**FYI**Returns if you're interested in how things are going...Started June 16th
[FONT="]Copied and pasted transcripts: personal discrepancies possible navigation for refunds......
[/FONT]
[FONT="]
[/FONT]
[FONT="]Hello,[/FONT]
[FONT="]Indiegogo pledge # 1832445 for your Saygus V2 campaign; since you have chosen to close support tickets without confirmation of your customers satisfaction with support then I respectfully request an immediate refund of my contribution or payment to your Saygus V2 Indiegogo campaign. Total pledge and withdrawn as contribution for the purpose of 1 each Saygus V2 smartphone is $613.00 USD. [/FONT]
[FONT="]R152. Commerce, Consumer Protection.[/FONT]
[FONT="]Rule R152-11. Utah Consumer Sales Practices Act. [/FONT]
[FONT="]Effective June 1, 2015[/FONT]
[FONT="](e) The showing or demonstrating of defective, unusable, or impractical consumer commodities when such defective, unusable, or impractical nature is not fairly and adequately disclosed in the advertisement;[/FONT]
[FONT="]Saygus displayed a office drop test video in which the above mentioned phone was dropped from various heights onto office type furniture and the back of the phone which held the battery in place did detach from the phone at various heights. All Facebook, Twitter, and publicly shown advertisements at numerous electronic conventions and web based reviews from numerous sources for your device say nothing of such defect and no mention of defect is outlined in your description of the Saygus V2. You have willfully shown your device to be defective and I'm requesting my refund due to this defect since I have owned numerous cell phones in the last decade and have never had one of those owned phones come apart as yours have. Saygus has physically demonstrated a defective consumer commodity and it would be unusable and impracticable in my personal daily use of your product.[/FONT]
[FONT="]To conclude the Indiegogo campaign as of June 17, 2015 has 29 days left and this request is being made without receipt of product and in accordance with Indiegogo Terms and Conditions in requesting Refund from Owner of Campaign. I will keep a copy of this request for my records and future reference and hope you respect my request as soon as possible.[/FONT]
[FONT="]Thank you, [/FONT]
[FONT="]Indiegogo pledge # 1832445[/FONT]
[FONT="]Sir or Representative, (Letter and complaint to Sean Reyes Utah Sate Attorney General)
[/FONT]
[FONT="]My complaint concerns a business within your state that is currently running a starter campaign on the website Indiegogo.org for a product called the Saygus V2 smart phone. I contributed to the campaign to receive this device when it is produced as the company say's near the fall of 2015. After contributing, SAYGUS Inc. released a self produced video showing what I perceived as a defect. I immediately wrote the company since they have no phone contact information on their website and respectfully asked for a refund in accordance with Utah State Law. Many red flags have appeared in my opinion concerning this business and their honesty. I'm including below a copied and pasted transcript of the support tickets between Saygus Inc. and Myself. Please have someone in your office look into this matter and verify whether the current over 1700 consumers who are contributing to this campaign and the over $1,000,013 that has been contributed thus far will be treated correctly as consumers with fairness and in good faith.[/FONT]
[FONT="](ME) gruuuvy[/FONT]
[FONT="]Hello,[/FONT]
[FONT="]Indiegogo pledge # 1832445 for your Saygus V2 campaign; since you have chosen to close support tickets without confirmation of your customers satisfaction with support then I respectfully request an immediate refund of my contribution or payment to your Saygus V2 Indiegogo campaign. Total pledge and withdrawn as contribution for the purpose of 1 each Saygus V2 smartphone is $613.00 USD.[/FONT]
[FONT="]R152. Commerce, Consumer Protection.[/FONT]
[FONT="]Rule R152-11. Utah Consumer Sales Practices Act.[/FONT]
[FONT="]Effective June 1, 2015[/FONT]
[FONT="](e) The showing or demonstrating of defective, unusable, or impractical consumer commodities when such defective, unusable, or impractical nature is not fairly and adequately disclosed in the advertisement;[/FONT]
[FONT="]Saygus displayed a office drop test video in which the above mentioned phone was dropped from various heights onto office type furniture and the back of the phone which held the battery in place did detach from the phone at various heights. All Facebook, Twitter, and publicly shown advertisements at numerous electronic conventions and web based reviews from numerous sources for your device say nothing of such defect and no mention of defect is outlined in your description of the Saygus V2. You have willfully shown your device to be defective and I’m requesting my refund due to this defect since I have owned numerous cell phones in the last decade and have never had one of those owned phones come apart as yours have. Saygus has physically demonstrated a defective consumer commodity and it would be unusable and impracticable in my personal daily use of your product.[/FONT]
[FONT="]To conclude the Indiegogo campaign as of June 17, 2015 has 29 days left and this request is being made without receipt of product and in accordance with Indiegogo Terms and Conditions in requesting Refund from Owner of Campaign. I will keep a copy of this request for my records and future reference and hope you respect my request as soon as possible.[/FONT]
[FONT="]Thank you,[/FONT]
[FONT="]Indiegogo pledge # 1832445[/FONT]
[FONT="]
[/FONT]
[FONT="](THEM) RedRalph[/FONT]
[FONT="]Hello:[/FONT]
[FONT="]I apologize for any misunderstanding, I will forward your request.
[/FONT]
[FONT="]The drop test video you are referring to was done as a test. We have further refined our device since this test.
[/FONT]
[FONT="]We apologize for any miscommunication and hope to have you as a Saygus family member in the future.[/FONT]
[FONT="]Thank you for contacting Saygus[/FONT]
[FONT="]Sincerly,[/FONT]
[FONT="]RedRalph[/FONT]
[FONT="](ME) gruuuvy[/FONT]
[FONT="]Question?[/FONT]
[FONT="]A simple answer about refunding my contribution will suffice; either Saygus will or they won’t and not leading me down a path of unknowns.[/FONT]
[FONT="]You say forwarding my request; Does that mean Saygus will be refunding the $613.00 USD I contributed because you also say Saygus hopes to have me as a Family Member in the Future as I’m not a Family Member now (past tense) and once my contribution has been refunded Saygus hopes I will consider purchasing their product at a later date?[/FONT]
[FONT="]Thank You for your assistance[/FONT]
[FONT="](THEM) Sandy[/FONT]
[FONT="]Hello,[/FONT]
[FONT="]We are reviewing your ticket and request for refund, normally refunds are not done through Indiegogo because customers are pledging a contribution. Our phone is not defective, we have shown videos of it working. I also wanted to address your other ticket in our system #18787, you said that we do not reply in a timely manner. To improve our support to all customer can you please describe to me what your idea of replying in a timely manner is?[/FONT]
[FONT="]Nonetheless we are currently processing refunding your money. Could I please have a phone number where we can reach you to explain the process?[/FONT]
[FONT="]Regards,[/FONT]
[FONT="]Saygus Service Team[/FONT]
[FONT="]We are building the world’s greatest smartphone![/FONT]
[FONT="](ME) gruuuvy[/FONT]
[FONT="]Sandy,[/FONT]
[FONT="]Thanks for getting in touch with me.[/FONT]
[FONT="]As I’ve stated in support ticket #18332 Saygus closes support tickets prior to clarifying with a customer whether their needs, questions or issues have been resolved; as I’ve noticed support ticket #18787 has been closed. Sorry but I’ve never been a part of this type of customer service. As I elaborated in support ticket # 18332 of the office drop test video where your product the SAYGUS V2 back becomes detached from the phone at a 3′ drop and every drop after until the drop tests are stopped at 6′. Defective is a relative term and it’s my observation of this SAYGUS produced video that displays to me who gave “a contribution” for the receipt of your product 1 each SAYGUS V2 cell phone that in my opinion and with my daily use of such a product would not fit my description of a useable smart phone in my service; so instead of needlessly keeping the order open I am doing your company a favor by asking for a refund on a product that has not been delivered and has yet to be manufactured or produced. SAYGUS is entitled to their opinion of course but I would never purchase a smart phone that I considered defective so thank you for supplying the video.[/FONT]
[FONT="]In reference to your question of “what is a timely manner” ? I was given the name of SPENCER BAILEY at email [email protected] by JESSICA at Indiegogo as the owner for the SAYGUS V2 campaign for any refund questions I might have. Part of Indiegogo Terms and Conditions are that the owner of the campaign is responsible for all matters relating to refund till the campaign concludes. If this is not the correct email then please indicate that as part of this conversation so I’ll have proof of a non registered email through Indiegogo.org. I have written two emails to the SAYGUS campaign owners email [email protected] about a refund and have heard nothing. Seems to me their is no such email and correlates with my observation of SAYGUS ignoring me. I also wrote SAYGUS on June 17th on the same support ticket #18332 about their intent to provide whether my requested refund would be processed and to please let me know as no confirmation was given at the time a support person replied and that request has only been answered now. The only time I get a answer on anything is when I open a new support ticket so I opened another support ticket to gain answers to my questions. Again these our my personal observations as a customer and may not be how SAYGUS handles their customer service.[/FONT]
[FONT="]Asking for my telephone number is out of the question since SAYGUS provides no telephone number for customers to contact them at the link found at the bottom of your page “Contact Us”.[/FONT]
[FONT="]I will not continue this back and forth discussion with your company and have asked respectively, multiple times what SAYGUS intent is regarding my refund? Anymore delay on your companies part will only leave me to deduce that SAYGUS means to do nothing but lead me on and I will seek outside help.[/FONT]
[FONT="]Thank you again for contacting me[/FONT]
[FONT="]Thank you for your effort in this matter
[/FONT][FONT=times new roman, serif]June 22, 2015 receipt from Utah State Attorney General.....
Dear Mr.....
[/FONT]
[FONT=times new roman, serif]
[/FONT][FONT=times new roman, serif]Thank you for writing to the Utah Attorney General's Office.[/FONT]
[FONT=times new roman, serif]
[/FONT]
[FONT=times new roman, serif]We did find that SAYGUS Inc. is licensed with the Utah Division of Corporations and Commercial Code. With SAYGUS Inc. being licensed, the Utah Division of Consumer Protection will take your report and look into them further.[/FONT]
[FONT=times new roman, serif]We recommend contacting DCP at (801) 530-6601, Monday - Friday 8 a.m to 5 p.m.[/FONT]
[FONT=times new roman, serif]If others have filed a complaint, an investigation could be possible.[/FONT]
[FONT=times new roman, serif]
[/FONT]
[FONT=times new roman, serif]We trust this information will be helpful to you.[/FONT]
[FONT=times new roman, serif]
[/FONT]
[FONT=times new roman, serif]Sincerely,[/FONT]
Utah State Attorney General's Office
[FONT=times new roman, serif]Constituent Services
[FONT=times new roman, serif]Salt Lake City, Utah 84111[/FONT]
[FONT=times new roman, serif](801) 366-0260[/FONT]
[/FONT]
[FONT="]Copied and pasted transcripts: personal discrepancies possible navigation for refunds......
[/FONT]
[FONT="]
[/FONT]
[FONT="]Hello,[/FONT]
[FONT="]Indiegogo pledge # 1832445 for your Saygus V2 campaign; since you have chosen to close support tickets without confirmation of your customers satisfaction with support then I respectfully request an immediate refund of my contribution or payment to your Saygus V2 Indiegogo campaign. Total pledge and withdrawn as contribution for the purpose of 1 each Saygus V2 smartphone is $613.00 USD. [/FONT]
[FONT="]R152. Commerce, Consumer Protection.[/FONT]
[FONT="]Rule R152-11. Utah Consumer Sales Practices Act. [/FONT]
[FONT="]Effective June 1, 2015[/FONT]
[FONT="](e) The showing or demonstrating of defective, unusable, or impractical consumer commodities when such defective, unusable, or impractical nature is not fairly and adequately disclosed in the advertisement;[/FONT]
[FONT="]Saygus displayed a office drop test video in which the above mentioned phone was dropped from various heights onto office type furniture and the back of the phone which held the battery in place did detach from the phone at various heights. All Facebook, Twitter, and publicly shown advertisements at numerous electronic conventions and web based reviews from numerous sources for your device say nothing of such defect and no mention of defect is outlined in your description of the Saygus V2. You have willfully shown your device to be defective and I'm requesting my refund due to this defect since I have owned numerous cell phones in the last decade and have never had one of those owned phones come apart as yours have. Saygus has physically demonstrated a defective consumer commodity and it would be unusable and impracticable in my personal daily use of your product.[/FONT]
[FONT="]To conclude the Indiegogo campaign as of June 17, 2015 has 29 days left and this request is being made without receipt of product and in accordance with Indiegogo Terms and Conditions in requesting Refund from Owner of Campaign. I will keep a copy of this request for my records and future reference and hope you respect my request as soon as possible.[/FONT]
[FONT="]Thank you, [/FONT]
[FONT="]Indiegogo pledge # 1832445[/FONT]
[FONT="]Sir or Representative, (Letter and complaint to Sean Reyes Utah Sate Attorney General)
[/FONT]
[FONT="]My complaint concerns a business within your state that is currently running a starter campaign on the website Indiegogo.org for a product called the Saygus V2 smart phone. I contributed to the campaign to receive this device when it is produced as the company say's near the fall of 2015. After contributing, SAYGUS Inc. released a self produced video showing what I perceived as a defect. I immediately wrote the company since they have no phone contact information on their website and respectfully asked for a refund in accordance with Utah State Law. Many red flags have appeared in my opinion concerning this business and their honesty. I'm including below a copied and pasted transcript of the support tickets between Saygus Inc. and Myself. Please have someone in your office look into this matter and verify whether the current over 1700 consumers who are contributing to this campaign and the over $1,000,013 that has been contributed thus far will be treated correctly as consumers with fairness and in good faith.[/FONT]
[FONT="](ME) gruuuvy[/FONT]
[FONT="]Hello,[/FONT]
[FONT="]Indiegogo pledge # 1832445 for your Saygus V2 campaign; since you have chosen to close support tickets without confirmation of your customers satisfaction with support then I respectfully request an immediate refund of my contribution or payment to your Saygus V2 Indiegogo campaign. Total pledge and withdrawn as contribution for the purpose of 1 each Saygus V2 smartphone is $613.00 USD.[/FONT]
[FONT="]R152. Commerce, Consumer Protection.[/FONT]
[FONT="]Rule R152-11. Utah Consumer Sales Practices Act.[/FONT]
[FONT="]Effective June 1, 2015[/FONT]
[FONT="](e) The showing or demonstrating of defective, unusable, or impractical consumer commodities when such defective, unusable, or impractical nature is not fairly and adequately disclosed in the advertisement;[/FONT]
[FONT="]Saygus displayed a office drop test video in which the above mentioned phone was dropped from various heights onto office type furniture and the back of the phone which held the battery in place did detach from the phone at various heights. All Facebook, Twitter, and publicly shown advertisements at numerous electronic conventions and web based reviews from numerous sources for your device say nothing of such defect and no mention of defect is outlined in your description of the Saygus V2. You have willfully shown your device to be defective and I’m requesting my refund due to this defect since I have owned numerous cell phones in the last decade and have never had one of those owned phones come apart as yours have. Saygus has physically demonstrated a defective consumer commodity and it would be unusable and impracticable in my personal daily use of your product.[/FONT]
[FONT="]To conclude the Indiegogo campaign as of June 17, 2015 has 29 days left and this request is being made without receipt of product and in accordance with Indiegogo Terms and Conditions in requesting Refund from Owner of Campaign. I will keep a copy of this request for my records and future reference and hope you respect my request as soon as possible.[/FONT]
[FONT="]Thank you,[/FONT]
[FONT="]Indiegogo pledge # 1832445[/FONT]
[FONT="]
[/FONT]
[FONT="](THEM) RedRalph[/FONT]
[FONT="]Hello:[/FONT]
[FONT="]I apologize for any misunderstanding, I will forward your request.
[/FONT]
[FONT="]The drop test video you are referring to was done as a test. We have further refined our device since this test.
[/FONT]
[FONT="]We apologize for any miscommunication and hope to have you as a Saygus family member in the future.[/FONT]
[FONT="]Thank you for contacting Saygus[/FONT]
[FONT="]Sincerly,[/FONT]
[FONT="]RedRalph[/FONT]
[FONT="](ME) gruuuvy[/FONT]
[FONT="]Question?[/FONT]
[FONT="]A simple answer about refunding my contribution will suffice; either Saygus will or they won’t and not leading me down a path of unknowns.[/FONT]
[FONT="]You say forwarding my request; Does that mean Saygus will be refunding the $613.00 USD I contributed because you also say Saygus hopes to have me as a Family Member in the Future as I’m not a Family Member now (past tense) and once my contribution has been refunded Saygus hopes I will consider purchasing their product at a later date?[/FONT]
[FONT="]Thank You for your assistance[/FONT]
[FONT="](THEM) Sandy[/FONT]
[FONT="]Hello,[/FONT]
[FONT="]We are reviewing your ticket and request for refund, normally refunds are not done through Indiegogo because customers are pledging a contribution. Our phone is not defective, we have shown videos of it working. I also wanted to address your other ticket in our system #18787, you said that we do not reply in a timely manner. To improve our support to all customer can you please describe to me what your idea of replying in a timely manner is?[/FONT]
[FONT="]Nonetheless we are currently processing refunding your money. Could I please have a phone number where we can reach you to explain the process?[/FONT]
[FONT="]Regards,[/FONT]
[FONT="]Saygus Service Team[/FONT]
[FONT="]We are building the world’s greatest smartphone![/FONT]
[FONT="](ME) gruuuvy[/FONT]
[FONT="]Sandy,[/FONT]
[FONT="]Thanks for getting in touch with me.[/FONT]
[FONT="]As I’ve stated in support ticket #18332 Saygus closes support tickets prior to clarifying with a customer whether their needs, questions or issues have been resolved; as I’ve noticed support ticket #18787 has been closed. Sorry but I’ve never been a part of this type of customer service. As I elaborated in support ticket # 18332 of the office drop test video where your product the SAYGUS V2 back becomes detached from the phone at a 3′ drop and every drop after until the drop tests are stopped at 6′. Defective is a relative term and it’s my observation of this SAYGUS produced video that displays to me who gave “a contribution” for the receipt of your product 1 each SAYGUS V2 cell phone that in my opinion and with my daily use of such a product would not fit my description of a useable smart phone in my service; so instead of needlessly keeping the order open I am doing your company a favor by asking for a refund on a product that has not been delivered and has yet to be manufactured or produced. SAYGUS is entitled to their opinion of course but I would never purchase a smart phone that I considered defective so thank you for supplying the video.[/FONT]
[FONT="]In reference to your question of “what is a timely manner” ? I was given the name of SPENCER BAILEY at email [email protected] by JESSICA at Indiegogo as the owner for the SAYGUS V2 campaign for any refund questions I might have. Part of Indiegogo Terms and Conditions are that the owner of the campaign is responsible for all matters relating to refund till the campaign concludes. If this is not the correct email then please indicate that as part of this conversation so I’ll have proof of a non registered email through Indiegogo.org. I have written two emails to the SAYGUS campaign owners email [email protected] about a refund and have heard nothing. Seems to me their is no such email and correlates with my observation of SAYGUS ignoring me. I also wrote SAYGUS on June 17th on the same support ticket #18332 about their intent to provide whether my requested refund would be processed and to please let me know as no confirmation was given at the time a support person replied and that request has only been answered now. The only time I get a answer on anything is when I open a new support ticket so I opened another support ticket to gain answers to my questions. Again these our my personal observations as a customer and may not be how SAYGUS handles their customer service.[/FONT]
[FONT="]Asking for my telephone number is out of the question since SAYGUS provides no telephone number for customers to contact them at the link found at the bottom of your page “Contact Us”.[/FONT]
[FONT="]I will not continue this back and forth discussion with your company and have asked respectively, multiple times what SAYGUS intent is regarding my refund? Anymore delay on your companies part will only leave me to deduce that SAYGUS means to do nothing but lead me on and I will seek outside help.[/FONT]
[FONT="]Thank you again for contacting me[/FONT]
[FONT="]Thank you for your effort in this matter
[/FONT][FONT=times new roman, serif]June 22, 2015 receipt from Utah State Attorney General.....
Dear Mr.....
[/FONT]
[FONT=times new roman, serif]
[/FONT][FONT=times new roman, serif]Thank you for writing to the Utah Attorney General's Office.[/FONT]
[FONT=times new roman, serif]
[/FONT]
[FONT=times new roman, serif]We did find that SAYGUS Inc. is licensed with the Utah Division of Corporations and Commercial Code. With SAYGUS Inc. being licensed, the Utah Division of Consumer Protection will take your report and look into them further.[/FONT]
[FONT=times new roman, serif]We recommend contacting DCP at (801) 530-6601, Monday - Friday 8 a.m to 5 p.m.[/FONT]
[FONT=times new roman, serif]If others have filed a complaint, an investigation could be possible.[/FONT]
[FONT=times new roman, serif]
[/FONT]
[FONT=times new roman, serif]We trust this information will be helpful to you.[/FONT]
[FONT=times new roman, serif]
[/FONT]
[FONT=times new roman, serif]Sincerely,[/FONT]
Utah State Attorney General's Office
[FONT=times new roman, serif]Constituent Services
[FONT=times new roman, serif]Salt Lake City, Utah 84111[/FONT]
[FONT=times new roman, serif](801) 366-0260[/FONT]
[/FONT]
Last edited:
