore than you" approach. I don't blame them at all. But at this point 24/7 chat is all but useless, they just don't have any answers to questions beyond "watch your email in the coming days." oh well
 
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dkryder

Senior Member
Sep 26, 2013
447
109
so if saygus had to do a change of manufacturer would not that mean that someone would have to pack up all the stuff to move to another site or do companies now lease a site and then the manufacturer sends in a team and in the event of changes it is just a matter of swapping out a team? also, i am thinking there is now a strong possibility that many if not all preorder phones will have issues. is that just the risk of preorder units?
 
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Jkteam

Senior Member
May 12, 2015
175
26
even if it su**s that we don't know yet anything about the delay it's been 1 week only since last email (including a 3 day weekend). we had some ''news'' on twitter saturday . I think we will receive some infos before the end on the week.
let's just hope it's going to be usefull not something like: we are primed and we are working hard''

can't wait for news from T Starks. hope they are good
 

t3chfan

Senior Member
Mar 2, 2015
62
67
Southampton
so if saygus had to do a change of manufacturer would not that mean that someone would have to pack up all the stuff to move to another site or do companies now lease a site and then the manufacturer sends in a team and in the event of changes it is just a matter of swapping out a team? also, i am thinking there is now a strong possibility that many if not all preorder phones will have issues. is that just the risk of preorder units?

As other forum contributors have pointed out already, even for seasoned smartphone makers there is always the risk of the initial batches having defects that are rectified in future batches - almost always those early adopters who support the device immediately will end up with 'worse' devices than those who are late to the party. The Xperia Z1 Compact 'flash bleed' issue springs immediately to mind as an example that burnt me.

Given how late this phone will be, it is practically certain not to have gone through rigorous enough QA, and this does not bode well for the initial devices.

Sent from my D5803 using XDA Free mobile app
 

Cullenator

Senior Member
Mar 3, 2015
190
111
Victoria, BC
I have been extremely skeptical about this entire project, and have attempted to make my feelings known on this forum.

I fell in love with the phone when I first read of it early in the year, and paid $549 on Feb 3 in hopes of getting my hands on it soon, but that hope faded in the following weeks and months, and early last week I asked Saygus for a refund. I was very unsure they had any cash left at this late date, but they sent me an email saying they had handed off my request to their credit card outfit.

I just learned that my credit card company received $549 on Sunday, and credited it to my account. I wanted to let everybody
know, once again, "just for the record."

I intend to follow this project, and if the phone eventually gets produced and performs at or near its intended goals, I'll probably purchase one because it seems to have all the specs I'm very interested in having in a single device.

As with everyone else on this forum, I'm still hoping for the very best.

Would you mind sharing how long you waited once you opened a ticket for a refund? I've been waiting almost a week at this point and haven't gotten any replies on the ticket at all.

"Seth Parker" told me in live chat that their usual refund response time was 10-15 days.
 

enzo ferraro

Member
Apr 21, 2015
45
25
los angeles, california
Duration of Refund Request

Would you mind sharing how long you waited once you opened a ticket for a refund? I've been waiting almost a week at this point and haven't gotten any replies on the ticket at all.

"Seth Parker" told me in live chat that their usual refund response time was 10-15 days.

I made the request to "Samuel Rhodes" on Sunday, May 17. He directed me to a link where I could fill out a request. On that link I included my number in the Saygus ordering queue, and the date of my payment to Saygus, Feb 3.

On Tuesday, the 19th, I received an email indicating the matter had been handed off to Saygus's credit card outfit. On checking my credit card account on Monday or Tuesday, I found that $549 had been credited to my account by my bank on Sunday, May 24. Front-to-back, the funds were back in my hands less than a week after my request was made.

Needless to add, I was pleasantly surprised.

Enzo
 
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revwillie

Senior Member
Apr 5, 2009
349
31
I preordered the g4 from tmobile today. Free 128gb card from tmo and free battery and charger from lg. Zero down, 25 bucks a month. WiFi calling and lolipop out of the box. If I had the v2 in my hands it would have been a difficult decision, but I don't so it wasn't. I love my gwatch R and the gpad 7 lte I've been playing with. I really wanted a v2 but I don't need the drama. I'll probably cancel my saygus preorder tonight.

Sent from my SGH-T999 using Tapatalk
 
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  • 22
    Alright then.

    I was thinking of getting my refund and decided to take my own advice and contact Saygus through the # I posted above.

    I spoke with Mindy. She of course took my info and asked me some questions. She read back to me "xxxxxxxxx.XDA" Yes..

    Once again she reiterated "xxxxxxxxx.XDA". I said yes again...

    She asked me to hold, when a man came on and said Hello this is Chad Sayers:eek:

    Chad was extremely pleased to hear from me and even better that I was a part of XDA.

    After some formalities, which included his thanks to all that have supported Saygus from XDA, he went on to explain some of the issues they had, and what they are working on.

    One of the company's looking to supply parts was Sharp. Over time, there camera failed to work with the system. Sharp later resolved this issue (or so they thought.) Sharp also made the promise to Saygus to build these for the March release date. Sharp had issues with assembly and layout which caused the first delay. Saygus ended up using a second source (for camera) which had assured Saygus this change would offer a May delivery.

    During the last few days of assembly (with devices ready to pack) they ran into further issues in Q&A (once again) with the back camera and connection interference. This lead to finding a better suited facility to finish the task of assembly.

    All the components are aligned (this was a brushed over statement)

    Chad says the phones are in the process :)silly:). He had to take a call but not before I stopped him and gave him my number. I asked him to call me from one of the V2s. He agreed to do this later today or tomorrow. This call will be put on YT of which (hopefully) I will confirm.

    The funny thing regarding the "call me" part was, him saying "yeah having a video showing that it can make calls is a good idea":laugh:

    I will now wait to see if he replies



    BTW I never did get to ask for my refund;)

    UPDATE Chad did not return call. Gave it an additional 3 days and then canceled order. At this point I feel there is to much smoke and mirrors. I can appreciate delays and the complications they face. I have issue with "the greatest technology found in any smart phone" still being a fact.

    When I did call to cancel, Mindy once again took my call. At the end of our conversation, she offered a possible delivery date of mid July to mid August.

    Good luck to all of whom hold out.
    17
    This complete and utter lack of communication on the shipping dates is comical, reminds me of "The Cone of Silence" on Maxwell Smart where it always turns out for the worst.

    I understand they have egg on thier face from both the previous v1 and from the 22nd May debacle and they do not want the public relations nightmare of stating then missing another shipping date BUT to do as the old musroom joke says, to keep us in the dark and feed us s4!7, is too much now. Especially the BS they keep shovelling us.

    They must have known weeks before 22nd May they were going to miss the shipping dates (or did they magically have the necessary certifications on an unfinished phone?), and they continue their lies until today.

    Now they have started a new campaign and we seem to have lost importance as the new campaign brings in a wave of new and enthusiastic customers (indiefunders) with all sorts of stupid requests - can we have a phablet, can you put all hte buttons on the other side, can you make another fundamental change that'll take months to re-engineer - and Saygus respond to all these "fools" hoping to score some more "fools" gold. And yet they constantly ignore us, the original customers who really do deserve a lot better from them.

    To judge their integrity let us judge factually, all copy and paste from their official Twitter account:

    • until 15 Jun or so run the OFFICIAL Twitter run by a complete twit. (everyone with any marketing knowledge knows you don't talk about yourself, your product or how great you think your company is and NEVER use generalisations like we are the best - always tell the consumer what your product does for them. See Apple for great examples).
    • 18 May - Yeeee haw! It's the week of shipping! (without certifications? So no shipping was ever going to happen)
    • 23 May - Quality assurance issues with manufacturing partner caused us to secure a new manufacturing partnership AND Original production schedule was expected to stay the same. The transition has caused some delays. (So change of manufacturing partner occured prior to this date)
    • 29 May - We've been working hard with our partners to finish the V-Squared. (the use of "finish" in this manner implies the phone just needed the finishing touches)
    • 29 May - Were working hard on getting a specific shipping date (still waiting for this)
    • 3 Jun - Working on some QA testing with our new partners. Filming full demos for you the beginning of next week! (Suggesting the phone will be finished shortly, just in the stages of final testing and will be ready to film)
    • 15 Jun - Our LOYAL Pre-Register customers get the phones currently being finished! (ok, then, so now they are being finished)
    • 15 Jun - (released youtube video with Lewis Hilsenteger showing an apparently computer generated screen overlay on an unworking demo phone)
    • 15 Jun - reply to another tweet - Our LOYAL Pre-Register customers get the phones currently being finished! (the phones are being finished AGAIN?)
    • 17 Jun - Newest V Squared with box just in for E3 with redesign to include Type C USB AND Dual SIM wrapped in Lollipop 5.1! (suggesting to us that they now have boxed phones - shipping must be close again right?)
    • 17 Jun - (a few minor celebrities to try to dazzle us, waving a big mac at a starving crowd - look at our 128Gb phone - woooooo! - video lies about them doing the first 4K video (Z3 had this last year - Saygus have since changed the text to first look 4k video ) and lies about the biggest resolution selfie ever taken (HTC Desire Eye had 13M front camera released dec 2014 with dual front flash - that is asking for a law suit right there if you ask me)
    • 18 Jun - The hardware in current version you see in videos is final. The only changes are slight tuning for performance. (why did you change from the supposedly working 4.4.4 to 5.0 then 5.1, now talk of 5.1.1 if it induces delays?)
    • 19 Jun - Official Facebook page announced - links to empty FB "Business Manager" page, again no quality check even on the links they post.

    Now a few things not on the official twitter feed.

    First the Indigogo campaign disingeniously starting at $8xx,xxx dollars and they now claim $1 million reached !!!! Thankyou, please give us more, the more you give us the faster you get your phones!!!

    Now the conjecture:

    I believe the Indiegogog "success" is an attempt to get bloggers and android websites to report their "success" in taking $1million in two or three days to make the phone look popular, it is in my opinion a blatent attempt to use our unfulfilled pre-orders to gain free publicity. There is only one sort of publicity our unfulfilled orders should be making.

    And the Twitter feed is now littered with over enthusiastic Astroturf (wikipedia: On the Internet, astroturfers use software to mask their identity. Sometimes one individual operates over many personas to give the impression of widespread support for their client's agenda.[1][2] Some studies suggest astroturfing can alter public viewpoints and create enough doubt to inhibit action.) from their "world leading" marketing company?

    I was defintely under the impression that the phones were almsot finished and just needed some final touches as phones were failing QA testing, I was given the impression that the almost finished phones were to be shifted to a new manufacturer for final assembly due to light leaking into the camera module.

    I was definitely given the impression that there would be a short delay as parts where shipped to the new facilty and completed.

    We are continually given the impression there are working models available when it now seems there are 2 or 3 working engineering samples with inconsistent parts (different backs).

    Now we are told we'll have the phone before Indiegogo customers/backers which is in "fall" which is up to 22nd Dec 2015.

    So the new shipping date is before 22 Dec (they hope). And we've all seen their timeline they released which does not feature our phones coming to us any time before this date.

    There are constant promises of news coming soon, exciting news coming soon, wait for it, a countdown coming soon, totla bull**** as nothing is coming ever from these guys.

    Come on Saygus, do better. Put a timeline on it. I doubt the phones are even made yet, we've been promised several times they were near completion.

    Finally FM Reciever! Are You EXCITED!!!???? WTF have you guys been smoking? It's a "feature" on a extreme bottom end featureless dumbphone.

    I have been "lucky" enough to get 3 months holiday, the phone was supposed to arrive at the beginning of my free time, it is now looking like I won't even receive it by the end of my holiday.

    To keep stringing us along like this is disrespectful. Give us a shipping date so we can decide if we wait or grab something else that exists.

    My suggestion is we all hit twitter asking for a current shipping date timeline and pound them into submission on this after all they are now profiting from the delays and we are being treated as 2nd class since they already have our money - chasing new money seems to be far more important than trying to satisfy those of us willing to gamble upon their word previously.
    15
    Thank you for the retort.In fact I expressed '+1' and Smileys in confirmation with the postings of @porkandbeans and @Boom515.If they have any objection in it I will wholeheartedly withdraw them.I think internet has introduced these shortcuts in order to make communication easier.And in xda even many eminent and well known developers are using them.However if you are feeling any kind of irritation in having used them by me I beg your pardon.And I shall make it a point not to use them in my comments relating to your posts.

    ---------- Post added at 12:28 PM ---------- Previous post was at 12:27 PM ----------


    He's not talking about you thanking them, he's talking about you making a separate quote and reply for each and every post you agree with ("+1" or smilies). Doing it for every single post that you agree with is, well, very spammy. Instead, use the "Thanks" button located on each post. It expresses your approval and confirmation of that person's post without clogging up the forum with quoted replies and "+1"s.
    13
    Samsung is gonna have a bowel movement in their pants!

    Samsung, instead of capitalizing on their strengths, they decided to imitate an unnamed Apple mobile device. Samsung ditched the removable battery and placed, regardless of what reviewers out there are saying, a small battery, as indicated by most of the battery tests not being done at 100% screen brightness.
    The Saygus V2, on the other hand, has technology that plays to the strengths of not having an unnamed Apple mobile device. A removable battery, regardless if you swap batteries or not: 1. You can most often get extended batteries, offering you crazy additional battery life if you choose, especially if the phone is popular. 2. If the battery ever degrades over time, and you're just not getting the same amount of juice life, you can just buy another battery.
    Also, regardless of what some out there are saying, a micro sd card slot is only a strength to the consumer. It offers additional storage, if you want to use it. If you don't need the extra storage today, then you don't have to use it. However, if you need the additional storage later in the future, then you have it. An example of this is 4k video. Lets say you're at a Zoo or Aquarium and want to take a lot of pictures or video. A micro sd card, gives you more room to place your recordings. Which brings me to the next thing: internal storage
    Most consumers buy apps and games for their phones. There are many games out there that have 1, 2 or even 3gb downloads, because the games are just so awesome. I have all the GTA games, Odd World, XCom, Bard's Tales, and most recently added Tomb Raider to name just a few. If you have 32gb of internal storage only, then you won't have room for all the 4k videos and pictures you want to take. This leads consumers to buy a 64gb phone. Even with a 64gb phone, without expandable storage, with having apps on your phone, taking up space, you may have room for pictures and videos, but not as much as if you had some additional storage.
    My argument is that having more internal storage, allows for consumers to buy more apps for their phones, which helps developers, but we also need to have micro sd card slots, which allows consumers to store more pictures and videos as well. Streaming and cloud services are good, but consumers should not be forced to rely upon them. Which brings me to the conclusion:
    The Saygus V2 has 64gb of internal storage, for all of my apps and with plenty of room for my future game purchases, of which more money will go to developers. The Saygus V2 has 2 micro sd card slots, so I can record plenty of videos and take many pictures, as I already own two 128gb micro sd cards. The price of the Saygus V2 is only $600 . The Samsung S6 starts at a higher price point, and keeps going up in price for increases in internal memory only. There is no WI-HD, there are no micro sd card slots, there are no front facing stereo speakers, there is no front facing 13mp camera with OIS, and there is no water resistance on the S6. The Saygus V2 has those things, and still has wireless charging built in. That is why I preordered the Saygus V2 and am patiently waiting for it. The Saygus V2 has exactly what I need. When the Saygus V2 becomes an international hit, other phone manufacturers like Samsung, are going to be scratching their heads, trying to figure out where they went wrong.
    13
    Hey Guys! :)

    I've recently had another call with Chad and Chris. As Alicia already wrote on Facebook, they are all very busy getting everything well organized for the 22nd of May. Chad will be flying to China tomorrow, in order to meet with their local team, near the factory, and to supervise the manufacturing process.
    Regarding the question, if May 22nd will be still the ship date, I've been told that they are on schedule and will start shipping on May 22nd. Unfortunately I don't have any concrete number of units, which will ship in the first batch, but the remaining devices will follow very soon.

    Concerning the VAT issue for European customers I can spread some hope, as there are ongoing talks with probably the biggest distributor for IT stuff in Europe. Besides that there are also some negotiations conducted with a large European retailer, which has its headquarter in Germany.

    Coming back again to the 'business' talks from earlier this day...
    It's not that easy to compare Saygus with some of the other big players in the smartphone market. Saygus is still relatively small against the well-established companies and has considerably less financial means to achieve its goals. You should try to keep this in mind, when talking about Saygus. ;)
    Moreover they want to give always the best and get better, where they have to improve. So they are really happy about every feedback, ideas or suggestions, in order to deliver you the best smartphone experience you've ever had. They really appreciate all your support. A great smartphone needs a great community to support it!
    In case you're having trouble reaching them, just drop me a message and I'll take care of your concern. :)


    As we approach four weeks to ship date without any announcement from carriers about compatibility, without any FCC info, without any info on beta testing, the risk of this being vaporware increases and with that increase, risk of losing the whole $550 outweighs the reward of saving $50-150.

    I can understand your motivations and hope you took the right decision. Feel free to come back again, whenever you want to!
    Nevertheless I want to point out that there has been an information about beta testing here: http://forum.xda-developers.com/gen...-one-maybe-t2996443/post60160367#post60160367
    Since we don't have any details about the FCC inspection yet, I'll try to get some more news on this in the next week.


    Does the phone support FM radio?
    Also about navigation does it support just GPS or GPS + Glonass?

    Although this question has been answered almost ten times now: FM will be definitely supported. Hurray! :D
    Not only GPS, but also GLONASS will be supported by the V² and both are already well tested and working.


    The only thing certification is going to do is say whether or not there going to sell it them self has nothing to do if it works on there network if have sim.

    As far as I know that's just the case with GSM/UMTS networks, but for CDMA the device has to be approved by the carrier in order to work with the specific network, as the carriers are having a device whitelist. See a detailed article about the difference between GSM and CDMA networks here: http://www.pcmag.com/article2/0,2817,2407896,00.asp


    Just to repeat it: I'm always quietly following here and trying to keep the thread clean and my contributions helpful.
    Apropos: Thanks for your endurance so far! In the end, this post got a little bit bigger than expected. :D

    Best wishes from Germany,
    Andreas